Search Results (419)

Despite the increasing integration of government chatbots (GCs) into digital public service delivery, their real-world effectiveness remains limited. Drawing on the literature on algorithm aversion, trust-transfer theory, and perceived risk theory, this study investigates how the type of service agent (human vs. GCs) influences citizens’ trust of e-government services (TOE) and e-government service adoption intention (EGA). Furthermore, it explores whether the effect of trust of government (TOG) on TOE differs across agent types, and whether perceived risk (PR) serves as a boundary condition in this trust-transfer process. An online scenario-based experiment was conducted with a sample of 318 Chinese citizens. Data were analyzed using the Mann–Whitney U test and partial least squares structural equation modeling (PLS-SEM). The results reveal that, within the Chinese e-government context, citizens perceive higher risk (PR) and report lower adoption intention (EGA) when interacting with GCs compared to human agents—an indication of algorithm aversion. However, high levels of TOG mitigate this aversion by enhancing TOE. Importantly, PR moderates the strength of this trust-transfer effect, serving as a critical boundary condition. Full article

Governments worldwide are mandating e-invoicing and real-time VAT reporting, yet many cash-intensive service SMEs continue to under-report VAT, eroding fiscal revenues. This study investigates whether financial technology (FinTech) adoption can reduce this under-reporting among tourism SMEs in Greece—an economy with high seasonal spending and a persistent shadow economy. This is the first micro-level empirical study to examine how FinTech tools affect VAT compliance in this sector, offering novel insights into how technology interacts with behavioral factors to influence fiscal behavior. Drawing on the Technology Acceptance Model, deterrence theory, and behavioral tax compliance frameworks, we surveyed 214 hotels, guesthouses, and tour operators across Greece’s main tourism regions. A structured questionnaire measured five constructs: FinTech adoption, VAT compliance behavior, tax morale, perceived audit probability, and financial performance. Using Partial Least Squares Structural Equation Modeling and bootstrapped moderation–mediation analysis, we find that FinTech adoption significantly improves declared VAT, with compliance fully mediating its impact on financial outcomes. The effect is especially strong among businesses led by owners with high tax morale or strong perceptions of audit risk. These findings suggest that FinTech tools function both as efficiency enablers and behavioral nudges. The results support targeted policy actions such as subsidies for e-invoicing, tax compliance training, and transparent audit communication. By integrating technological and psychological dimensions, the study contributes new evidence to the digital fiscal governance literature and offers a practical framework for narrowing the VAT gap in tourism-driven economies. Full article

This study employs a mixed method. In-depth interviews and observational studies are among the data collection approaches used in qualitative research. The quantitative method measures the weight of respondents’ answers to the distributed questionnaire. The questionnaire, containing 82 items, was distributed to 202 tourists to collect their perceptions based on the 4A tourist components. The results indicate that tourists’ perceptions of attractions, accessibility, and ancillary services are generally positive. In contrast, perceptions of amenity services are less favorable. Using the scores from IFAS, EFAS, and the I-E matrix, the total weighted scores for IFAS and EFAS are 2.68 and 2.83, respectively. The appropriate strategy for BTV is one of aggressive growth in a position of strengths and opportunities. The study highlights key techniques, including the application of information technology in service and promotion, the strengthening of community and government roles, the development of infrastructure and facilities, the utilization of external resources, sustainable innovation, and the encouragement of local governments to issue regulations for halal tourism villages. By identifying drivers and barriers from an economic, environmental, social, and cultural perspective, the SWOT analysis results help design strategies that can make positive contributions to the development of sustainable, community-based halal tourism and digital information in the future. Full article

