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Erratum: Villegas-Ch, W., et al. A Business Intelligence Framework for Analyzing Educational Data. Sustainability 2020, 12, 5745
Article

Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications

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School of Engineering of Porto (ISEP), Polytechnic of Porto, 4249-015 Porto, Portugal
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Institute of Science and Innovation in Mechanical and Industrial Engineering (INEGI), 4200-465 Porto, Portugal
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Center for Innovation and Research in Business Sciences and Information Systems (CIICESI), Polytechnic of Porto, 4610-156 Felgueiras, Portugal
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Bosch Car Multimedia, 4705-820 Braga, Portugal
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Author to whom correspondence should be addressed.
Academic Editor: Hefin Rowlands
Sustainability 2021, 13(6), 3107; https://doi.org/10.3390/su13063107
Received: 21 February 2021 / Revised: 5 March 2021 / Accepted: 9 March 2021 / Published: 12 March 2021
(This article belongs to the Special Issue Sustainable Quality 4.0)
The European Foundation for Quality Management (EFQM) 2020 model is a comprehensive and updated business model that encompasses sustainability and shares features with Industry 4.0, emphasizing transformation and improved organizational performance, yet with different theoretical and practical foundations. This research highlights the EFQM 2020 model’s novelties and its relationships/implications with the Industry 4.0 paradigm, contributing to the Quality 4.0 body of knowledge. Several linkages between the EFQM 2020 model and Industry 4.0 have been identified, namely, at the criteria level and guidance points, which can support successful digital transformation by combining quality and excellence with Industry 4.0. However, given the model’s generic and non-prescriptive nature, there is no specific reference to the nine Industry 4.0 pillars. Additionally, the links between direction and organizational culture and leadership criteria and driving performance and transformation are not evident, which might be a concern for business and technology transformation strategies. Managing knowledge, skills, and capabilities is critical for the successful adoption of Industry 4.0. The EFQM model adds a strategic and technologically unbiased perspective to Industry 4.0, providing an integrated business excellence framework for Quality 4.0. With empirical support of the model application, future research is recommended to develop this subject further. View Full-Text
Keywords: business excellence; EFQM 2020 model; Industry 4.0; Quality 4.0; relationships; implications business excellence; EFQM 2020 model; Industry 4.0; Quality 4.0; relationships; implications
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MDPI and ACS Style

Fonseca, L.; Amaral, A.; Oliveira, J. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability 2021, 13, 3107. https://doi.org/10.3390/su13063107

AMA Style

Fonseca L, Amaral A, Oliveira J. Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications. Sustainability. 2021; 13(6):3107. https://doi.org/10.3390/su13063107

Chicago/Turabian Style

Fonseca, Luis, António Amaral, and José Oliveira. 2021. "Quality 4.0: The EFQM 2020 Model and Industry 4.0 Relationships and Implications" Sustainability 13, no. 6: 3107. https://doi.org/10.3390/su13063107

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