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Journal: SustainabilityVolume: 15Number: 6578
Article: Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis
  • Authors:
  • Patricia Lippitt1,
  • Nadine Itani1,* and
  • Marina Efthymiou3
  • et al.
Link: https://www.mdpi.com/2071-1050/15/8/6578

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