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Search Results (1,283)

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Keywords = small and medium sized enterprises

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23 pages, 2380 KiB  
Article
DEEPEIA: Conceptualizing a Generative Deep Learning Foreign Market Recommender for SMEs
by Nuno Calheiros-Lobo, Manuel Au-Yong-Oliveira and José Vasconcelos Ferreira
Information 2025, 16(8), 636; https://doi.org/10.3390/info16080636 - 25 Jul 2025
Abstract
This study introduces the concept of DEEPEIA, a novel deep learning (DL) platform designed to recommend the optimal export market, and its ideal foreign champion, for any product or service offered by a small and medium-sized enterprise (SME). Drawing on expertise in SME [...] Read more.
This study introduces the concept of DEEPEIA, a novel deep learning (DL) platform designed to recommend the optimal export market, and its ideal foreign champion, for any product or service offered by a small and medium-sized enterprise (SME). Drawing on expertise in SME internationalization and leveraging recent advances in generative artificial intelligence (AI), this research addresses key challenges faced by SMEs in global expansion. A systematic review of existing platforms was conducted to identify current gaps and inform the conceptualization of an advanced generative DL recommender system. The Discussion section proposes the conceptual framework for such a decision optimizer within the context of contemporary technological advancements and actionable insights. The conclusion outlines future research directions, practical implementation strategies, and expected obstacles. By mapping the current landscape and presenting an original forecasting tool, this work advances the field of AI-enabled SME internationalization while still acknowledging that more empirical validation remains a necessary next step. Full article
(This article belongs to the Special Issue Artificial Intelligence (AI) for Economics and Business Management)
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20 pages, 747 KiB  
Article
Enhancing Organizational Agility Through Knowledge Sharing and Open Innovation: The Role of Transformational Leadership in Digital Transformation
by Ali Bux, Yongyue Zhu and Sharmila Devi
Sustainability 2025, 17(15), 6765; https://doi.org/10.3390/su17156765 - 25 Jul 2025
Abstract
In the current era of a dynamic environment, organizations need to continuously innovate and transform to remain competitive. Digital transformation is an essential driver across organizations, including small and medium-sized enterprises (SMEs), reshaping organizational agility. This research examines the interconnection among knowledge sharing, [...] Read more.
In the current era of a dynamic environment, organizations need to continuously innovate and transform to remain competitive. Digital transformation is an essential driver across organizations, including small and medium-sized enterprises (SMEs), reshaping organizational agility. This research examines the interconnection among knowledge sharing, digital transformation, open innovation, organizational agility, and transformational leadership. A quantitative research design was employed, using an online survey with data collected from 543 participants selected through a stratified random sampling from SMEs in China. Data were analyzed by utilizing partial least squares structural equation modeling. The results include a significant impact of knowledge sharing on digital transformation, digital transformation on open innovation, and open innovation on organizational agility. Additionally, digital transformation and open innovation were found to significantly mediate the relationship between knowledge sharing and open innovation and organizational agility. Moreover, transformational leadership significantly moderated the impact of digital transformation on open innovation. The model explained 67.7% of the variation in organizational agility. The research provides a holistic model for SMEs aiming to leverage information sharing, technological integration, and leadership practice to improve flexible and innovative systems, contributing to theoretical understanding and practical solutions to sustainable resilience. Full article
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25 pages, 1699 KiB  
Article
Development and Application of a Stochastic Model for Optimizing Production Cycles Aimed at Sustainable Production
by Sanja Stanisavljev, Dragan Ćoćkalo, Mila Kavalić, Verica Gluvakov, Mihalj Bakator, Luka Djordjević and Stefan Ugrinov
Systems 2025, 13(8), 628; https://doi.org/10.3390/systems13080628 - 24 Jul 2025
Abstract
This paper analyzed the importance of applying modern concepts and tools for monitoring production processes in order to improve effectiveness, efficiency, and sustainable manufacturing. The aim of the study was to develop and apply a stochastic model based on a modified real-time observation [...] Read more.
