Special Issue "Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media"

A special issue of Information (ISSN 2078-2489). This special issue belongs to the section "Information Processes".

Deadline for manuscript submissions: 30 November 2021.

Special Issue Editors

Prof. Dr. Joanna Paliszkiewicz
E-Mail
Guest Editor
Institute of Management, Warsaw University of Life Sciences – SGGW, Warszawa, Poland
Interests: social media; trust; knowledge management; management; information technology; digital era
Special Issues, Collections and Topics in MDPI journals
Dr. Marcin Ratajczak
E-Mail Website
Guest Editor
Management Institute, Warsaw University of Life Science, ul. Nowoursynowska 166, 02-787 Warszawa, Poland
Interests: corporate social responsibility
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Knowledge management, trust, and Corporate Social Responsibility are topics of research in many disciplines and are recognized as essential concepts in social and professional life. In the era of social media, the roles of these disciplines have expanded, and new research is needed. The aim of the Special Issue is to highlight the wide-ranging research about trust, knowledge management, and Corporate Social Responsibility in the social media era.

This Special Issue will bring together papers that focus on generating a current understanding of:

  • Knowledge management;
  • Digital trust;
  • Corporate Social Responsibility;
  • Social media;
  • Knowledge transfer, acquisition, and development in social media;
  • Users’ attitudes toward digital trust in social media;
  • The impact of the digital era on the performance of individuals and organizations;
  • The integration of Enterprise Resource Planning (ERP), Customer Relation Management (CRM), and knowledge management systems;
  • The use of knowledge management and trust-building for new product development and innovation management;
  • The role of knowledge management in Corporate Social Responsibility;
  • The role of digital trust in Corporate Social Responsibility;
  • Corporate Social Responsibility and social media;
  • Digital trust and knowledge management;
  • Cybersecurity knowledge management and digital trust;
  • Digital trust and the Internet of Things;
  • Digital trust and blockchain.

Prof. Dr. Joanna Paliszkiewicz
Dr. Marcin Ratajczak
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Information is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • Trust
  • Intuition
  • Knowledge Management
  • Corporate Social Responsibility

Published Papers (4 papers)

Order results
Result details
Select all
Export citation of selected articles as:

Research

Article
Demographics and Personality Discovery on Social Media: A Machine Learning Approach
Information 2021, 12(9), 353; https://doi.org/10.3390/info12090353 - 30 Aug 2021
Viewed by 577
Abstract
This research proposes a new feature extraction algorithm using aggregated user engagements on social media in order to achieve demographics and personality discovery tasks. Our proposed framework can discover seven essential attributes, including gender identity, age group, residential area, education level, political affiliation, [...] Read more.
This research proposes a new feature extraction algorithm using aggregated user engagements on social media in order to achieve demographics and personality discovery tasks. Our proposed framework can discover seven essential attributes, including gender identity, age group, residential area, education level, political affiliation, religious belief, and personality type. Multiple feature sets are developed, including comment text, community activity, and hybrid features. Various machine learning algorithms are explored, such as support vector machines, random forest, multi-layer perceptron, and naïve Bayes. An empirical analysis is performed on various aspects, including correctness, robustness, training time, and the class imbalance problem. We obtained the highest prediction performance by using our proposed feature extraction algorithm. The result on personality type prediction was 87.18%. For the demographic attribute prediction task, our feature sets also outperformed the baseline at 98.1% for residential area, 94.7% for education level, 92.1% for gender identity, 91.5% for political affiliation, 60.6% for religious belief, and 52.0% for the age group. Moreover, this paper provides the guideline for the choice of classifiers with appropriate feature sets. Full article
Show Figures