This study synthesizes the rapidly expanding evidence on how digital technologies reshape international trade, with a particular focus on small and medium-sized enterprises (SMEs). Guided by two research questions—(RQ1) How do digital tools influence the volume and composition of cross-border trade? and (RQ2) How do these effects vary by countries’ development level and firm size?—we conducted a PRISMA-compliant systematic literature review covering 2010–2024. Searches across eight major databases yielded 1857 records; after duplicate removal, title/abstract screening, full-text assessment, and Mixed Methods Appraisal Tool (MMAT 2018) quality checks, 86 peer-reviewed English-language studies were retained. Findings reveal three dominant technology clusters: (1) e-commerce platforms and cloud services, (2) IoT-enabled supply chain solutions, and (3) emerging AI analytics. E-commerce and cloud adoption consistently raise export intensity—doubling it for digitally mature SMEs—while AI applications are the fastest-growing research strand, particularly in East Asia and Northern Europe. However, benefits are uneven: firms in low-infrastructure settings face higher fixed digital costs, and cybersecurity and regulatory fragmentation remain pervasive obstacles. By integrating trade economics with development and SME internationalization studies, this review offers the first holistic framework that links national digital infrastructure and policy support to firm-level export performance. It shows that the trade-enhancing effects of digitalization are contingent on robust broadband penetration, affordable cloud access, and harmonized data-governance regimes. Policymakers should, therefore, prioritize inclusive digital-readiness programs, while business leaders should invest in complementary capabilities—data analytics, cyber-risk management, and cross-border e-logistics—to fully capture digital trade gains. This balanced perspective advances theory and practice on building resilient, equitable digital trade ecosystems. Full article

Information and communication technologies (ICTs) are becoming increasingly important for sustainable rural development through the smart village concept. This study aims to model ICT’s potential for public services management in European rural areas. It identifies ICT applications across rural service domains, analyzes how these technologies address specific rural challenges, and evaluates their benefits, implementation barriers, and future prospects for sustainable rural development. A qualitative content analysis method was applied using purposive sampling to analyze 79 peer-reviewed articles from EBSCO and Elsevier databases (2000–2024). A deductive approach employed predefined categories to systematically classify ICT applications across rural public service domains, with data coded according to technology scope, problems addressed, and implementation challenges. The analysis identified 15 ICT application domains (agriculture, healthcare, education, governance, energy, transport, etc.) and 42 key technology categories (Internet of Things, artificial intelligence, blockchain, cloud computing, digital platforms, mobile applications, etc.). These technologies address four fundamental rural challenges: limited service accessibility, inefficient resource management, demographic pressures, and social exclusion. This study provides the first comprehensive systematic categorization of ICT applications in smart villages, establishing a theoretical framework connecting technology deployment with sustainable development dimensions. Findings demonstrate that successful ICT implementation requires integrated urban–rural cooperation, community-centered approaches, and balanced attention to economic, social, and environmental sustainability. The research identifies persistent challenges, including inadequate infrastructure, limited digital competencies, and high implementation costs, providing actionable insights for policymakers and practitioners developing ICT-enabled rural development strategies. Full article

Digital technology has become an essential engine of green development and economic progress due to the meteoric rise of new technologies. Our paper seeks to explore the impact of digitalization on environmental, social and governance (ESG) performance in different business contexts. Data were collected from listed firms across 19 Asian countries from 2015 to 2024, covering 1839 firms, yielding 18,390 firm-year observations and establishing a balanced panel data set. We used the dynamic panel data model to test the proposed hypotheses. The findings revealed that digitalization has a significant and positive impact on ESG performance. It also revealed that environmental uncertainty moderates this relationship. Moreover, our analysis indicated that the impact of digitalization on ESG performance is stronger for product (vs. service) firms, stronger for B2B (vs. B2C) firms and stronger for firms in IT-intensive industries. In addition, the analysis indicated that the impact of digitalization on ESG performance is stronger in more dynamic, complex and munificent environments. Our examination offers meaningful implications for theory and practice by expanding our knowledge of the complex mechanism underpinning the positive correlation between digitalization and ESG performance. Full article

