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Keywords = AI-supported qualitative triangulation

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26 pages, 1157 KB  
Article
Between Trust and Risk: Understanding the Conditional Acceptance of Artificial Intelligence
by Roxane Elias Mallouhy
Informatics 2026, 13(6), 91; https://doi.org/10.3390/informatics13060091 - 16 Jun 2026
Viewed by 1014
Abstract
Artificial Intelligence (AI) is rapidly transitioning from a specialized technology to an everyday socio-technical infrastructure, yet public acceptance remains shaped by a trade-off between perceived benefits and risks. This study examines how individuals from varied demographic and professional backgrounds perceive, use, and evaluate [...] Read more.
Artificial Intelligence (AI) is rapidly transitioning from a specialized technology to an everyday socio-technical infrastructure, yet public acceptance remains shaped by a trade-off between perceived benefits and risks. This study examines how individuals from varied demographic and professional backgrounds perceive, use, and evaluate AI-enabled systems using a mixed-method research design. A bilingual (English/Arabic) online survey (N=115) captured demographics, awareness, usage patterns, perceived impact, self-assessed understanding, domain-specific trust, concerns, and attitudes toward regulation, complemented by open-ended reflections. In parallel, semi-structured face-to-face interviews provided deeper insight into AI conceptualization, lived experiences, trust boundaries, and conditions for acceptable use. Quantitative results show frequent AI engagement embedded in daily life, with strong domain dependence in trust: education is the most trusted domain, whereas healthcare and finance attract substantially lower trust. Prominent concerns include overreliance (“brain rot”), privacy and data misuse, job displacement, and misinformation. Support for stronger AI regulation is high, indicating that governance is viewed as a prerequisite for sustainable adoption rather than a constraint on innovation. Qualitative findings triangulate these results, revealing a pattern of conditional acceptanceunderstood as the simultaneous valuation of AI’s practical utility alongside the imposition of explicit trust prerequisites whereby participants value AI for productivity and learning support while emphasizing confidentiality, transparency, human oversight in high-stakes contexts, and clear boundaries to mitigate misuse and erosion of human judgment. The study offers empirically grounded insights for policymakers, educators, and industry stakeholders into how AI acceptance is negotiated through utility, literacy, perceived risk, and expectations of accountability. Full article
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30 pages, 1054 KB  
Article
When Does Artificial Intelligence Pay Off in Electronic Retailing? A Dual-Path Model from Implementation to Competitive Advantage
by Ovidiu-Iulian Bunea and Răzvan-Andrei Corboș
J. Theor. Appl. Electron. Commer. Res. 2026, 21(4), 119; https://doi.org/10.3390/jtaer21040119 - 15 Apr 2026
Cited by 2 | Viewed by 1711
Abstract
Artificial intelligence (AI) is reshaping electronic retailing, yet many firms struggle to translate AI adoption into a sustainable competitive advantage, and research still lacks an integrative explanation of how digital maturity, AI implementation, AI-enabled benefits, customer experience, and competitive outcomes are linked in [...] Read more.