This paper analyzed the importance of applying modern concepts and tools for monitoring production processes in order to improve effectiveness, efficiency, and sustainable manufacturing. The aim of the study was to develop and apply a stochastic model based on a modified real-time observation method to optimize production cycles in the metalworking industry. The research was conducted over several years in real industrial conditions using instantaneous observations, and the collected data were statistically analyzed using control charts and flow coefficient functions. The results showed a significant reduction in production cycle times and improved efficiency, particularly when the batch size was optimized to 10 units. The analyzed working time elements and flow coefficients enabled a comprehensive analysis and influenced trends in subsequent years, thereby improving production management. A comparative analysis of the results reveals a downward trend in average PC time per unit over the years—56.2, 37.7, 31.5, and 44.8 min from phases I to IV—until the introduction of a new operation. The corresponding flow coefficient functions are y1 = 297.54/x + 2; y2 = 239/x − 7.36; y3 = 192/x + 0.65; and y4 = 438.2/x − 11.3. These findings suggest that the optimal batch size for the enterprise under consideration is 10 units. The findings confirmed that the integration of Lean principles and Industry 4.0 methods contributes to the reduction of non-productive time and better process control. The study provided a simple and effective model for cycle time optimization that can be implemented even in small and medium-sized enterprises. Full article
(This article belongs to the Special Issue Lean Manufacturing Towards Industry 5.0)
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29 pages, 1823 KiB  
Article
Influence Mechanism of Data-Driven Dynamic Capability of Foreign Trade SMEs Based on the Perspective of Digital Intelligence Immunity
by Xi Zhou, Minya Qi, Yunong Tian and Peijie Ye
Sustainability 2025, 17(15), 6750; https://doi.org/10.3390/su17156750 - 24 Jul 2025
Abstract
Against the backdrop of digital transformation, this study constructs an analytical framework for the influence mechanism of the data-driven dynamic capabilities of foreign trade SMEs from the perspective of digital intelligence immunity, aiming to clarify the complex relationships among influencing factors and multi-combination [...] Read more.
Against the backdrop of digital transformation, this study constructs an analytical framework for the influence mechanism of the data-driven dynamic capabilities of foreign trade SMEs from the perspective of digital intelligence immunity, aiming to clarify the complex relationships among influencing factors and multi-combination paths for capability improvement. The research employs the fuzzy AHP-DEMATEL method to quantify the complex influence relationships among factors and uses fsQCA to analyze the configuration paths of high-level data-driven dynamic capabilities. Results show that digital intelligence management and analysis, digital intelligence supervision and early warning, and digital intelligence ecosystem are key drivers of data-driven dynamic capabilities, with digital intelligence talents serving as a guarantee and digital foundation as a foundation. The study identifies the following two core paths for forming high-level capabilities: “management–talent–ecology collaboration” and “early warning–technology–mechanism enhancement.” It concludes that foreign trade SMEs should strengthen digital intelligence management and ecological construction, improve early warning mechanisms, and adopt multi-pronged approaches to build data-driven dynamic capabilities, providing a theoretical basis for their digital transformation and capability upgrading. Full article
(This article belongs to the Special Issue Digitalization and Innovative Business Strategy)
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24 pages, 13362 KiB  
Article
Optimizing the Spatial Configuration of Renewable Energy Communities: A Model Applied in the RECMOP Project
by Michele Grimaldi and Alessandra Marra
Sustainability 2025, 17(15), 6744; https://doi.org/10.3390/su17156744 - 24 Jul 2025
Abstract
Renewable Energy Communities (RECs) are voluntary coalitions of citizens, small and medium-sized enterprises and local authorities, which cooperate to share locally produced renewable energy, providing environmental, economic, and social benefits rather than profits. Despite a favorable European and Italian regulatory framework, their development [...] Read more.
Renewable Energy Communities (RECs) are voluntary coalitions of citizens, small and medium-sized enterprises and local authorities, which cooperate to share locally produced renewable energy, providing environmental, economic, and social benefits rather than profits. Despite a favorable European and Italian regulatory framework, their development is still limited in the Member States. To this end, this paper proposes a methodology to identify optimal spatial configurations of RECs, based on proximity criteria and maximization of energy self-sufficiency. This result is achieved through the mapping of the demand, expressive of the energy consumption of residential buildings; the suitable areas for installing photovoltaic panels on the roofs of existing buildings; the supply; the supply–demand balance, from which it is possible to identify Positive Energy Districts (PEDs) and Negative Energy Districts (NEDs). Through an iterative process, the optimal configuration is then sought, aggregating only PEDs and NEDs that meet the chosen criteria. This method is applied to the case study of the Avellino Province in the Campania Region (Italy). The maps obtained allow local authorities to inform citizens about the areas where it is convenient to aggregate with their neighbors in a REC to have benefits in terms of energy self-sufficiency, savings on bills or incentives at the local level, including those deriving from urban plans. The latter can encourage private initiative in order to speed up the RECs’ deployment. The presented model is being implemented in the framework of an ongoing research and development project, titled Renewable Energy Communities Monitoring, Optimization, and Planning (RECMOP). Full article
(This article belongs to the Special Issue Urban Vulnerability and Resilience)
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33 pages, 780 KiB  
Article
Deliberate and Emergent Strategic Outcomes for High-Growth IT SME Business Models
by Juan Martín Ireta-Sánchez
Systems 2025, 13(8), 621; https://doi.org/10.3390/systems13080621 - 23 Jul 2025
Viewed by 47
Abstract
For high-growth firms, designing and implementing strategies to ensure the long-term sustainability of business models is a key priority. Although these strategies are carefully planned to achieve specific outcomes, these firms also encounter contextual factors inherent to entrepreneurship, as well as the potential [...] Read more.
