Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study
Abstract
:1. Introduction
- (i)
- The connectivity of real-time video counselling sessions compared to telephone sessions delivered to smokers in rural and remote areas;
- (ii)
- The factors (e.g., remoteness, video app (for video)) associated with connectivity of video sessions and telephone sessions.
2. Materials and Methods
2.1. Study Design
2.1.1. Setting and Participants
2.1.2. Procedure
2.2. Intervention Conditions
2.2.1. Video Counselling Condition
2.2.2. Telephone Counselling Condition
2.3. Measures
2.3.1. Connectivity of Video Counselling Sessions
2.3.2. Connectivity of Telephone Counselling Sessions
2.3.3. Video Software Application Used (Video Group Only)
2.3.4. Remoteness
2.3.5. Sociodemographic Characteristics
2.4. Statistical Analysis
3. Results
3.1. Participant Characteristics
3.2. Connectivity of Video Sessions
3.3. Connectivity of Telephone Calls
3.4. Comparison of Connectivity between Telephone and Video Sessions
3.5. Factors Associated with Connectivity Issues during the Video Sessions
3.6. Factors Associated with Connectivity Issues during the Telephone Calls
4. Discussion
5. Conclusions
Author Contributions
Funding
Acknowledgments
Conflicts of Interest
References
- Greenhalgh, E.; Stillman, S.; Ford, C. Tobacco in Australia: Facts and Issues, 4th ed.; Cancer Council Victoria: Melbourne, Australia, 2016. [Google Scholar]
- Greenhalgh, E.; Stillman, S.; Ford, C. 7.14 Cessation Assistance: Telephone- and Internet-Based Interventions; Cancer Council Victoria: Melbourne, Australia, 2016. [Google Scholar]
- Whittaker, R.; McRobbie, H.; Bullen, C.; Borland, R.; Rodgers, A.; Gu, Y. Mobile phone-based interventions for smoking cessation. Cochrane Database Syst. Rev. 2012, 10, CD006611. [Google Scholar]
- Tzelepis, F.; Paul, C.L.; Walsh, R.A.; McElduff, P.; Knight, J. Proactive telephone counseling for smoking cessation: Meta-analyses by recruitment channel and methodological quality. J. Natl. Cancer Inst. 2011, 103, 922–941. [Google Scholar] [CrossRef]
- Matkin, W.; Ordóñez-Mena, J.M.; Hartmann-Boyce, J. Telephone counselling for smoking cessation. Cochrane Database Syst. Rev. 2019, 12, CD002850. [Google Scholar] [CrossRef]
- Danielsson, A.-K.; Eriksson, A.-K.; Allebeck, P. Technology-based support via telephone or web: A systematic review of the effects on smoking, alcohol use and gambling. Addict. Behav. 2014, 39, 1846–1868. [Google Scholar] [CrossRef]
- Lal, A.; Mihalopoulos, C.; Wallace, A.; Vos, T. The cost–effectiveness of call-back counselling for smoking cessation. Tob. Control 2014, 23, 437–442. [Google Scholar] [CrossRef]
- Bywood, P.; Raven, M.; Butler, C. Telehealth in Primary Health Care Settings within Australia and Internationally; PHC RIS Policy Issue Review; Primary Health Care Research Information Service: Adelaide, South Australia, 2013. [Google Scholar]
- Wright, C. Will Video Counselling Work for You? 5 Advantages of Video Counselling; Wright, J., Ed.; Psychology Melbourne Blog: Melbourne, Australia, 2016. [Google Scholar]
- Tzelepis, F.; Paul, C.L.; Williams, C.M.; Gilligan, C.; Regan, T.; Daly, J.; Hodder, R.K.; Byrnes, E.; Byaruhanga, J.; McFadyen, T.; et al. Real-time video counselling for smoking cessation. Cochrane Database Syst. Rev. 2019, 10, CD012659. [Google Scholar] [CrossRef]
- Statista Number of Internet Users Worldwide from 2005 to 2018. Available online: https://www.statista.com/statistics/273018/number-of-internet-users-worldwide/ (accessed on 3 December 2019).