The proliferation of digital public service platforms and the expansion of e-government initiatives have significantly increased the volume and diversity of citizen-generated feedback. This trend emphasizes the need for classification systems that are not only tailored to specific administrative domains but also robust to the linguistic, contextual, and structural variability inherent in user-submitted content. This study investigates the comparative effectiveness of large language models (LLMs) alongside instruction-tuned embedding models in the task of categorizing public transportation complaints. LLMs were tested using a few-shot inference, where classification is guided by a small set of in-context examples. Embedding models were assessed under three paradigms: label-only zero-shot classification, instruction-based classification, and supervised fine-tuning. Results indicate that fine-tuned embeddings can achieve or exceed the accuracy of LLMs, reaching up to 90 percent, while offering significant reductions in inference latency and computational overhead. E5 embeddings showed consistent generalization across unseen categories and input shifts, whereas BGE-M3 demonstrated measurable gains when adapted to task-specific distributions. Instruction-based classification produced lower accuracy for both models, highlighting the limitations of prompt conditioning in isolation. These findings position multilingual embedding models as a viable alternative to LLMs for classification at scale in data-intensive public sector environments. Full article

Assessing a city’s level of smartness according to global indices is a relatively new area of investigation. It is useful in encouraging a rethinking of urban digital strategies, although the different approaches to global smart city rankings have been subject to criticism. This paper highlights the methodological features of constructing the Smart City Index (SCI) from the IMD (International Institute for Management Development) based on residents’ assessments, their satisfaction with electronic services, and their perception of the priority of urban infrastructure areas. The Central European cities of the Visegrad region (Prague/Czech Republic, Budapest/Hungary, Bratislava/Slovakia, Warsaw and Krakow/Poland) were chosen as the basis for an in-depth analysis. The architectonics, i.e., the internal system of constructing and calculating city rankings by SCI, is analyzed. A comparative analysis of the technology indicators (e-services) in five cities of the Visegrad region, presented in the SCI, showed the smart features of each city. The progressive and regressive trends in the dynamics of smartness in the cities in the Visegrad region were identified in five urban spheres indicated in the Index: Government, Activity, Health and Safety, Mobility, and Opportunities. This also made it possible to identify certain methodological gaps in the SCI in establishing interdependencies between the data on the residents’ perception of the priority of areas of life in a particular city and the residents’ level of satisfaction with electronic services. In particular, the structural indicators “Affordable housing” and “Green spaces” are not supported by e-services. This research aims to bridge this methodological gap by proposing a model for evaluating the e-service according to the degree of coverage of different spheres of life in the city. The application of the project, as well as cross-sectoral and systemic approaches, made it possible to develop basic models for assessing the value of e-services. These models can be implemented by municipalities to assess and monitor e-services, as well as to select IT projects and elaborate strategies for smart sustainable city development. Full article

The adoption of e-government services in Small Island Developing Nations (SIDNs) aims to enhance public service efficiency, inclusiveness, and quality. However, e-government service development in SIDNs faces some significant constraints, including limited resources, geographical isolation, low digital literacy levels, and inadequate technological infrastructure. This study investigates value co-creation approaches in e-government service, aiming to identify specific value co-creation processes and methods to support sustainable e-government initiatives in SIDN settings. The study applies a qualitative approach; based on the thematic analysis of interviews with government stakeholders, it identifies contextual factors and conditions that influence e-government value co-creation processes in SIDNs and strategies for sustainable e-government service value co-creation. This study contributes a value co-creation framework that applies participatory design, agile development, collaborative governance, socio-technical thinking, and technology adaptation as methods for the design and implementation of flexible and inclusive e-government services that are responsive to local needs, resilient to challenges, and sustainable over time. The framework can be used by policymakers and practitioners to facilitate sustainable digital transformation in SIDNs through collaborative governance, active participation, and civic engagement with innovative technologies. Full article