For high-growth firms, designing and implementing strategies to ensure the long-term sustainability of business models is a key priority. Although these strategies are carefully planned to achieve specific outcomes, these firms also encounter contextual factors inherent to entrepreneurship, as well as the potential negative consequences of operating as small- and medium-sized enterprises (SMEs). Consequently, they adapt emergent outcomes to secure positive scaling-up processes. A comprehensive analysis of 69 studies from 1978 to 2023 revealed that 34.8% used sales as the main indicator of high-growth outcomes, 18.8% considered employment to be the most important outcome, and 37.7% incorporated both. The assessment period for these studies spanned three to seven consecutive years. A subsequent review of the existing literature yielded 56 potential new outcomes, emphasising the existence of a diverse array of concepts and metrics with which to assess high-growth performance. The study confirmed sales and positive profits arising during the planning process as strategic outcomes. However, it was also demonstrated that geographical expansion and innovation become emergent outcomes in critical situations. The research also identified that external factors, including an adverse public environment, business context difficulties, and a favourable business environment, may influence the effect of the firm’s high growth. Full article
(This article belongs to the Special Issue Business Model Innovation in the Digital Era)
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23 pages, 941 KiB  
Article
Enterprise Architecture for Sustainable SME Resilience: Exploring Change Triggers, Adaptive Capabilities, and Financial Performance in Developing Economies
by Javeria Younus Hamidani and Haider Ali
Sustainability 2025, 17(15), 6688; https://doi.org/10.3390/su17156688 - 22 Jul 2025
Viewed by 108
Abstract
Enterprise architecture (EA) provides a strategic foundation for aligning business processes, IT infrastructure, and organizational strategy, enabling firms to navigate uncertainty and complexity. In developing economies, small and medium-sized enterprises (SMEs) face significant challenges in maintaining financial resilience and sustainable growth amidst frequent [...] Read more.
Enterprise architecture (EA) provides a strategic foundation for aligning business processes, IT infrastructure, and organizational strategy, enabling firms to navigate uncertainty and complexity. In developing economies, small and medium-sized enterprises (SMEs) face significant challenges in maintaining financial resilience and sustainable growth amidst frequent disruptions. This study investigates how EA-driven change events affect SME financial performance by activating three key adaptive mechanisms: improvisational capability, flexible IT systems, and organizational culture. A novel classification of EA change triggers is proposed to guide adaptive responses. Using survey data from 291 Pakistani SMEs collected during the COVID-19 crisis, the study employs structural equation modeling (SEM) to validate the conceptual model. The results indicate that improvisational capability and flexible IT systems significantly enhance financial performance, while the mediating role of organizational culture is statistically insignificant. This study contributes to EA and sustainability literature by integrating a typology of EA triggers with adaptive capabilities theory and testing their effects in a real-world crisis context. Full article
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26 pages, 2215 KiB  
Article
Smart Routing for Sustainable Supply Chain Networks: An AI and Knowledge Graph Driven Approach
by Manuel Felder, Matteo De Marchi, Patrick Dallasega and Erwin Rauch
Appl. Sci. 2025, 15(14), 8001; https://doi.org/10.3390/app15148001 - 18 Jul 2025
Viewed by 237
Abstract
Small and medium-sized enterprises (SMEs) face growing challenges in optimizing their sustainable supply chains because of fragmented logistics data and changing regulatory requirements. In particular, globally operating manufacturing SMEs often lack suitable tools, resulting in manual data collection and making reliable accounting and [...] Read more.