- Collins, P.; Rahilly, K.; Richardson, I.; Third, A. The Benefits of Social Networking Services: A Literature Review; Cooperative Research Centre for Young People, Technology and Wellbeing: Melbourne, Australia, 2011. [Google Scholar]
- Australian Bureau of Statistics. Household Use of Information Technology, Australia, 2016–2017; Australian Bureau of Statistics: Canberra, Australia, 2018.
- Michael, M.; Cheuvront, C.C.; Jackson, B. Health communication on the Internet: An effective channel for health behavior change? J. Health Commun. 1998, 3, 71–79. [Google Scholar]
- Gruver, R.S.; Bishop-Gilyard, C.T.; Lieberman, A.; Gerdes, M.; Virudachalam, S.; Suh, A.W.; Kalra, G.K.; Magge, S.N.; Shults, J.; Schreiner, M.S. A social media peer group intervention for mothers to prevent obesity and promote healthy growth from infancy: Development and pilot trial. JMIR Res. Protoc. 2016, 5, e159. [Google Scholar] [CrossRef]
- Barak, A.; Klein, B.; Proudfoot, J.G. Defining internet-supported therapeutic interventions. Ann. Behav Med. 2009, 38, 4–17. [Google Scholar] [CrossRef]
- Celio, M.A.; Mastroleo, N.R.; DiGuiseppi, G.; Barnett, N.P.; Colby, S.M.; Kahler, C.W.; Operario, D.; Suffoletto, B.; Monti, P.M. Using video conferencing to deliver a brief motivational intervention for alcohol and sex risk to emergency department patients: A proof-of-concept pilot study. Addict. Res. Theory 2017, 25, 318–325. [Google Scholar] [CrossRef]
- Kim, S.S.; Darwish, S.; Lee, S.A.; Sprague, C.; DeMarco, R.F. A randomized controlled pilot trial of a smoking cessation intervention for US women living with HIV: Telephone-based video call vs voice call. Int. J. Womens Health 2018, 10, 545. [Google Scholar] [CrossRef] [Green Version]
- Kim, S.S.; Sitthisongkram, S.; Bernstein, K.; Fang, H.; Choi, W.S.; Ziedonis, D. A randomized controlled trial of a videoconferencing smoking cessation intervention for Korean American women: Preliminary findings. Int. J. Womens Health 2016, 8, 453. [Google Scholar] [CrossRef] [Green Version]
- Richter, K.P.; Shireman, T.I.; Ellerbeck, E.F.; Cupertino, A.P.; Cox, L.S.; Preacher, K.J.; Spaulding, R.; Mussulman, L.M.; Nazir, N.; Hunt, J.J. Comparative and cost effectiveness of telemedicine versus telephone counseling for smoking cessation. J. Med. Internet Res. 2015, 17, e113. [Google Scholar] [CrossRef]
- Walters, S.T.; Wright, J.A.; Shegog, R. A review of computer and Internet-based interventions for smoking behavior. Addict. Behav 2006, 31, 264–277. [Google Scholar] [CrossRef]
- Australian Government. 2011–12 Regional Telecommunications Review Report. In Regional Communications: Empowering Digital Communities; Department of Broadband Communications and the Digital Economy: Canberra, Australia, 2012. [Google Scholar]
- Collier, A.; Morgan, D.D.; Swetenham, K.; To, T.H.; Currow, D.C.; Tieman, J.J. Implementation of a pilot telehealth programme in community palliative care: A qualitative study of clinicians’ perspectives. Palliat. Med. 2016, 30, 409–417. [Google Scholar] [CrossRef]
- Harrison, R.; MacFarlane, A.; Murray, E.; Wallace, P. Patients’ perceptions of joint teleconsultations: A qualitative evaluation. Health Expect 2006, 9, 81–90. [Google Scholar] [CrossRef] [PubMed]
- Roland, M.; Bewley, B. Boneline: Evaluation of an initiative to improve communication between specialists and general practitioners. J. Public Health 1992, 14, 307–309. [Google Scholar]
- Tzelepis, F.; Wiggers, J.; Paul, C.L.; Byaruhanga, J.; Byrnes, E.; Bowman, J.; Gillham, K.; Campbell, E.; Ling, R.; Searles, A. A randomised trial of real-time video counselling for smoking cessation in regional and remote locations: Study protocol. Contemp. Clin. Trials 2018, 74, 70–75. [Google Scholar] [CrossRef] [PubMed]
- Australian Bureau of Statistics. Australian Statistical Geography Standard; Australian Bureau of Statistics: Canberra, Australia, 2018.
