Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception
Lu, T.-E.; Lee, Y.-H.; Hsu, J.-W. Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception. Sustainability 2020, 12, 6999. https://doi.org/10.3390/su12176999
Lu T-E, Lee Y-H, Hsu J-W. Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception. Sustainability. 2020; 12(17):6999. https://doi.org/10.3390/su12176999
Chicago/Turabian StyleLu, Tzu-En, Yi-Hsuan Lee, and Jer-Wei Hsu. 2020. "Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception" Sustainability 12, no. 17: 6999. https://doi.org/10.3390/su12176999