This paper presents an integrated Smart City platform that combines digital twin technology, advanced machine learning, and a private blockchain network to enhance data-driven decision making and operational efficiency in both public enterprises and small and medium-sized enterprises (SMEs). The proposed cloud-based business intelligence model automates Extract, Transform, Load (ETL) processes, enables real-time analytics, and secures data integrity and transparency through blockchain-enabled audit trails. By implementing the proposed solution, Smart City and public service providers can significantly improve operational efficiency, including a 15% reduction in costs and a 12% decrease in fuel consumption for waste management, as well as increased citizen engagement and transparency in Smart City governance. The digital twin component facilitated scenario simulations and proactive resource management, while the participatory governance module empowered citizens through transparent, immutable records of proposals and voting. This study also discusses technical, organizational, and regulatory challenges, such as data integration, scalability, and privacy compliance. The results indicate that the proposed approach offers a scalable and sustainable model for Smart City transformation, fostering citizen trust, regulatory compliance, and measurable environmental and social benefits. Full article

Rapid urbanization and climate extremes expose cities to multi-dimensional risks, necessitating the coordinated development of new urbanization and urban resilience for achieving urban sustainability. While existing studies focus on core economic zones like the Yangtze River Delta, secondary economic cooperation regions remain understudied. This study examined the Huaihai Economic Zone (HEZ)—a quadri-provincial border area—by constructing the evaluation systems for new urbanization and urban resilience. The development indices of the two systems were measured using the entropy weight-CRITIC method. The spatiotemporal evolution characteristics of their coupling coordination degree (CCD) were analyzed through a CCD model, while key driving factors influencing the CCD were investigated using a grey relational analysis model. The results indicated that both the new urbanization construction and urban resilience development indices in the HEZ exhibited a steady upward trend during the study period, with the urban resilience development index surpassing the new urbanization construction index. The new urbanization index increased from 0.3026 (2013) to 0.4702 (2023), and the urban resilience index increased from 0.3520 (2013) to 0.6366 (2023). The CCD between new urbanization and urban resilience reached 0.7368 by 2023, with 80% of cities in the HEZ achieving good coordination types. The variation of the CCD among cities was minimal, revealing a spatially clustered coordinated development pattern. In terms of driving factors, economic development level, public service capacity, and municipal resilience level were identified as core drivers for enhancing coupling coordination. Infrastructure construction, digital capabilities, and spatial intensification served as important supports, while ecological governance capacity remained a weakness. This study establishes a transferable framework for the coordinated development of secondary economic cooperation region, though future research should integrate diverse data sources and expand indicator coverage for higher precision. Moreover, the use of linear models to analyze the key driving factors of the CCD has limitations. The incorporation of non-linear techniques can better elucidate the complex interactions among factors. Full article

Smart governance—the integration of digital technologies into urban governance—is increasingly recognized as a transformative approach to addressing complex urban challenges such as rapid urbanization, climate change, social inequality, and resource constraints. As a foundational pillar of the smart city paradigm, it enhances decision-making, service delivery, transparency, and civic participation through data-driven tools, digital platforms, and emerging technologies such as AI, IoT, and blockchain. While often positioned as a pathway toward sustainability and inclusivity, existing research on smart governance remains fragmented, particularly regarding its relationship to urban sustainability. This study addresses that gap through a systematic literature review using the PRISMA methodology, synthesizing theoretical models, empirical findings, and diverse case studies. It identifies key enablers—such as digital infrastructure, data governance, citizen engagement, and institutional capacity—and highlights enduring challenges including digital inequity, data security concerns, and institutional inertia. In response to this, the study proposes a multidimensional framework that integrates governance, technology, and sustainability, offering a holistic lens through which to understand and guide urban transformation. This framework underscores the importance of balancing technological innovation with equity, resilience, and inclusivity, providing actionable insights for policymakers and planners navigating the complexities of smart cities and urban development. By aligning smart governance practices with the United Nations’ sustainable development goals (SDG)—particularly SDG 11 on sustainable cities and communities—the study offers a strategic roadmap for fostering resilient, equitable, and digitally empowered urban futures. Full article

