Next Article in Journal
Exploring Relationships between Products Characteristics and B2C Interaction in Electronic Commerce
Previous Article in Journal
Editorial: Enterprise Websites Usage in the European Union - Outlook to the Western Balkans Countries
 
 
Search for Articles:
Title / Keyword
Author / Affiliation / Email
Journal
Article Type
 
 
Advanced Search
 
Section
Special Issue
Volume
Issue
Number
Page
 
Journals
JTAER
Volume 4
Issue 3
10.4067/S0718-18762009000300007
jtaer-logo
Submit to this Journal Review for this Journal Propose a Special Issue
► Article Menu

Article Menu

share Share announcement Help format_quote Cite question_answer Discuss in SciProfiles thumb_up
...
Endorse textsms
...
Comment
Journal of Theoretical and Applied Electronic Commerce Research is published by MDPI from Volume 16 Issue 3 (2021). Previous articles were published by another publisher in Open Access under a CC-BY 3.0 licence, and they are hosted by MDPI on mdpi.com as a courtesy and upon agreement with Faculty of Engineering of the Universidad de Talca.
first_page
settings
Order Article Reprints
Font Type:
Arial Georgia Verdana
Font Size:
Aa Aa Aa
Line Spacing:
Column Width:
Background:
Article

Securing Electronic Customer-Signatures in Legally Binding Business Processes: A Case Study from the Insurance Industry

by
Vincent Wolff-Marting
,
André Köhler
and
Volker Gruhn
University of Leipzig, Chair of Applied Telematics and e-Business, Department of Computer Science
J. Theor. Appl. Electron. Commer. Res. 2009, 4(3), 72-79; https://doi.org/10.4067/S0718-18762009000300007
Submission received: 12 October 2007 / Revised: 6 October 2009 / Accepted: 30 October 2009 / Published: 1 December 2009
Versions Notes

Abstract

On the way to a completely electronic workflow, it is necessary to include customer signatures. Legislation in many countries treats electronic signatures similar to handwritten ones. Both are accepted for various purposes such as for finalization of documents, acknowledgement of the document’s contents as well as conclusion of agreements. Most important, electronic signatures are accepted as proof of those actions. But customers today often lack knowledge or means to issue them. In this study a business process is described that will produce reliable signatures without the need of previous knowledge or devices on customer side. A threat model for a generic process is described and countermeasures including cryptography, biometric features, tamper-resistant devices, timestamps, signature databases, and others are discussed.
Keywords: Electronic Signature; Biometrics; Insurance; Case Study; Electronic Workflow Electronic Signature; Biometrics; Insurance; Case Study; Electronic Workflow

Share and Cite

MDPI and ACS Style

Wolff-Marting, V.; Köhler, A.; Gruhn, V. Securing Electronic Customer-Signatures in Legally Binding Business Processes: A Case Study from the Insurance Industry. J. Theor. Appl. Electron. Commer. Res. 2009, 4, 72-79. https://doi.org/10.4067/S0718-18762009000300007

AMA Style

Wolff-Marting V, Köhler A, Gruhn V. Securing Electronic Customer-Signatures in Legally Binding Business Processes: A Case Study from the Insurance Industry. Journal of Theoretical and Applied Electronic Commerce Research. 2009; 4(3):72-79. https://doi.org/10.4067/S0718-18762009000300007

Chicago/Turabian Style

Wolff-Marting, Vincent, André Köhler, and Volker Gruhn. 2009. "Securing Electronic Customer-Signatures in Legally Binding Business Processes: A Case Study from the Insurance Industry" Journal of Theoretical and Applied Electronic Commerce Research 4, no. 3: 72-79. https://doi.org/10.4067/S0718-18762009000300007

APA Style

Wolff-Marting, V., Köhler, A., & Gruhn, V. (2009). Securing Electronic Customer-Signatures in Legally Binding Business Processes: A Case Study from the Insurance Industry. Journal of Theoretical and Applied Electronic Commerce Research, 4(3), 72-79. https://doi.org/10.4067/S0718-18762009000300007

Article Metrics

Back to TopTop