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Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism

A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".

Deadline for manuscript submissions: 31 March 2026 | Viewed by 3342

Special Issue Editor

Dr. Myong Jae Lee

E-Mail Website
Guest Editor
The Collins College of Hospitality Management, California State Polytechnic University Pomona (Cal Poly Pomona), Pomona, CA 91768, USA
Interests: hotel/resort operations management hospitality and tourism marketing service quality; customer satisfaction convention, event; exhibition planning and marketing research methodology; data analysis
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

The global hospitality and tourism industry is undergoing a transformative shift toward redefining luxury within a sustainable business environment. This Special Issue, themed "Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism", aims to bring together academics, researchers, and industry experts to explore innovative, practical, and theoretical approaches that integrate sustainability into luxury hospitality and tourism while maintaining exceptional service quality.

I welcome insightful research and case studies that contribute to the ongoing discourse on sustainable growth within the hospitality and tourism industry. I welcome original research papers, conceptual papers, and case studies that address, but are not limited to, the following topics: 

  • Sustainable luxury hospitality;
  • Green technology in customer service in hospitality and tourism;
  • Green investments and financial models in hospitality;
  • Market segmentation for sustainable tourism;
  • Eco-friendly guest/visitor experiences;
  • Balancing luxury and environmental responsibility;
  • Digital transformation and economic impacts on sustainable tourism;
  • Destination management and sustainable economic frameworks;
  • Smart tourism and AI-driven sustainability practices.

I look forward to receiving your contributions.

Dr. Myong Jae Lee
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 250 words) can be sent to the Editorial Office for assessment.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • sustainability
  • hospitlaity
  • tourism
  • service
  • luxury
  • economic development

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Further information on MDPI's Special Issue policies can be found here.

Published Papers (2 papers)

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Research

17 pages, 374 KB  
Article
Segmenting Luxury Tourists Using Income and Expenditure: A Typology and Determinants from International Visitor Data
by Gyu Tae Lee, Soon Hwa Kang, Young-Rae Kim and Chang Huh
Sustainability 2025, 17(21), 9705; https://doi.org/10.3390/su17219705 - 31 Oct 2025
Viewed by 712
Abstract
Understanding luxury tourists required a more comprehensive approach than traditional expenditure-based segmentation, which often overlooked travelers’ financial capacity. This study therefore aimed to develop and validate a new typology of luxury tourists by jointly analyzing income and expenditure patterns using the International Visitor [...] Read more.
Understanding luxury tourists required a more comprehensive approach than traditional expenditure-based segmentation, which often overlooked travelers’ financial capacity. This study therefore aimed to develop and validate a new typology of luxury tourists by jointly analyzing income and expenditure patterns using the International Visitor Survey of South Korea. The study addressed the need to capture both tourists’ economic capability and consumption behavior to enhance the precision of market segmentation and support sustainable destination management. Using the Jenks natural breaks classification and logistic regression, four distinct tourist types were identified: economy, spurious, scrooge, and premier, each reflecting unique combinations of income and expenditure. The results revealed that age, nationality, occupation, and trip purpose significantly influenced tourists’ classification. Younger and middle-aged professionals from East Asia were more likely to belong to high-income and high-expenditure groups, whereas Western tourists tended to spend more relative to their income. This income–expenditure typology advanced theoretical understanding of luxury tourism segmentation and provided practical insights for destination marketing organizations. The findings offered new insights for understanding how the alignment between tourists’ financial capacity and spending behavior can redefine strategies for sustainable and inclusive tourism development. Full article
(This article belongs to the Special Issue Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism)
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35 pages, 1131 KB  
Article
Sustainable Destination Management in Luxury Tourism: Balancing Economic Development and Environmental Responsibility
by Hilmi Birinci, Ismet Esenyel and Hayford Asare Obeng
Sustainability 2025, 17(15), 6815; https://doi.org/10.3390/su17156815 - 27 Jul 2025
Cited by 4 | Viewed by 2186
Abstract
This study applied the Stimulus–Organism–Response Theory to investigate the impact of sustainable destination management on perceived luxury service quality, taking into account the mediating role of perceived environmental responsibility and the moderating effect of tourist environmental awareness. Data were obtained from 541 tourists [...] Read more.
This study applied the Stimulus–Organism–Response Theory to investigate the impact of sustainable destination management on perceived luxury service quality, taking into account the mediating role of perceived environmental responsibility and the moderating effect of tourist environmental awareness. Data were obtained from 541 tourists in Northern Cyprus, and the analysis was conducted using Herman’s single-factor test in SPSS version 23 and partial least squares structural equation modeling in SmartPLS version 4.1.1.2. The study’s results revealed a significant positive influence of sustainable destination management on both perceived luxury service quality and environmental responsibility. Furthermore, the study showed a significant positive relationship between perceived environmental responsibility and perceived luxury service quality. Additionally, tourist environmental consciousness was found to be an important influencing factor in perceived luxury service quality. The mediating role of perceived environmental responsibility was revealed to be a significant partial mediator between sustainable destination management and perceived luxury service quality pathways. Although environmental awareness revealed an insignificant moderating influence on the relationship between sustainable destination management and perceived luxury service quality, it indicated a negative significant moderating influence on the relationship between perceived environmental responsibility and perceived luxury service quality. The study highlights how assessments of luxury services are contingent upon perceived environmental responsibility through sustainable destination activities. Emphasizing both academic and management perspectives, it encourages future research to explore broader psychological and contextual factors. Therefore, it underscores the strategic necessity of sustainability in enhancing the luxury tourism experience. Full article
(This article belongs to the Special Issue Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism)
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