Order Article Reprints
Journal: Sustainability, 2020
Volume: 12
Number: 6999
Article:
Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception
Authors:
by
Tzu-En Lu, Yi-Hsuan Lee and Jer-Wei Hsu
Link:
https://www.mdpi.com/2071-1050/12/17/6999
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