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Estimation of the Performance Measures of a Group of Servers Taking into Account Blocking and Call Repetition before and after Server Occupation
 
 

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Journal: Mathematics, 2021
Volume: 9
Number: 2877

Article: Mathematical Model of Call Center in the Form of Multi-Server Queueing System
Authors: by Anatoly Nazarov, Alexander Moiseev and Svetlana Moiseeva
Link: https://www.mdpi.com/2227-7390/9/22/2877

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