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Open AccessArticle

Enhancing the Smart Tourism Experience for People with Visual Impairments by Gamified Application Approach through Needs Analysis in Hong Kong

by Lusha Huang 1,2 and Newman Lau 2,*
1
Guangzhou Academy of Fine Arts, Guangzhou 510006, China
2
School of Design, The Hong Kong Polytechnic University, Hung Hom, Kowloon, Hong Kong, China
*
Author to whom correspondence should be addressed.
Sustainability 2020, 12(15), 6213; https://doi.org/10.3390/su12156213
Received: 26 May 2020 / Revised: 29 July 2020 / Accepted: 31 July 2020 / Published: 2 August 2020
(This article belongs to the Special Issue Tourism, Smart Specialization and Sustainable Development)
Sustainability studies in tourism are increasingly emphasizing social matters, for instance, “Accessible Tourism for All.” Research on people with visual impairments with smart tourism has so far been sparse. In order to resonate with the global call for sustainable tourism development, this paper aims to contribute to understanding the aspirations of people with visual impairments in terms of tourism and to explore how smart tourism destinations could potentially enhance the tourism experience they offer. We utilized multisensory participant observations and interviews to empathize with the target users and gain insights into their needs. The results showed that they were generally positive about travel, particularly autonomy, achievement needs, and socializing with other individuals. The findings also shed light on their desire to play games on their phones. Consequently, based on the findings and the theoretical groundings of PERMA model and MDA framework from positive psychology and game design, the study proposed a gamified approach to future tourism app design for people with visual impairments, which could enhance engagement, motivation, and enjoyment in the tourism experience. View Full-Text
Keywords: visual impairment; smart tourism; mobile application; gamification; experience design; social sustainability; disability equality; accessible tourism for all visual impairment; smart tourism; mobile application; gamification; experience design; social sustainability; disability equality; accessible tourism for all
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Huang, L.; Lau, N. Enhancing the Smart Tourism Experience for People with Visual Impairments by Gamified Application Approach through Needs Analysis in Hong Kong. Sustainability 2020, 12, 6213.

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