Special Issue "Innovating Public Sector through Digitalization"

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: closed (15 August 2018)

Special Issue Editor

Guest Editor
Prof. Dr. Tino Schuppan

Public management at the university of the Federal Agency for Labor
Website | E-Mail
Interests: reorganization of administration in the information age, organizational change, competence management and development cooperation as well as the management of and in public organizations

Special Issue Information

Dear Colleagues,

Digitalization is everywhere and has achieved a new level and very different forms in the public sector, but there is not only one technology or form of digitalization. Rather, very diverse ideas and concepts exist within the public sector, which go far beyond better service delivery. Concepts like smart government/smart cities, open government, digital network government or government 4.0 are coming and can be already observed in very different forms. From an administrative science perspective, it is relevant to go beyond the technology perspective in order to better understand the process of innovation with its results. Especially, it is important to investigate the insights under which circumstance what kind of digital government innovation are coming up, and what factors influence such innovation with its results.

Relevant questions might be what are the enabling factors for certain digital government innovations or how these innovations came up with its results? Accordingly, we seek submissions that explore these mentioned topics, conceptually and empirically, and emphasize the institutional and organizational contexts. We are especially interested in cross-boundary interactions, changing organizational values and patterns of action, as well as management and capacity dimensions when digitalization projects are coming up.

In this, we observe new complexity, cross-sectoral horizontal actions, which contribute to change within public sector organization and between the public and private sectors when providing public services. It does not matter whether this change is called transformation, modernization or even disruption, but it creates a new ambiguity that civil servants have to cope with. Therefore, we search for contributions that gives deep insights about the effects of information technology in public organization.

Prof. Dr. Tino Schuppan
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All papers will be peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a double-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access quarterly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Published Papers (2 papers)

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Research

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Open AccessArticle Enterprise Resource Planning Systems: Digitization of Healthcare Service Quality
Adm. Sci. 2018, 8(3), 38; https://doi.org/10.3390/admsci8030038
Received: 9 May 2018 / Revised: 21 June 2018 / Accepted: 28 June 2018 / Published: 27 July 2018
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Abstract
The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have
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The purpose of this study is to evaluate the perception of healthcare professionals in improving the quality of services in healthcare centers by deploying the platform of Enterprise Resource Planning (ERP). Individual attributes, organizational impression, information, and the system quality of ERP have been used to evaluate the overall influence of integrated planning systems on health care service quality. A mixed methods approach is used to collect and examine data through triangulation. Data for the empirical study was collected from 279 medical professionals of five healthcare organizations operating in the city of Lahore, Pakistan, through a self-administered questionnaire. Descriptive statistics squared multiple correlations and reliability coefficients were used as data analysis tools. Moreover, the goodness of fit test of the structural model was conducted through AMOS 20. All given dimensions of ERP are postulated to have a positive effect on healthcare service quality. The results reveal that the use of an enterprise planning system has a positive impact on individuals, organizational information quality, and system quality in healthcare services. The study further concludes that a well implemented ‘Enterprise Resource Planning System’ results in better system output and enables healthcare professionals to provide better healthcare service quality. Full article
(This article belongs to the Special Issue Innovating Public Sector through Digitalization)
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Other

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Open AccessFeature PaperConcept Paper Evolving Government Information Processes for Service Delivery: Identifying Types & Impact
Adm. Sci. 2018, 8(2), 15; https://doi.org/10.3390/admsci8020015
Received: 27 February 2018 / Revised: 10 April 2018 / Accepted: 30 April 2018 / Published: 3 May 2018
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Abstract
The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government
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The fulfilment of government objectives is dependent on information. Traditionally, this information originates from a classic process of input, (processing) activities, and output. However, in light of increased intergovernmental data sharing, the movement towards open data and opportunities concerning big data, traditional government information processes are evolving. This article aims to bring insight into these evolutions by creating a typology. Based on the typology, the paper further reflects on the impact these evolutions have on the processes and creation, delivery and improvement of public service. Full article
(This article belongs to the Special Issue Innovating Public Sector through Digitalization)
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