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Journal: Sustainability, 2021
Volume: 13
Number: 5734

Article: Development of Modified SERVQUAL–MCDM Model for Quality Determination in Reverse Logistics
Authors: by Željko Stević, Ilija Tanackov, Adis Puška, Goran Jovanov, Jovica Vasiljević and Darko Lojaničić
Link: https://www.mdpi.com/2071-1050/13/10/5734

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