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Journal: Mathematics, 2021
Volume: 9
Number: 2608

Article: Developing Universally Applicable Service Quality Assessment Model Based on the Theory of Consumption Values, and Using Fuzzy Linguistic Preference Relations to Empirically Test Three Industries
Authors: by Tsuen-Ho Hsu, Sen-Tien Her and Jia-Jeng Hou
Link: https://www.mdpi.com/2227-7390/9/20/2608

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