- Byaruhanga, J.; Tzelepis, F.; Paul, C.; Wiggers, J.; Byrnes, E.; Lecathelinais, C. Cost Per Participant Recruited From Rural and Remote Areas into a Smoking Cessation Trial Via Online or Traditional Strategies: Observational Study. J. Med. Internet Res. 2019, 21, e14911. [Google Scholar] [CrossRef] [Green Version]
- Clark, D.M.; Fairburn, C.G. Science and Practice of Cognitive Behaviour Therapy; Oxford University Press: Oxford, UK, 2015. [Google Scholar]
- Miller, W.R.; Rollnick, S. Motivational Interviewing: Helping People Change; Guilford Press: New York, NY, USA, 2012. [Google Scholar]
- Anderson, C.M.; Zhu, S.-H. Tobacco quitlines: Looking back and looking ahead. Tob. Control 2007, 16 (Suppl. 1), i81–i86. [Google Scholar] [CrossRef] [Green Version]
- Gilbert, H.; Sutton, S.; Sutherland, G. Who Calls QUIT®? The characteristics of smokers seeking advice via a telephone helpline compared with smokers attending a clinic and those in the general population. Public Health 2005, 119, 933–939. [Google Scholar] [CrossRef] [PubMed]
- Cummins, S.E.; Hebert, K.K.; Anderson, C.M.; Mills, J.A.; Zhu, S.-H. Reaching young adult smokers through quitlines. Am. J. Public Health 2007, 97, 1402–1405. [Google Scholar] [CrossRef] [PubMed]
- Tall, J.; Brew, B.; Saurman, E.; Jones, T. Implementing an anti-smoking program in rural-remote communities: Challenges and strategies. Rural Remote Health 2015, 15, 3516. [Google Scholar] [PubMed]
- Brems, C.; Johnson, M.E.; Warner, T.D.; Roberts, L.W. Barriers to healthcare as reported by rural and urban interprofessional providers. J. Interprof. Care. 2006, 20, 105–118. [Google Scholar] [CrossRef] [PubMed]
Characteristics | Categories | Video | Telephone |
---|---|---|---|
N = 201 | N = 229 | ||
n (%) | n (%) | ||
Gender | |||
Female | 158 (78.6%) | 174 (76.0%) | |
Male | 43 (21.4%) | 55 (24.0%) | |
Education | |||
Year 10 or less | 51 (25.6%) | 71 (31.0%) | |
HSC a/Year 12 or TAFE b | 92 (46.2%) | 116 (50.7%) | |
University or tertiary | 56 (28.1%) | 42 (18.3%) | |
Marital status | |||
With Partner | 112 (55.7%) | 134 (58.5%) | |
Without partner | 89 (44.3%) | 95 (41.5%) | |
Employment | |||
Employed full/casual/part time | 132 (65.7%) | 138 (60.3%) | |
Not Employed | 69 (34.3%) | 91 (39.7%) | |
Aboriginal or Torres Strait Islander | |||
Yes | 13 (6.5%) | 23 (10.0%) | |
No | 188 (93.5%) | 206 (90.0%) | |
Australian born | |||
No | 26 (12.9%) | 28 (12.2%) | |
Yes | 175 (87.1%) | 201 (87.8%) | |
Remoteness | Inner Regional Australia | 149 (74.1%) | 167 (73.6%) |
Outer Regional Australia | 49 (24.4%) | 57 (25.1%) | |
Remote Australia | 3 (1.5%) | 3 (1.3%) |
Telephone n = Number of Sessions | Video n = Number of Sessions | Between Group Analysis | ||||
---|---|---|---|---|---|---|
Yes n (%) | No n (%) | Yes n (%) | No n (%) | Odds Ratio (95% CIs) (Video vs. Telephone) | p | |
Did you have difficulty seeing the participant? | N/A | N/A | 57 (12.5) | 399 (87.5) | b | |
Was there an echoing noise during the session? | 1 (0.2) | 605 (99.8) | 10 (2.2) | 446 (97.8) | c | |
Did you have difficulty operating the video app/telephone equipment? | 0 | 606 (100) | 2 (0.4) | 454 (99.6) | c | |
Did you find it difficult to connect to the participant at the start? | 6 (1) | 600 (99.0) | 25 (5.5) | 431 (94.5) | 5.13 (1.88–14.00) | 0.001 |