Artificial intelligence (AI) is reshaping electronic retailing, yet many firms struggle to translate AI adoption into a sustainable competitive advantage, and research still lacks an integrative explanation of how digital maturity, AI implementation, AI-enabled benefits, customer experience, and competitive outcomes are linked in this context. This study develops and tests a capability-to-advantage framework proposing that digital maturity is associated with AI implementation, that AI implementation is associated with qualitative and quantitative AI benefits, and that these benefit streams are linked to digitally mediated customer experience and to differentiation and cost-based competitive advantage. Using survey data from retail employees and managers, we estimated the model with PLS-SEM and applied cIPMA to identify actionable priorities by combining importance-performance evidence with necessity-oriented insights. We triangulated the proposed mechanisms through NVivo-based sentiment and thematic analysis of open-ended comments. Results support all hypothesized relationships. Digital maturity strongly predicts AI implementation, which increases both benefit streams and directly improves the customer experience. Customer experience was the strongest downstream driver of both competitive advantage dimensions and partially mediated the effects of AI-enabled benefits. cIPMA identified customer experience and AI implementation as the primary improvement priorities; qualitative evidence was predominantly positive and highlights efficiency/cost gains and decision support alongside the capability constraints. The study integrates capability-based and customer-experience perspectives to offer a theory-guided explanation of how digital maturity and AI implementation are associated with competitive outcomes in electronic retailing while also offering guidance for managers seeking AI-driven advantage. Full article
(This article belongs to the Section Digital Marketing and the Evolving Consumer Experience)
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23 pages, 1730 KB  
Article
A Triangulated Digital Approach to News Sentiment Analysis: Insights from Media Coverage of Saudi Women Enlistment in Military Forces
by Elham Ghobain, Haifa Al-Nofaie, Fatmah Alhazmi, Raneem Bosli and Maha Shamakhi
Journal. Media 2026, 7(1), 50; https://doi.org/10.3390/journalmedia7010050 - 3 Mar 2026
Viewed by 1054
Abstract
This study investigates the emotional tone in international news coverage of Saudi women’s empowerment, with a focus on their recruitment into the military as a milestone reform. The analysis is based on 22 news articles published between 2018 and 2023 across Western, regional [...] Read more.
This study investigates the emotional tone in international news coverage of Saudi women’s empowerment, with a focus on their recruitment into the military as a milestone reform. The analysis is based on 22 news articles published between 2018 and 2023 across Western, regional Saudi and Arab, and non-Western international media outlets, including coverage from Asian media contexts such as China and India. Drawing on sentiment analysis; the study employed lexicon-based tools (LIWC; Bing; and AFINN) alongside thematic analysis using Speak AI to capture both polarity and narrative framing. This triangulated approach addressed the limitations of word-level sentiment tools by integrating contextual and thematic interpretation. The findings reveal clear regional contrasts: Western media predominantly employed negative framings, emphasizing human rights concerns and ongoing gender inequality. In contrast, regional Saudi and Arab outlets highlighted empowerment, modernization, and Vision 2030 alignment, while non-Western international outlets tended to mirror these positive narratives with limited rights-based critique. Asian media presented mixed framings. These results complicate assumptions of a simple East–West divide by showing convergence between regional and non-Western portrayals. The study contributes methodologically by demonstrating how combining polarity-based sentiment tools with thematic analysis provides a more nuanced account of media sentiment, and substantively by revealing how empowerment narratives are unevenly distributed across global media systems. Full article
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27 pages, 1470 KB  
Article
User Perceptions of Virtual Consultations and Artificial Intelligence Assistance: A Mixed Methods Study
by Pranavsingh Dhunnoo, Karen McGuigan, Vicky O’Rourke, Bertalan Meskó and Michael McCann
Future Internet 2026, 18(2), 84; https://doi.org/10.3390/fi18020084 - 4 Feb 2026
Cited by 2 | Viewed by 1776
Abstract
Background: In recent years, virtual consultations have emerged as a crucial approach for continuity of chronic care provision, indicating a promising avenue for the future of smart healthcare systems. However, reversions to in-person care highlight persistent limitations, despite notable advantages of remote modalities. [...] Read more.
