Search Results (16)

This study investigated the factors influencing search efficiency on travel websites, focusing on the effects of gender, website design, and the distribution of effective versus ineffective areas in page layout on visual search efficiency and task performance. Using eye-tracking technology, three experiments were conducted with 48 participants (19 males, 29 females; Mage = 26.73). Among the tested websites, TC exhibited the highest efficiency in task completion time, followed by QN and TN (40.10 s < 83.88 s < 95.27 s). Analysis of fixation distributions indicated that participants focused on effective areas at rates of 20.53% (TC), 55.31% (QN), and 62.42% (TN), underscoring the significant impact of effective and interference area distribution on search efficiency. These findings provide empirical evidence for optimizing travel website design through visual layout improvements to enhance information retrieval and user experience, with TC serving as a prime example of a site with lower cognitive load that better aligns with sustainable tourism principles. Full article

This study aims to enhance the visual design of ABC.com, a leading Indonesian online news portal, by using usability and eye-tracking methods. As news media transitions from print to digital, maintaining an optimal user experience is crucial. This study addresses design deficiencies on ABC.com, particularly related to news accessibility, search functionality, and the impact of advertisements. This research employs questionnaires and eye-tracking technology to identify user behavior and validate the findings. Key usability aspects, such as content accessibility, error prevention, and visual appeal, are analyzed to improve the website’s layout. The eye-tracking results reveal that users focus mainly on the center of the screen, often missing critical elements like the latest news and the search engine. This study proposes enhancements in typography, contrast, and page layout, based on the identified needs. The final design of ABC.com improved by enhancing efficiency, clarity, aesthetics, readability, and user comfort. The redesign showed mean improvements of 0.16, 0.41, 0.65, 0.32, and 0.54 in these criteria, respectively, indicating a notable enhancement in usability. This study’s findings offer a practical guideline that can be directly applied to enhance similar online news platforms in Indonesia. Full article

Currently, there are a wide range of approaches to deploying digital ads, with advanced technologies now being harnessed to craft advertising that is engaging and even tailored to personal interests and preferences, yet potentially distracting and irritating. This research seeks to evaluate contemporary digital advertising methods by assessing how annoying they are to users, particularly when they distract users from intended tasks or cause delays in regular online activities. To pursue this, an eye-tracking study was conducted, with 51 participants navigating a specially designed website featuring seven distinct types of advertisements without a specific content to avoid the effect of ad content on the collected data. Participants were asked to execute specific information-seeking tasks during the experiment and afterwards to report if they recalled seeing each ad and the degree of annoyance by each ad type. Ad effectiveness is assessed by eye-tracking metrics (time to first fixation, average fixation duration, dwell time, fixation count, and revisit count) depicting how appealing an ad is as a marketing stimulus. Findings indicated that pop-ups, ads with content reorganization, and non-skippable videos ranked as the most annoying forms of advertising. Conversely, in-content ads without content reorganization, banners, and right rail ads were indicated as less intrusive options, seeming to strike a balance between effectiveness and user acceptance. Full article

This research investigates the impact of applying neuromarketing techniques to three practical examples of higher education (HE) branding: an official college website page, an official college Facebook page, and recorded online video lectures used for teaching at HE institutions. The study was conducted in three different HE institutions with a representative sample of 720 participants, with n = 529 used for testing the CARE college website, n = 59 for testing the HAZEF Facebook page, and n = 132 for testing the emotional response of students studying online. To assess the participants’ emotional responses, this study utilized automated facial coding through a webcam (15 Hz) and considered mood intensities. Additionally, a sentiment analysis was employed to verify the survey results and determine any discrepancies in the cognitive response. By analyzing gaze activity, movement patterns, and emotional responses, valuable insights were gained into students’ behaviors and preferences. This study recommends incorporating neuromarketing research into HE branding and online teaching to enhance students’ learning experiences. Overall, this study contributes to the understanding of human expectations and behaviors in response to online teaching and provides valuable insights for HE institutions in Europe. Full article

Nowadays, e-commerce websites have become part of people’s daily lives; therefore, it has become necessary to seek help in assessing and improving the usability of the services of e-commerce websites. Essentially, usability studies offer significant information about users’ assessment and perceptions of satisfaction, effectiveness, and efficiency of online services. This research investigated the usability of two e-commerce web-sites in Saudi Arabia and compared the effectiveness of different behavioral measurement techniques, such as heuristic evaluation, usability testing, and eye-tracking. In particular, this research selected the Extra and Jarir e-commerce websites in Saudi Arabia based on a combined approach of criteria and ranking. This research followed an experimental approach in which both qualitative and quantitative approaches were employed to collect and analyze the data. Each of the behavioral measurement techniques identified usability issues ranging from cosmetic to catastrophic issues. It is worth mentioning that the heuristic evaluation by experts provided both the majority of the issues and identified the most severe usability issues compared to the number of issues identified by both usability testing and eye-tracking combined. Usability testing provided fewer problems, most of which had already been identified by the experts. Eye-tracking provided critical information regarding the page design and element placements and revealed certain user behavior patterns that indicated certain usability problems. Overall, the research findings appeared useful to user experience (UX) and user interface (UI) designers to consider the provided recommendations to enhance the usability of e-commerce websites. Full article