Did you lose connection during telephone/video call? | 7 (1.2) | 599 (98.8) | 52 (11.4) | 404 (88.6) | 11.84 (4.80–29.22) | <0.0001 |
Did you have difficulty hearing the participant? | 33 (5.4) | 573 (94.6) | 53 (11.6) | 403 (88.4) | 2.53 (1.41–4.55) | 0.002 |
Difficulty Seeing During Video Call | Difficulty Connecting at Start of Video Call | Loss of Internet Connection during Video Call | Difficulty Hearing during Video Call | |||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
n (%) | OR (95% CI) | p | n (%) | OR (95% CI) | p | n (%) | OR (95% CI) | p | n (%) | OR (95% CI) | p | |
Video App | 0.88 | 1 | 1 | 0.33 | ||||||||
Facetime (N = 157) | 16 (10.2) | 0.61 (0.15–2.52) | 7 (4.5) | 1.25 (0.20–7.91) | 20 (12.7) | 1.15 (0.33–4.08) | 12 (7.6) | 0.94 (0.20–4.36) | ||||
Facebook (N = 236) | 34 (14.4) | 0.84 (0.23–3.17) | 15 (6.4) | 1.16 (0.21–6.58) | 26 (11.0) | 1.09 (0.33–3.61) | 37 (15.7) | 2.2 (0.52–8.89) | ||||
Google Hangouts (N = 5) | 0 (0) | b | 0 (0) | b | 0 (0) | b | 0 (0) | b | ||||
Skype (N = 58) | 7 (12.1) | Referent | 3 (5.2) | Referent | 6 (10.3) | Referent | 4 (6.9) | Referent | ||||
Remoteness | 0.98 | 0.14 | 0.18 | 0.85 | ||||||||
Inner regional (N = 341) | 45 (13.2) | 1.01 (0.36–2.82) | 23 (6.7) | 3.69 (0.66–20.84) | 35 (10.3) | 0.56 (0.24–1.31) | 35(10.3) | 0.91 (0.34–2.44) | ||||
Outer regional and remote (N = 115) | 12 (10.4) | Referent | 2 (1.7) | Referent | 17 (14.8) | Referent | 17 (14.8) | Referent |
Difficulty Hearing the Participant OR (95% CI) | p | ||
---|---|---|---|
Remoteness | n (%) | 0.67 | |
Inner regional (N = 432) | 21(4.9) | 0.81(0.32–2.10) | |
Outer Regional/Remote (N = 168) | 11(6.6) | Referent |
© 2020 by the authors. Licensee MDPI, Basel, Switzerland. This article is an open access article distributed under the terms and conditions of the Creative Commons Attribution (CC BY) license (http://creativecommons.org/licenses/by/4.0/).
Share and Cite
Byaruhanga, J.; Paul, C.L.; Wiggers, J.; Byrnes, E.; Mitchell, A.; Lecathelinais, C.; Tzelepis, F. Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study. Int. J. Environ. Res. Public Health 2020, 17, 2891. https://doi.org/10.3390/ijerph17082891
Byaruhanga J, Paul CL, Wiggers J, Byrnes E, Mitchell A, Lecathelinais C, Tzelepis F. Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study. International Journal of Environmental Research and Public Health. 2020; 17(8):2891. https://doi.org/10.3390/ijerph17082891
Chicago/Turabian StyleByaruhanga, Judith, Christine L. Paul, John Wiggers, Emma Byrnes, Aimee Mitchell, Christophe Lecathelinais, and Flora Tzelepis. 2020. "Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study" International Journal of Environmental Research and Public Health 17, no. 8: 2891. https://doi.org/10.3390/ijerph17082891
APA StyleByaruhanga, J., Paul, C. L., Wiggers, J., Byrnes, E., Mitchell, A., Lecathelinais, C., & Tzelepis, F. (2020). Connectivity of Real-Time Video Counselling Versus Telephone Counselling for Smoking Cessation in Rural and Remote Areas: An Exploratory Study. International Journal of Environmental Research and Public Health, 17(8), 2891. https://doi.org/10.3390/ijerph17082891