Small and medium-sized enterprises (SMEs) face growing challenges in optimizing their sustainable supply chains because of fragmented logistics data and changing regulatory requirements. In particular, globally operating manufacturing SMEs often lack suitable tools, resulting in manual data collection and making reliable accounting and benchmarking of transport emissions in lifecycle assessments (LCAs) time-consuming and difficult to scale. This paper introduces a novel hybrid AI-supported knowledge graph (KG) which combines large language models (LLMs) with graph-based optimization to automate industrial supply chain route enrichment, completion, and emissions analysis. The proposed solution automatically resolves transportation gaps through generative AI and programming interfaces to create optimal routes for cost, time, and emission determination. The application merges separate routes into a single multi-modal network which allows users to evaluate sustainability against operational performance. A case study shows the capabilities in simplifying data collection for emissions reporting, therefore reducing manual effort and empowering SMEs to align logistics decisions with Industry 5.0 sustainability goals. Full article
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22 pages, 524 KiB  
Review
Strategic Decision-Making in SMEs: A Review of Heuristics and Machine Learning for Multi-Objective Optimization
by Gines Molina-Abril, Laura Calvet, Angel A. Juan and Daniel Riera
Computation 2025, 13(7), 173; https://doi.org/10.3390/computation13070173 - 18 Jul 2025
Viewed by 260
Abstract
Small- and medium-sized enterprises (SMEs) face dynamic and competitive environments where resilience and data-driven decision-making are critical. Despite the potential benefits of artificial intelligence (AI), machine learning (ML), and optimization techniques, SMEs often struggle to adopt these tools due to high costs, limited [...] Read more.
Small- and medium-sized enterprises (SMEs) face dynamic and competitive environments where resilience and data-driven decision-making are critical. Despite the potential benefits of artificial intelligence (AI), machine learning (ML), and optimization techniques, SMEs often struggle to adopt these tools due to high costs, limited training, and restricted hardware access. This study reviews how SMEs can employ heuristics, metaheuristics, ML, and hybrid approaches to support strategic decisions under uncertainty and resource constraints. Using bibliometric mapping with UMAP and BERTopic, 82 key works are identified and clustered into 11 thematic areas. From this, the study develops a practical framework for implementing and evaluating optimization strategies tailored to SMEs’ limitations. The results highlight critical application areas, adoption barriers, and success factors, showing that heuristics and hybrid methods are especially effective for multi-objective optimization with lower computational demands. The study also outlines research gaps and proposes future directions to foster digital transformation in SMEs. Unlike prior reviews focused on specific industries or methods, this work offers a cross-sectoral perspective, emphasizing how these technologies can strengthen SME resilience and strategic planning. Full article
(This article belongs to the Section Computational Social Science)
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19 pages, 2785 KiB  
Article
Implementing an AI-Based Digital Twin Analysis System for Real-Time Decision Support in a Custom-Made Sportswear SME
by Tõnis Raamets, Kristo Karjust, Jüri Majak and Aigar Hermaste
Appl. Sci. 2025, 15(14), 7952; https://doi.org/10.3390/app15147952 - 17 Jul 2025
Viewed by 186
Abstract
Small and medium-sized enterprises (SMEs) in the manufacturing sector often struggle to make effective use of production data due to fragmented systems and limited digital infrastructure. This paper presents a case study of implementing an AI-enhanced digital twin in a custom sportswear manufacturing [...] Read more.
Small and medium-sized enterprises (SMEs) in the manufacturing sector often struggle to make effective use of production data due to fragmented systems and limited digital infrastructure. This paper presents a case study of implementing an AI-enhanced digital twin in a custom sportswear manufacturing SME developed under the AI and Robotics Estonia (AIRE) initiative. The solution integrates real-time production data collection using the Digital Manufacturing Support Application (DIMUSA); data processing and control; clustering-based data analysis; and virtual simulation for evaluating improvement scenarios. The framework was applied in a live production environment to analyze workstation-level performance, identify recurring bottlenecks, and provide interpretable visual insights for decision-makers. K-means clustering and DBSCAN were used to group operational states and detect process anomalies, while simulation was employed to model production flow and assess potential interventions. The results demonstrate how even a lightweight AI-driven system can support human-centered decision-making, improve process transparency, and serve as a scalable foundation for Industry 5.0-aligned digital transformation in SMEs. Full article
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27 pages, 750 KiB  
Article
Ethical Leadership and Management of Small- and Medium-Sized Enterprises: The Role of AI in Decision Making
by Tjaša Štrukelj and Petya Dankova
Adm. Sci. 2025, 15(7), 274; https://doi.org/10.3390/admsci15070274 - 12 Jul 2025
Viewed by 481
Abstract
The integration of artificial intelligence (AI) within the decision-making processes of small- and medium-sized enterprises (SMEs) presents both significant opportunities and substantial ethical challenges. The aim of this paper is to provide a theoretical model depicting the interdependence of organisational decision-making levels and [...] Read more.