Owing to high competition in e-commerce, customers may prefer sites that ensure that good user experience (UX) and website aesthetics are one of its qualities. The method of presenting items seems crucial for gaining and maintaining user attention. We conducted a task-based user eye-tracking study with n = 30 participants to examine two variants of an online fashion store: one based on aesthetic rules and one defying them. The following aspects of item presentation were considered: height and width the ratio of product photos, website colors, rounded borders, text visibility, spacing between elements, and smooth animation. We investigated their relationship to user attention by analyzing gaze fixation, tracking user interest, and conducting a supplementary survey. Experimental results showed that owing to following the rules of aesthetics in interface design in the presented fashion shopping scenario, elements such as the recommendation area and product highlights had a significant positive impact on customer attention. Full article

E-commerce shop owners often want to attract user attention to a specific product to enhance the chances of sales, to cross-sell, or up-sell. The way of presenting a recommended item is as important as the recommendation algorithms are to gain that attention. In this study, we examined the following types of highlights: background, shadow, animation, and border, as well as the position of the item in a 5 × 2 grid in a furniture online store, and their relationships with user fixations and user interest. We wanted to verify the effects highlighting had on attracting user attention. Various levels of intensity were considered for each highlight: low, medium, and strong. Methods used for data collection were both implicit and explicit: eye tracking, tracking cart’s contents, and a supplementary survey. Experimental results showed that a low-intensity background highlight should be the first-choice solution to best attract user attention in the presented shopping scenario, resulting in the best fixation times and most users’ selections. However, in the case of the highest-intensity animations, highlighting seemed to have negative effects; despite successful attempts to attract eyesight and a long fixation time, users did not add the highlighted products to cart. Full article

In recent years, online shopping platforms have displayed more sustainable products to attract consumer attention. Understanding the effect of age on online shopping patterns can provide a broader understanding of the critical role of consumer attention. Physiological measures can explain consumers’ responses to features of online shopping websites and help these companies understand the decision-making process of consumers by using neuroscience-integrated tools. When consumers browse and shop on a platform, their eyes constantly move, effectively scanning the area of interest to capture information. This study attempts to evaluate the impact of consumer age on psychological and physiological responses to online shopping platforms by using eye tracking, EEG recordings, and FaceReader software. Eye tracker data on the average duration and number of fixations and saccades indicated that the older group had fewer eye movements than the younger group. The temporal and frontal cortices of the younger and older groups showed differences in EEG activity. The research also analyzed the faces of younger and older adults using FaceReader software; the main differences occured in the happy, surprised, and neutral expressions observed. This study enhances our understanding of the psychology and behavior of younger and older people in neuromarketing research, combining noninvasive physiological and neuroscience methods to present psychological data. Full article

User experience (UX) is key in the immediate and future relationship between the client and business. Achieving a satisfying UX can only be achieved by understanding the wishes and user needs. The following study is carried out as an improvement tool for a Mexican coffee company. The objective is to achieve greater efficiency, attraction, and engagement on the part of the user. The main question is whether the new dynamic website design can directly increase the valence of user emotions compared to the static website design. To answer this question, 39 participants were exposed to the two different web page designs and elicited the following emotions using eye tracking and facial expression analysis (FEA) techniques: joy, anger, surprise, fear, contempt, disgust, sadness, neutral, positive, and negative. Through a Wilcoxon signed-rank test, the results showed a significant increase for the new dynamic design in the following emotions; joy, anger, surprise, disgust, fear and neutral. Thus, five of the seven basic emotions had a significant change that could lead to greater attraction and commitment on the part of the user and also influence, either consciously or unconsciously, their decision when interacting with the company. Full article

Computers have been extended to a variety of devices, such as smart phones, tablets, and smart watches, thereby increasing the importance of responsive interfaces across multi-terminal devices. To ensure a consistent and sustainable user experience for websites and software products, it is important to study the layout, design elements, and users’ visual perception of different terminal interfaces. In this paper, the multi-terminal interfaces of 40 existing responsive websites were studied in a hierarchical grouping experiment, and six typical interface layouts were classified and extracted. Then, the main design factors affecting interface consistency of the responsive website were extracted and classified through eye tracking and a questionnaire survey. Finally, taking a sales management software tool (SA) as an example for design application, we successfully created responsive interfaces across multi-terminal devices with a consistent and sustainable experience. Full article

