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Open AccessArticle

Remote Health Care Provision in Care Homes in England: An Exploratory Mixed Methods Study of Yorkshire and the Humber

Centre for Primary Care and Health Services Research, NIHR Greater Manchester Patient Safety Translational Research Centre, University of Manchester, Manchester M13 9PL, UK
Centre for Applied Dementia Studies, University of Bradford, Bradford BD7 1DP, UK
Centre for Assistive Technology and Connected Healthcare (CATCH) and School of Health and Related Research (ScHARR) University of Sheffield, Sheffield S1 4DA, UK
Author to whom correspondence should be addressed.
This paper is an extended version of our paper published in AAATE2017 Congress Proceedings, Sheffield, UK, 13–14 September 2017.
Technologies 2019, 7(1), 24;
Received: 16 November 2018 / Revised: 31 January 2019 / Accepted: 1 February 2019 / Published: 15 February 2019
(This article belongs to the Special Issue Selected Papers from AAATE2017 Congress)
PDF [931 KB, uploaded 17 February 2019]


An increasing demand for care homes in the UK, has necessitated the evaluation of innovative methods for delivering more effective health care. Videoconferencing may be one way to meet this demand. However, there is a lack of literature on the provision of videoconferencing in England. This mixed-methods study aimed to map current attitudes, knowledge and provision of videoconferencing in the Yorkshire and Humber region of England. Qualitative interviews with care home managers, a scoping review and field notes from a Special Interest Group (SIG) informed the development of a descriptive convenience survey which was sent out to care home managers in the Yorkshire and Humber region of England. The survey had a 14% (n = 124) response rate. Of those who responded, 10% (n = 12) reported using videoconferencing for health care; with over 78% (n = 97) of respondents’ care homes being based in urban areas. Approximately 62% (n = 77) of the 124 respondents had heard of videoconferencing for health care provision. Of those who reported not using videoconferencing (n = 112), 39% (n = 48) said they would consider it but would need to know more. The top ranked reason for not introducing videoconferencing was the belief that residents would not be comfortable using videoconferencing to consult with a healthcare professional. The main reason for implementation was the need for speedier access to services. Those already using videoconferencing rated videoconferencing overall as being very good (50%) (n = 6) or good (42%) (n = 5). Those who were not using it in practice appeared sceptical before implementing videoconferencing. The main driver of uptake was the home’s current access to and satisfaction with traditionally delivered health care services. View Full-Text
Keywords: care home; nursing home; videoconferencing; remote health care care home; nursing home; videoconferencing; remote health care

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Newbould, L.; Mountain, G.; Ariss, S.; Hawley, M.S. Remote Health Care Provision in Care Homes in England: An Exploratory Mixed Methods Study of Yorkshire and the Humber. Technologies 2019, 7, 24.

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