The integration of artificial intelligence (AI) within the decision-making processes of small- and medium-sized enterprises (SMEs) presents both significant opportunities and substantial ethical challenges. The aim of this paper is to provide a theoretical model depicting the interdependence of organisational decision-making levels and decision-making styles, with an emphasis on exploring the role of AI in organisations’ decision making, based on selected process dimension of the MER model of integral governance and management, particularly in relation to routine, analytical, and intuitive decision-making capabilities. The research methodology employs a comprehensive qualitative analysis of the scientific literature published between 2010 and 2024, focusing on AI implementation in SMEs, ethical decision making in integral management, and regulatory frameworks governing AI use in business contexts. The findings reveal that AI technologies influence decision making across business policy, strategic, tactical, and operative management levels, with distinct implications for intuitive, analytical, and routine decision-making approaches. The analysis demonstrates that while AI can enhance data processing capabilities and reduce human biases, it presents significant challenges for normative–ethical decision making, requiring human judgment and stakeholder consideration. We conclude that effective AI integration in SMEs requires a balanced approach where AI primarily serves as a tool for data collection and analysis rather than as an autonomous decision maker. These insights contribute to the discourse on responsible AI implementation in SMEs and provide practical guidance for leaders navigating the complex interplay between (non)technological capabilities, ethical considerations, and regulatory requirements in the evolving business landscape. Full article
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19 pages, 2299 KiB  
Article
A Supervised Machine Learning-Based Approach for Task Workload Prediction in Manufacturing: A Case Study Application
by Valentina De Simone, Valentina Di Pasquale, Joanna Calabrese, Salvatore Miranda and Raffaele Iannone
Machines 2025, 13(7), 602; https://doi.org/10.3390/machines13070602 - 12 Jul 2025
Viewed by 286
Abstract
Predicting workload for tasks in manufacturing is a complex challenge due to the numerous variables involved. In small- and medium-sized enterprises (SMEs), this process is often experience-based, leading to inaccurate predictions that significantly impact production planning, order management, and consequently the ability to [...] Read more.
Predicting workload for tasks in manufacturing is a complex challenge due to the numerous variables involved. In small- and medium-sized enterprises (SMEs), this process is often experience-based, leading to inaccurate predictions that significantly impact production planning, order management, and consequently the ability to meet customer deadlines. This paper presents an approach that leverages machine learning to enhance workload prediction with minimal data collection, making it particularly suitable for SMEs. A case study application using supervised machine learning models for regression, trained in an open-source data analytics, reporting, and integration platform (KNIME Analytics Platform), has been carried out. An Automated Machine Learning (AutoML) regression approach was employed to identify the most suitable model for task workload prediction based on minimising the Mean Absolute Error (MAE) scores. Specifically, the Regression Tree (RT) model demonstrated superior accuracy compared to more traditional simple averaging and manual predictions when modelling data for a single product type. When incorporating all available product data, despite a slight performance decrease, the XGBoost Tree Ensemble still outperformed the traditional approaches. These findings highlight the potential of machine learning to improve workload forecasting in manufacturing, offering a practical and easily implementable solution for SMEs. Full article
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27 pages, 1889 KiB  
Article
Advancing Smart City Sustainability Through Artificial Intelligence, Digital Twin and Blockchain Solutions
by Ivica Lukić, Mirko Köhler, Zdravko Krpić and Miljenko Švarcmajer
Technologies 2025, 13(7), 300; https://doi.org/10.3390/technologies13070300 - 11 Jul 2025
Viewed by 497
Abstract
This paper presents an integrated Smart City platform that combines digital twin technology, advanced machine learning, and a private blockchain network to enhance data-driven decision making and operational efficiency in both public enterprises and small and medium-sized enterprises (SMEs). The proposed cloud-based business [...] Read more.