Background: In recent years, virtual consultations have emerged as a crucial approach for continuity of chronic care provision, indicating a promising avenue for the future of smart healthcare systems. However, reversions to in-person care highlight persistent limitations, despite notable advantages of remote modalities. In parallel, recent developments in artificial intelligence (AI) indicate the potential to enhance remote chronic care, but user perceptions of such assistance and the corresponding human factors remain underexplored. Objective: This mixed methods study aims to better understand the virtual consultation experiences and attitudes toward AI-assisted tools in remote care among patients with noncommunicable chronic conditions and their healthcare professionals (HCPs). It conducts an in-depth examination of the associated human–computer interaction and usability elements of virtual consultations and of potential AI assistance. Methods: Public and Patient Involvement was integrated to run pilots and refine documentations. Semi-structured interviews with patients (n = 10), focus groups with HCPs (n = 15), and an online survey (n = 83) were conducted. Qualitative data was analysed through a reflexive thematic approach. The survey comprised the Telehealth Usability Questionnaire (TUQ) and bespoke items on user AI views, and the data was used to triangulate the qualitative findings. Nonparametric Kruskal–Wallis tests and ε2 effect sizes compared TUQ and AI views scores between current and former virtual consultation user groups. Results: Seven themes emerged from the qualitative data, which were supported by the quantitative findings. The statistical analyses resulted in a mean TUQ total score of 90.6 (SD = 15.0), which indicates high usability and user satisfaction; however, they failed to detect a difference between groups (p > 0.05; ε2 = 0.002–0.032). There was a clear preference for hybrid models, while a lack of empathy was identified during remote interactions. While a notable proportion of users indicated a literacy gap towards AI use in healthcare settings, they expressed cautious openness towards AI assistance, contingent upon transparency, human oversight, and data integrity; indicating a potential gap between competence to judge the technology and willingness to use it. Significant differences in views on AI assistance across groups failed to be detected (p > 0.05; ε2 = 0.005–0.065). Conclusions: Virtual consultations for chronic conditions are widely usable and acceptable, particularly through hybrid approaches. Addressing empathic engagement, holistic patient status, and transparent AI integration can enhance clinical quality and user experiences during remote interactions. However, the low statistical power and failure to detect a difference between groups (likely due to the small sample size) indicate the need for caution when interpreting the quantitative findings. There is also the implicit need to address potential AI literacy gap among users, indicating the need for robust safeguard measures. This study has also identified evidence-based assistive AI features that can potentially enhance virtual consultations. These insights can inform the co-design of evidence-based virtual care platforms, policies and supportive AI tools to sustain remote chronic care delivery. Full article
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23 pages, 1934 KB  
Article
INTU-AI: Digitalization of Police Interrogation Supported by Artificial Intelligence
by José Pinto Garcia, Carlos Grilo, Patrício Domingues and Rolando Miragaia
Appl. Sci. 2025, 15(19), 10781; https://doi.org/10.3390/app151910781 - 7 Oct 2025
Cited by 1 | Viewed by 4351
Abstract
Traditional police interrogation processes remain largely time-consuming and reliant on substantial human effort for both analysis and documentation. Intuition Artificial Intelligence (INTU-AI) is a Windows application designed to digitalize the administrative workflow associated with police interrogations, while enhancing procedural efficiency through the integration [...] Read more.
Traditional police interrogation processes remain largely time-consuming and reliant on substantial human effort for both analysis and documentation. Intuition Artificial Intelligence (INTU-AI) is a Windows application designed to digitalize the administrative workflow associated with police interrogations, while enhancing procedural efficiency through the integration of AI-driven emotion recognition models. The system employs a multimodal approach that captures and analyzes emotional states using three primary vectors: Facial Expression Recognition (FER), Speech Emotion Recognition (SER), and Text-based Emotion Analysis (TEA). This triangulated methodology aims to identify emotional inconsistencies and detect potential suppression or concealment of affective responses by interviewees. INTU-AI serves as a decision-support tool rather than a replacement for human judgment. By automating bureaucratic tasks, it allows investigators to focus on critical aspects of the interrogation process. The system was validated in practical training sessions with inspectors and with a 12-question questionnaire. The results indicate a strong acceptance of the system in terms of its usability, existing functionalities, practical utility of the program, user experience, and open-ended qualitative responses. Full article
(This article belongs to the Special Issue Digital Transformation in Information Systems)
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18 pages, 892 KB  
Article
Developing a Psychological Research Methodology for Evaluating AI-Powered Plush Robots in Education and Rehabilitation
by Anete Hofmane, Inese Tīģere, Airisa Šteinberga, Dina Bethere, Santa Meļķe, Undīne Gavriļenko, Aleksandrs Okss, Aleksejs Kataševs and Aleksandrs Vališevskis
Behav. Sci. 2025, 15(10), 1310; https://doi.org/10.3390/bs15101310 - 25 Sep 2025
Cited by 1 | Viewed by 1483
Abstract
The integration of AI-powered plush robots in educational and therapeutic settings for children with Autism Spectrum Disorders (ASD) necessitates a robust interdisciplinary methodology to evaluate usability, psychological impact, and therapeutic efficacy. This study proposes and applies a four-phase research framework designed to guide [...] Read more.
