World Electric Vehicle Journal, Volume 16, Issue 11
2025 November - 51 articles
Cover Story: Electric vehicle (EV) drivers often express concerns that the poor reliability of charging infrastructure serves as a major barrier to comfortable EV ownership. User-written reviews of EV stations can provide direct insights into these challenges, but there is no standardized methodology to extract quantifiable customer pain points (CPPs) from these reviews. This study bridges this gap by introducing a systematic categorization and analysis of large-scale EV-charging reviews (SCALER) framework, integrating deep learning to segment, actively label, and classify EV customer reviews into six CPP categories with a classification accuracy of 92.5%. Real-world applications of SCALER are demonstrated to help the industry understand and address CPPs to improve the EV charging experience. View this paper - Issues are regarded as officially published after their release is announced to the table of contents alert mailing list .
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