A multichannel interaction service is a practice whereby organizations communicate and interact with their existing customers and potential new customers through different channels. This article presents a brief case study of multichannel interaction...
Sensor-driven services often cause chain reactions, since one service may generate an environmental impact that automatically triggers another service. We first propose a framework that can formalize and detect such service chains based on ECA (event...
In the innovation studies literature, the process of innovation has been described as an interactive process that engages many different actors over time in the development and regeneration of goods and services. In the development and regeneration o...
Current information exploration models present low-level features or technical aspects related to the paradigm used to generate results. While this may increase transparency, it does not help the user form a personal opinion about items because it do...
Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee’s perspective. Empirical investigations into customer empathy in the context of failed service interactions are still scarce. This study...
With the rapid development of the web service market, the number of web services shows explosive growth. QoS is an important factor in the recommendation scene; how to accurately recommend a high-quality service for users among the massive number of...
Since service robots serving as salespersons are expected to be deployed efficiently and sustainably in retail environments, this paper explores the impacts of their interaction cues on customer experiences within small-scale self-service shops. The...
26 October 2022
Relatives play an important role in the recovery journey of mental health service users. Interventions directed either at service users or their relatives may influence the other person as well. The project ‘Activa’t per la salut mental&r...
This project aims to develop an interactive control system for an autonomous service robot using an ROS (robot operating system). The system integrates an intuitive web interface and an interactive chatbot supported by Google Gemini to enhance the co...
With the rapid growth of the sharing economy, access-based services have emerged as an alternative and/or complementary to traditional ownership-based services. The access-based services are enabled by means of Smart Product-Service Systems (SPSSs) t...
In the 6G-IoT convergence ecosystem, UAV path planning for static environments is systematically investigated as a resource coordination problem where communication demands and terrain constraints are balanced through intelligent trajectory optimizat...
A living lab is a valuable method for designing tangible and intangible service elements, ensuring a comprehensive user experience. Developing a digital companion service, which users may be unfamiliar with, requires observing user behavior in real-w...
This study develops a conceptual framework that encompasses servicescapes and customer perceptions and behaviors, and conducts an empirical investigation of healthcare service facilities. Structural equation modeling is performed using a sample of 27...
As artificial intelligence (AI) technology advances, there has been a diversification of home service functions and services, as well as a change in the applied technologies and functions. This is due to the fact that the needs and expectations vary...
The human–computer interaction (HCI) for mobile applications is becoming increasingly important as mobile applications have become an integral part of everyday life. Mobile app developers need to continuously improve the users’ experience...
Interaction is typically at the core of the value co-creation process through operant resource exchange in online collaborative innovation communities (OCICs). While some studies emphasize the facilitating effect of interaction on value co-creation,...
Clarifying the interaction between ecosystem service supply (ESS) and demand (ESD) and its response to land use change is essential for achieving ecological security. Previous research mainly focused on how land use change affects ESS, ignoring its i...
Large-scale vegetation restoration has caused complex changes in ecosystem service (i.e., ES) interactions. However, current analysis on the spatial interactions of ESs and their driving mechanisms remains deficient, limiting the adaptive management...
This paper introduces the STEAD approach for interpreting data acquired by a “human sensor”, who uses an informal interactive location-based service (iLBS) to sense cultural-historic facts and anecdotes of, and in the landscape. This user-generated d...
To manage multiple ecosystem services (ES) effectively, it is essential to understand how the dynamics of ES maintain healthy ecosystems to avoid potential negative impacts on human well-being in the context of sustainable development. In particular,...
Small and medium-sized enterprises (SMEs) make an important contribution to their country’s economy, job creation and balance of trade. The government has supported their development through service providers and has encouraged them to particip...
Understanding the spatial differentiation of ecosystem service (ES) interactions and their underlying driving mechanisms is crucial for effective ecosystem management and enhancing regional landscape sustainability. However, comprehensive analyses of...
In the current study, an observational procedure, recorded in video, was used to evaluate the quality of parent-child interactions in a sample of vulnerable Portuguese families (n = 47) with school-aged children followed by Child Protective Services...
A strong vocabulary is crucial for language acquisition and can profoundly influence academic and societal success. Interactive book reading (IBR) offers an effective approach for vocabulary instruction as it provides a dynamic and engaging word-lear...
Water ecosystem services (WESs) are intrinsically associated with the livelihood of urban residents and are frequently disrupted by human activities. Land use and landscape patterns are key driving factors of alterations in WESs. However, existing re...
