Lippitt, P.; Itani, N.; O’Connell, J.F.; Warnock-Smith, D.; Efthymiou, M.
Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability 2023, 15, 6578.
https://doi.org/10.3390/su15086578
AMA Style
Lippitt P, Itani N, O’Connell JF, Warnock-Smith D, Efthymiou M.
Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability. 2023; 15(8):6578.
https://doi.org/10.3390/su15086578
Chicago/Turabian Style
Lippitt, Patricia, Nadine Itani, John F. O’Connell, David Warnock-Smith, and Marina Efthymiou.
2023. "Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis" Sustainability 15, no. 8: 6578.
https://doi.org/10.3390/su15086578
APA Style
Lippitt, P., Itani, N., O’Connell, J. F., Warnock-Smith, D., & Efthymiou, M.
(2023). Investigating Airline Service Quality from a Business Traveller Perspective through the Integration of the Kano Model and Importance–Satisfaction Analysis. Sustainability, 15(8), 6578.
https://doi.org/10.3390/su15086578