Against the backdrop of the energy crisis and a rapidly advancing digital economy, electricity–computing synergy has become a strategic pathway to resolve energy constraints in computing power center and overcome renewable energy consumption challenges. This study breaks through the existing single-factor fragmented analysis method and systematically constructs a vertically progressive and horizontally coupled electricity–computing synergy planning model to deconstruct the core elements of computing power center construction and reconstruct the path of electricity–computing value co-creation. It proposes a multi-objective site selection decision-making method for computing power center based on linear weighting and the principle of reusability and universality, effectively avoiding the problem of overall system efficiency loss caused by single-objective optimization. Based on the empirical results from data from 31 provinces in China, this study classifies the endowments for computing power center construction, conducts targeted analyses of each province’s situation, and finds three major contradictions facing China’s computing power center: a spatial mismatch between green energy resources and service demand, a dynamic imbalance between electricity price advantages and comprehensive costs, and structural contradictions between talent reserves and sustainable development. Finally, a multi-dimensional integrated strategy was systematically constructed, encompassing demand-driven initiatives, electricity price adjustments, talent innovation, natural cold-source activation, and network upgrades, to provide guidance and policy toolkits for the government planning of computing power infrastructure development. Full article

In this work, we examine the correlation between financial inclusion and the Environmental, Social, and Governance (ESG) factors of sustainable development with the assistance of an exhaustive panel dataset of 103 emerging and developing economies spanning 2011 to 2022. The “Account Age” variable, standing for financial inclusion, is the share of adults owning accounts with formal financial institutions or with the providers of mobile money services, inclusive of both conventional and digital entry points. Methodologically, the article follows an econometric approach with panel data regressions, supplemented by Two-Stage Least Squares (2SLS) with instrumental variables in order to control endogeneity biases. ESG-specific instruments like climate resilience indicators and digital penetration measures are utilized for the purpose of robustness. As a companion approach, the paper follows machine learning techniques, applying a set of algorithms either for regression or for clustering for the purpose of detecting non-linearities and discerning ESG-inclusion typologies for the sample of countries. Results reflect that financial inclusion is, in the Environmental pillar, significantly associated with contemporary sustainability activity such as consumption of green energy, extent of protected area, and value added by agriculture, while reliance on traditional agriculture, measured by land use and value added by agriculture, decreases inclusion. For the Social pillar, expenditure on education, internet, sanitation, and gender equity are prominent inclusion facilitators, while engagement with the informal labor market exhibits a suppressing function. For the Governance pillar, anti-corruption activity and patent filing activity are inclusive, while diminishing regulatory quality, possibly by way of digital governance gaps, has a negative correlation. Policy implications are substantial: the research suggests that development dividends from a multi-dimensional approach can be had through enhancing financial inclusion. Policies that intersect financial access with upgrading the environment, social expenditure, and institutional reconstitution can simultaneously support sustainability targets. These are the most applicable lessons for the policy-makers and development professionals concerned with the attainment of the SDGs, specifically over the regions of the Global South, where the trinity of climate resilience, social fairness, and institutional renovation most significantly manifests. Full article

This study examines whether China’s rapid spread of internet and mobile information technologies has translated into greater household support for government air-quality programs. Using nationally representative data from the Chinese General Social Survey (2018), this study estimates the causal impact of digital media use on residents’ willing to pay (WTP) each month for one additional “good-air” day. Ordinary least squares shows that individuals who rely primarily on the internet or mobile push services are willing to contribute CNY 1.9–2.7 more—about 43 percent above the sample mean of CNY 4.41. To address potential endogeneity, we instrumented digital media adoption using provincial computer penetration; two-stage least squares yielded roughly CNY 10.5, confirming a causal effect. Mechanism tests showed that digital access lowers complacency about local air quality, strengthens anthropogenic attribution of pollution, and heightens the moral norm that economic sacrifice is legitimate, jointly mediating the rise in WTP. Heterogeneity analyses revealed stronger effects among high-income households and renters, while extended tests showed that (i) the impact intensifies when the promised environmental gain rises from one to three or five clean-air days, (ii) attention to international news can crowd out local WTP, and (iii) digital media raise not only the likelihood of paying but also the amount paid among existing contributors. The findings suggest that targeted digital outreach—especially messages with concrete, locally salient goals—can substantially enlarge the fiscal base for air-quality initiatives, helping China advance its ecological-civilization and dual-carbon objectives. Full article