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Journal: Sustainability, 2022
Volume: 14
Number: 1800

Article: Predicting Online Complaining Behavior in the Hospitality Industry: Application of Big Data Analytics to Online Reviews
Authors: by Raksmey Sann, Pei-Chun Lai, Shu-Yi Liaw and Chi-Ting Chen
Link: https://www.mdpi.com/2071-1050/14/3/1800

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