While the majority of social scientists still rely on traditional research instruments (e.g., surveys, self-reports, qualitative observations), multimodal sensing is becoming an emerging methodology for capturing human behaviors. Sensing technology has the potential to complement and enrich traditional measures by providing high frequency data on people’s behavior, cognition and affects. However, there is currently no easy-to-use toolkit for recording multimodal data streams. Existing methodologies rely on the use of physical sensors and custom-written code for accessing sensor data. In this paper, we present the EZ-MMLA toolkit. This toolkit was implemented as a website and provides easy access to multimodal data collection algorithms. One can collect a variety of data modalities: data on users’ attention (eye-tracking), physiological states (heart rate), body posture (skeletal data), gestures (from hand motion), emotions (from facial expressions and speech) and lower-level computer vision algorithms (e.g., fiducial/color tracking). This toolkit can run from any browser and does not require dedicated hardware or programming experience. We compare this toolkit with traditional methods and describe a case study where the EZ-MMLA toolkit was used by aspiring educational researchers in a classroom context. We conclude by discussing future work and other applications of this toolkit, potential limitations and implications. Full article

Online retailers are challenged to present their products in an appropriate way to attract customers’ attention. To test the impact of product presentation features on customers’ visual attention, webcam eye tracking might be an alternative to infrared eye tracking, especially in situations where face-to-face contact is difficult. The aim of this study was to examine whether webcam eye tracking is suitable for investigating the influence of certain exogenous factors on customers’ visual attention when visiting online clothing shops. For this purpose, screenshots of two websites of two well-known online clothing retailers were used as stimuli. Linear regression analyses were conducted to determine the influence of the spatial position and the presence of a human model on the percentage of participants visiting a product depiction. The results show that products presented by human models and located in the upper middle area of a website were visited by more participants. From this, we were able to derive recommendations for optimising product presentation in online clothing shops. Our results fit well with those of other studies on visual attention conducted with infrared eye tracking, suggesting that webcam eye tracking could be an alternative to infrared eye tracking, at least for similar research questions. Full article

Recommendation systems play an important role in e-commerce turnover by presenting personalized recommendations. Due to the vast amount of marketing content online, users are less susceptible to these suggestions. In addition to the accuracy of a recommendation, its presentation, layout, and other visual aspects can improve its effectiveness. This study evaluates the visual aspects of recommender interfaces. Vertical and horizontal recommendation layouts are tested, along with different visual intensity levels of item presentation, and conclusions obtained with a number of popular machine learning methods are discussed. Results from the implicit feedback study of the effectiveness of recommending interfaces for four major e-commerce websites are presented. Two different methods of observing user behavior were used, i.e., eye-tracking and document object model (DOM) implicit event tracking in the browser, which allowed collecting a large amount of data related to user activity and physical parameters of recommending interfaces. Results have been analyzed in order to compare the reliability and applicability of both methods. Observations made with eye tracking and event tracking led to similar results regarding recommendation interface evaluation. In general, vertical interfaces showed higher effectiveness compared to horizontal ones, with the first and second positions working best, and the worse performance of horizontal interfaces probably being connected with banner blindness. Neural networks provided the best modeling results of the recommendation-driven purchase (RDP) phenomenon. Full article

Emerging online marketing strategies are an opportunity for the sport sponsorship industry as a way of complementing traditional methods. However, in-depth attention has not been given to the study of congruence effects on the effectiveness of sponsorship of sport event websites, and specifically to study the role and effects of sponsor logos. The main aim of this study was to evaluate the congruence effect of sponsor brands featured on the website of a sports event on sponsorship effectiveness in visual, attitude-related and behavioural terms, using an eye-tracker to monitor memory activation and changes in attitudes and intentions. In study 1, the role of congruence on website sponsorship was analysed, using real brands sponsoring the ninth edition of the “Mallorca 312” Cycletourist Tour (42 participants). In study 2, the congruence of fictitious brands was analysed on the effects of website sponsorship of the 37th edition of the MAPFRE (competitions brand name) Copa del Rey regatta (101 participants). Congruence is preferable to incongruence in sponsor brands, except when the sponsorship aims to boost a recall of new market brands. The results validate the importance of managing congruence levels in the online sponsorship of sports events due to the influence on sponsorship effectiveness and its impact on cognitive processing. Full article

The human brain evolved to implicitly approach or avoid objects in its surroundings. Requisite for survival, this behavior happens without conscious awareness or control, honed over 60 million years of primate evolution. Biometric technologies, including eye tracking, reveal these unconscious behaviors at work and allow us to predict the initial response of a design experience. This paper shows how a biometric tool, 3M-VAS (Visual Attention Software), can be effectively used in architecture. This tool aggregates 30 years of eye-tracking data, and is commonly applied in website and signage design. A pilot-study uses simplified drawings of building elevations to show 3M-VAS’s predictive power in revealing implicit human responses of engagement and disengagement to buildings. The implications on the impact of a structure in creating the public realm suggest recommendations for approving new architecture. Full article