This paper presents an integrated Smart City platform that combines digital twin technology, advanced machine learning, and a private blockchain network to enhance data-driven decision making and operational efficiency in both public enterprises and small and medium-sized enterprises (SMEs). The proposed cloud-based business intelligence model automates Extract, Transform, Load (ETL) processes, enables real-time analytics, and secures data integrity and transparency through blockchain-enabled audit trails. By implementing the proposed solution, Smart City and public service providers can significantly improve operational efficiency, including a 15% reduction in costs and a 12% decrease in fuel consumption for waste management, as well as increased citizen engagement and transparency in Smart City governance. The digital twin component facilitated scenario simulations and proactive resource management, while the participatory governance module empowered citizens through transparent, immutable records of proposals and voting. This study also discusses technical, organizational, and regulatory challenges, such as data integration, scalability, and privacy compliance. The results indicate that the proposed approach offers a scalable and sustainable model for Smart City transformation, fostering citizen trust, regulatory compliance, and measurable environmental and social benefits. Full article
(This article belongs to the Section Information and Communication Technologies)
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16 pages, 470 KiB  
Article
Digital Planning Tools in Intermodal Transport: Evidence from Poland
by Mateusz Zajac, Tomislav Rožić, Justyna Swieboda-Kutera and Martin Starčević
Logistics 2025, 9(3), 94; https://doi.org/10.3390/logistics9030094 - 11 Jul 2025
Viewed by 274
Abstract
Background: The increasing complexity of global supply chains and environmental expectations has highlighted the strategic importance of digital transformation in the transport, forwarding, and logistics (TFL) sector. Despite a growing portfolio of available tools, adoption rates—particularly among small and medium-sized enterprises (SMEs) [...] Read more.
Background: The increasing complexity of global supply chains and environmental expectations has highlighted the strategic importance of digital transformation in the transport, forwarding, and logistics (TFL) sector. Despite a growing portfolio of available tools, adoption rates—particularly among small and medium-sized enterprises (SMEs) in Central and Eastern Europe—remain low. This study investigates the barriers and motivations related to the implementation of digital planning tools supporting intermodal transport planning. Methods: A structured online survey was conducted among 80 Polish TFL enterprises, targeting decision-makers responsible for operational and digital strategies. The questionnaire included 17 closed and semi-open questions grouped into three thematic sections: tool usage, implementation barriers, and digital readiness. Results: The findings indicate that only 20% of respondents use dedicated route planning tools, and merely 10% report satisfaction with their performance. Key barriers include lack of awareness, organizational inertia, and the prioritization of other initiatives, with financial cost cited less frequently. While environmental sustainability is declared as a priority by most enterprises, digital support for emission tracking is limited. The results highlight the need for targeted education, integration support, and differentiated platform functionalities for SMEs and larger firms. Conclusions: This study offers evidence-based recommendations for developers, policymakers, and logistics managers aiming to accelerate digital adoption in the intermodal logistics landscape. Full article
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21 pages, 955 KiB  
Article
Development of a Sustainability-Oriented KPI Selection Model for Manufacturing Processes
by Kristo Karjust, Marmar Mehrparvar, Sergei Kaganski and Tõnis Raamets
Sustainability 2025, 17(14), 6374; https://doi.org/10.3390/su17146374 - 11 Jul 2025
Viewed by 228
Abstract
Modern manufacturing systems operate in a global and competitive environment, where sustainability has become a critical driver for performance. Performance measurement, as a method for monitoring enterprise processes, plays a central role in aligning operational efficiency with sustainable development goals. Recently, a number [...] Read more.
Modern manufacturing systems operate in a global and competitive environment, where sustainability has become a critical driver for performance. Performance measurement, as a method for monitoring enterprise processes, plays a central role in aligning operational efficiency with sustainable development goals. Recently, a number of different frameworks, systems, and methods have been proposed for small and medium enterprises. Key performance indicators (KPIs) are known to be powerful tools which provide accurate information regarding bottlenecks and weak spots in companies. The purpose of the current study is to develop an advanced KPI selection/prioritization model and apply it in practice. The initial set of KPIs are obtained based on a literature review. The expert’s knowledge, outlier methods, and optimization of the enterprise analysis model (EAM) are utilized for reducing the initial set of KPIs. A fuzzy analytical hierarchy process (AHP) is implemented for prioritization of the criteria. Five different MCDM (multi-criteria decision-making) algorithms are implemented for prioritization of the KPIs. The recently introduced RADAR method is extended to the fuzzy RADAR method, providing a flexible approach for handling uncertainties. An analysis and comparison of the rankings obtained by utilizing five MCDM algorithms is performed. The prioritized KPIs provide valuable input for improving KPIs with the highest impact in particular small and medium-sized enterprises (SMEs) when implementing sustainability-aligned performance metrics. Full article
(This article belongs to the Special Issue Logistics Optimization and Sustainable Operations Management)
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