Next Article in Journal
Antiviral Prophylaxis and Isolation for the Control of Pandemic Influenza
Next Article in Special Issue
Technologies as Support Tools for Persons with Autistic Spectrum Disorder: A Systematic Review
Previous Article in Journal
The Ecology of Gynecological Care for Women
Previous Article in Special Issue
Mental and Behavioral Disorders Due to Substance Abuse and Perinatal Outcomes: A Study Based on Linked Population Data in New South Wales, Australia
Open AccessArticle

Assessing Program Efficiency: A Time and Motion Study of the Mental Health Emergency Care — Rural Access Program in NSW Australia

1
Broken Hill University Department of Rural Health, University of Sydney, Broken Hill, NSW 2880, Australia
2
University of Sydney, Orange, NSW 2800, Australia
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2014, 11(8), 7678-7689; https://doi.org/10.3390/ijerph110807678
Received: 27 May 2014 / Revised: 15 July 2014 / Accepted: 24 July 2014 / Published: 31 July 2014
(This article belongs to the Special Issue Mental Health Care)
The Mental Health Emergency Care-Rural Access Program (MHEC-RAP) is a telehealth solution providing specialist emergency mental health care to rural and remote communities across western NSW, Australia. This is the first time and motion (T&M) study to examine program efficiency and capacity for a telepsychiatry program. Clinical services are an integral aspect of the program accounting for 6% of all activities and 50% of the time spent conducting program activities, but half of this time is spent completing clinical paperwork. This finding emphasizes the importance of these services to program efficiency and the need to address variability of service provision to impact capacity. Currently, there is no efficiency benchmark for emergency telepsychiatry programs. Findings suggest that MHEC-RAP could increase its activity without affecting program responsiveness. T&M studies not only determine activity and time expenditure, but have a wider application assessing program efficiency by understanding, defining, and calculating capacity. T&M studies can inform future program development of MHEC-RAP and similar telehealth programs, both in Australia and overseas. View Full-Text
Keywords: mental health; telemedicine; emergency medical services; efficiency; program development; Australia mental health; telemedicine; emergency medical services; efficiency; program development; Australia
Show Figures

Figure 1

MDPI and ACS Style

Saurman, E.; Lyle, D.; Kirby, S.; Roberts, R. Assessing Program Efficiency: A Time and Motion Study of the Mental Health Emergency Care — Rural Access Program in NSW Australia. Int. J. Environ. Res. Public Health 2014, 11, 7678-7689.

Show more citation formats Show less citations formats

Article Access Map by Country/Region

1
Only visits after 24 November 2015 are recorded.
Search more from Scilit
 
Search
Back to TopTop