Figure 1

Article
Making Information Measurement Meaningful: The United Nations’ Sustainable Development Goals and the Social and Human Capital Protocol
Information 2021, 12(8), 338; https://doi.org/10.3390/info12080338 - 23 Aug 2021
Viewed by 471
Abstract
Drucker’s saying that “What gets measured gets managed” is examined in the context of corporate social responsibility. The United Nations’ Sustainable Development Goals have encouraged sustainability reporting, and a reporting tool, the Social and Human Capital Protocol, has been developed to assist measurement [...] Read more.
Drucker’s saying that “What gets measured gets managed” is examined in the context of corporate social responsibility. The United Nations’ Sustainable Development Goals have encouraged sustainability reporting, and a reporting tool, the Social and Human Capital Protocol, has been developed to assist measurement and provide information to support the achievement of sustainability. This information should be valid and reliable; however, it is not easy to measure social and human capital factors. Additionally, companies use a large number of methodologies and indicators that are difficult to compare, and they may sometimes only present positive outcomes as a form of greenwashing. This lack of full transparency and comparability with other companies has the potential to discredit their reports, thereby supporting the claims of climate change deniers, free-market idealogues and conspiracy theorists who often use social media to spread their perspectives. This paper will describe the development of environmental reporting and CSR, discuss the natural capital protocol, and assess the extent to which the Social and Human Capital Protocol is able to fulfil its purpose of providing SMART objective measurements. It is the first academic article to provide a detailed examination of the Social and Human Capital Protocol. Full article
Show Figures

Figure 1

Article
Employee Well-Being and Digital Work during the COVID-19 Pandemic
Information 2021, 12(8), 293; https://doi.org/10.3390/info12080293 - 23 Jul 2021
Cited by 1 | Viewed by 1566
Abstract
The digitalisation of work is resulting in a transformation in the relationship between employees and employers as well as the perception of quality of life. Under the conditions of the COVID-19 pandemic, individuals whose work could be done with digital tools were directed [...] Read more.
The digitalisation of work is resulting in a transformation in the relationship between employees and employers as well as the perception of quality of life. Under the conditions of the COVID-19 pandemic, individuals whose work could be done with digital tools were directed to work remotely. Performing work duties at a distance from the workplace, colleagues, and supervisors affects the workplace resources available to employees and can have an impact on employee well-being. The main purpose of this paper is to analyse the relationship between remote working and employee well-being. The research hypothesis was that there is a relationship between employee well-being and the level of digitisation of work performed, as measured by the frequency of remote working. This article presents the results of empirical research conducted in January 2021, using the CAWI method, on a representative sample of Polish workers (n = 1000). An exploratory factor analysis and logistic regression were carried out. The results point to the three-dimensional nature of employee well-being, which includes workplace relationships, health, and work–life balance. Based on the results, working exclusively remotely was shown to negatively affect well-being in terms of workplace relationships and work–life balance. There was no statistically significant association between remote working and subjective health assessment. The results have important implications for the management of employee well-being in remote working settings. Originality/value lies in the fact that the article provides practical guidance in planning hybrid work arrangements. Full article
Article
Social Media in Communicating about Social and Environmental Issues—Non-Financial Reports in Poland
Information 2021, 12(6), 220; https://doi.org/10.3390/info12060220 - 22 May 2021
Cited by 1 | Viewed by 602
Abstract
The main purpose of this article is to analyze the dissemination of social reports among entrepreneurs in order to determine the number of reporting organizations and examples in which Corporate Social Responsibility (CSR) areas enterprises report. We analyze the dissemination of social reports [...] Read more.
The main purpose of this article is to analyze the dissemination of social reports among entrepreneurs in order to determine the number of reporting organizations and examples in which Corporate Social Responsibility (CSR) areas enterprises report. We analyze the dissemination of social reports among entrepreneurs in Poland and determine the number of reporting organizations and examples in which CSR companies report. This work is a guide for entrepreneurs in Poland to build strategies and activities for transparency and communicating good practice. One of the research goals was to identify and evaluate communication activities with stakeholders in terms of responsible activities, social and environmental. The data analysis comes from a detailed literature review and the Responsible Business Forum (FOB) Reports database for 2008–2019 in Poland. The results of the survey show that many entrepreneurs in Poland, representing small, medium-sized (SME), and even large enterprises underestimate the importance of socially responsible activities. Entrepreneurs communicate with stakeholders to a limited extent and are not informed about good practices. The vast majority of the surveyed enterprises, especially large ones, prepare social reports, which result from obligation: requirements of Directive 2014/95/EU. The SME sector shows a lack of knowledge and uses individual marketing communication tools to a limited extent, limiting itself to advertising activities (very few companies prepare social reports). The article is a practical tip for enterprises showing the impact of business on changes towards sustainable development. Originality/value lies in the fact that the article presents selected research results on various aspects related to social reporting and communicating social and environmental activities to stakeholders. Full article
Show Figures

Figure 1

Back to TopTop