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Special Issue "The Hospitality Industry in the 21st Century"
Deadline for manuscript submissions: 20 December 2019.
Department of Business Administration, Technological Educational Institute (TEI) of Crete, 1 Athitaki Str., Estavromenos, Heraklion, 71004, Crete, Greece
Interests: tourism marketing and management; cultural heritage resources; modelling choice behaviour
Special Issues and Collections in MDPI journals
Economics and Finance Subject Group, Faculty of Business and Law University of Portsmouth, Richmond Building, Portland Street, PO1 3DE, Portsmouth, England
Interests: Price and market (commodities and financial) analysis; efficiency and productivity analysis; modelling stated preferences choice behaviour
It is our pleasure to extend this invitation to potentially interested researchers in the field of hospitality and tourism. In the recent past, the traditional hospitality sector worldwide has experienced a number of challenges affecting its operations. These challenges include inter alia, increased competition from other|alternative sources of hospitality services (namely airbnb), changing consumer preferences (for example increased consumer awareness for the environment and greener production processes, as well as a greater drive towards personalised and interconnected experiences (Gretzel et al. 2015, Neuhofer et al. 2015), a faster pace of technological innovation (and the resulting challenges it presents in reaching out to more diverse audiences and markets).
Although these challenges have been addressed comprehensively in the tourism literature, yet there are a number of factors that require further examination within a hospitality context. However, the recent literature in the hospitality field is encompassing all these forces within the smart hotels concept. According to Gretzel et al. (2015) smart hotels are essentially the common place where all these abovementioned factors and developments have managed to find an outlet of manifestation. In addition to that, a considerable number of scholars (Gretzel 2011, Randhawa et al., 2017) emphasise the point that smart hotels are now providing the opportunity to visitors to engage and interact in a more dynamic way with the hotel micro environment (machines, man – made resources as well as humans) in order to improve satisfaction and add value.
From a researcher’s and a practitioner’s perspective, the abovementioned strategic challenges emerge as fundamental situational problems for hospitality firms, that require solutions in order for hospitality firms to add value to their operations. Thus, it is essential for researchers and practitioners alike to identify and recommend practical ways and approaches through which the hospitality sector could respond to these challenges as we move further into the 21st century. In other words, researchers and practitioners would have to identify strategies and approaches that would allow hotels to adapt to the challenges posed ahead.
The current call for papers seeks for contributions (either theoretical or applied in nature) to examine, discuss and evaluate the challenges facing the hospitality sector. The current Special Issue aims to provide a comprehensive guide for managers, practitioners, decision makers as well as academics working in the field, on how best to prepare for the future.
The Special Issue addresses (not exclusively) the following issues:
- Smart hotels
- Technological innovations
- Visitor | Consumer Preferences
- Interactivity in a hospitality setting
- Competitive practices in hospitality
- Environmental Sustainability
However, other proposals in relevant areas or issues within hospitality are also welcomed.
Neuhofer B., Buhalis D., Ladkin A. Smart Technologies for Personalised Experiences: A Case Study in the Hospitality Domain. Electronic Markets 2015, 25 (3), 243–254.
Gretzel U., Sigala M., Xiang Z., Koo C. Smart Tourism: Foundations and Developments. Electronic Markets 2015, 25 (3), 179–188.
Gretzel U. Intelligent Systems in Tourism. A Social Science Perspective. Annals of Tourism Research 2011,38 (3), 757–779.
Randhawa P., Kim M., Cichy R. Service Innovations: What the Managers Believe and What the Customers Say. Journal of Hospitality Marketing and Management 2017, 26 (2), 186–206.
Dr. Alexandros Apostolakis
Prof. Dr. Shabbar Jaffry
Manuscript Submission Information
Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.
Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.
Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1700 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.