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Journal: Sustainability, 2023
Volume: 15
Number: 6578

Article: Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis
Authors: by Patricia Lippitt, Nadine Itani, John F. O’Connell, David Warnock-Smith and Marina Efthymiou
Link: https://www.mdpi.com/2071-1050/15/8/6578

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