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Journal: J. Theor. Appl. Electron. Commer. Res., 2025
Volume: 20
Number: 101
Article:
Is Customer Service Innovation Always Preferable? The Impact of AI Technology on an Online Retailer’s Customer Service Decision
Authors:
by
Leilei Zhao and Weiwei Wu
Link:
https://www.mdpi.com/0718-1876/20/2/101
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