Clarifying the spatial interaction relationship between urbanization and multiple ecosystem services (ESs) is a prerequisite for reducing the impact of urbanization on the ecological environment and coordinating urbanization and ecological environmen...
Cultural ecosystem services (CESs) reflect the interaction between ecosystems and human well-being. Owing to constraints in data availability and existing methodological limitations, deriving information from non-material ecosystem attributes was ina...
Digital extension services (DESs) play a crucial role in transforming the agri-food sector while creating the potential to enhance production towards sustainable development via ensuring resource efficiency, environmental resilience, and economic via...
The black soil region of Northeast China (NEC) is China’s most important food production base. Long-term inefficient land use has made its ecosystem vulnerable to widespread degradation, prompting the implementation of ecological restoration pr...
This paper concerns the novel concept of an Interactive Dynamic Intelligent Virtual Sensor (IDIVS), which extends virtual/soft sensors towards making use of user input through interactive learning (IML) and transfer learning. In research, many studie...
Voice search based on artificial intelligence is the fastest means of searching for information and can be easily used in a very familiar way by ordinary users without separate education or learning. Voice bot’s voice search can interact on the...
Managing Pinus elliotii forests for timber production and/or carbon sequestration is a common management objective, but can negatively affect water yield due to high losses from evapotranspiration. Thus, understanding the trade-offs and potential syn...
Most flowering plants rely on animals for pollination and most animal pollinators rely on flowering plants for food resources. However, there is an ongoing concern that anthropogenic-induced global change threatens the mutualistic association between...
The state of alarm caused by Covid-19 has mobilised the population’s digital social participation in social networks. Likewise, the relevance acquired by Social Services as a support for the social and health crisis has generated an unprecedented soc...
Forecasts announce that the number of connected objects will exceed 20 billion by 2025. Objects, such as sensors, drones or autonomous cars participate in pervasive applications of various domains ranging from smart cities, quality of life, transport...
Ecosystem services are benefits that the natural environment provides to support human well-being. A thorough understanding and assessment of these services are critical to maintain ecosystem services flow through sustainable land management to optim...
18 April 2021
The number of households that have benefited from childcare support services has steadily increased, while the number of caregivers has also climbed. Studies on the care service of childcare providers are needed. This study was to examine and identif...
This paper presents an online calculator for bank charges, motivated by information asymmetry in the market for payment accounts. The calculator provides users with a personalized list of the most suitable bank accounts based on required services and...
In the promotion of sustainable modes of transport, especially public transport, reasonable failure risk assessment at the critical moment in the process of service provider touch with users can improve the service quality to a certain extent. This s...
Developing dialogue services for robots has been promoted nowadays for providing natural human–robot interactions to enhance user experiences. In this study, we adopted a service-oriented framework to develop emotion-aware dialogues for service...
Despite the widespread application of Autonomous Vehicles (AV) to various services, there has been relatively little research carried out on pedestrian–AV interaction and trust within the context of service provided by AV. This study explores t...
We are facing the rapid development of educational technology and social robots tested in classrooms. Research has identified teachers’ caution and concerns about these robots’ social skills. Pre-service education is critical for forming...
More and more companies are developing customer service by building Smart Community Service Brand Platforms (SCSBP). However, the impact of digital platform functions on sustainable brand relationships, and the mediating mechanism of customer’s emoti...
In this research, we propose innovative ideas for digital art combined with educational applications for the library. It also presents the library’s information services to be more humane and interesting. By taking interactive devices as the ba...
The Wenchuan earthquake, an unexpected magnitude 8.0 mega-earthquake that struck on 12 May 2008, significantly changed land cover (LC), particularly affecting vegetation and rock cover. However, the long-term effects of LC changes on ecosystem servic...
Ridesharing platforms have gained a strong foothold as an alternative transportation option to vehicle ownership for consumers while being contested for causing widespread market disruption. They continue to foster business model innovation and unvei...
The next generation of climate services needs not only tailoring to specific user needs but to provide, in addition, access to key information in a usable way that satisfies the needs of different users’ profiles; especially web-based services....
Mobile devices can be exploited for enabling people to interact with Internet of Things (IoT) services. The MicroApp Generator [
Services provided by public facilities are essential to people’s lives and are closely associated with human mobility. Traditionally, public facility access characteristics, such as accessibility, equity issues and service areas, are investigated mai...
Presently, several jobs require the collaboration of humans and machines to perform different services and tasks. The ease and intuitiveness of the worker when using each machine will not only improve the worker’s experience but also improve the comp...
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