The integration of AI-powered plush robots in educational and therapeutic settings for children with Autism Spectrum Disorders (ASD) necessitates a robust interdisciplinary methodology to evaluate usability, psychological impact, and therapeutic efficacy. This study proposes and applies a four-phase research framework designed to guide the development and assessment of AI-powered plush robots for social rehabilitation and education. Phase 1 involved semi-structured interviews with 13 ASD specialists to explore robot applications. Phase 2 tested initial usability with typically developing children (N = 10–15) through structured sessions. Phase 3 involved structured interaction sessions with children diagnosed with ASD (N = 6–8) to observe the robot’s potential for rehabilitation, observed by specialists and recorded on video. Finally, Phase 4 synthesized data via multidisciplinary triangulation. Results highlighted the importance of iterative, stakeholder-informed design, with experts emphasizing visual properties (color, texture), psychosocial aspects, and adjustable functions. The study identified key technical and psychological evaluation criteria, including engagement, emotional safety, and developmental alignment with ASD intervention models. Findings underscore the value of qualitative methodologies and phased testing in developing child-centered robotic tools. The research establishes a robust methodological framework and provides preliminary evidence for the potential of AI-powered plush robots to support personalized, ethically grounded interventions for children with ASD, though their therapeutic efficacy requires further longitudinal validation. This methodology bridges engineering innovation with psychological rigor, offering a template for future assistive technology research by prioritizing a rigorous, stakeholder-centered design process. Full article
(This article belongs to the Section Psychiatric, Emotional and Behavioral Disorders)
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24 pages, 1861 KB  
Review
The Extended Education 4.0: Lifelong Learning in Times of Artificial Intelligence
by Jefferson Arias, José Isaias Salas, Andrés Chiappe and Fabiola Sáez Delgado
Appl. Sci. 2025, 15(17), 9352; https://doi.org/10.3390/app15179352 - 26 Aug 2025
Cited by 5 | Viewed by 4494
Abstract
Lifelong learning has become a central axis in the debate on education and innovation, especially in contexts where technological transformations and the integration of artificial intelligence are reshaping the ways individuals acquire, update, and apply knowledge. Despite the growing relevance of this field, [...] Read more.
Lifelong learning has become a central axis in the debate on education and innovation, especially in contexts where technological transformations and the integration of artificial intelligence are reshaping the ways individuals acquire, update, and apply knowledge. Despite the growing relevance of this field, research on lifelong learning remains dispersed across different perspectives, highlighting conceptual diversity and methodological fragmentation. This article presents a systematic review aimed at identifying how lifelong learning has been studied in relation to artificial intelligence, focusing on definitions, benefits, and limitations discussed in the literature. The review followed a rigorous methodological process, including a probabilistic sampling strategy, systematic screening and eligibility assessment, and the application of both qualitative and quantitative analyses supported by triangulation to ensure reliability. The findings indicate that research on lifelong learning in relation to artificial intelligence remains fragmented. While many studies emphasize conceptual definitions and highlight potential benefits, relatively few examine limitations, challenges, or empirical evidence of impact. By systematically synthesizing and analyzing the available literature, this review contributes to a more integrated understanding of how AI is shaping lifelong learning, offering both theoretical insights and practical implications for educational practice and policy. Full article
(This article belongs to the Special Issue Applications of Smart Learning in Education)
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17 pages, 273 KB  
Article
The Effect of Artificial Intelligence-Supported Sustainable Geography Education on the Preparation Process for the IGEO Olympiad
by Leyla Donmez Bayrakci
Sustainability 2025, 17(16), 7450; https://doi.org/10.3390/su17167450 - 18 Aug 2025
Cited by 1 | Viewed by 3548
Abstract
This research aims to examine the effect of artificial intelligence (AI)-supported sustainable geography education on the preparation process for the International Geography Olympiad (IGEO). Research was designed according to the simultaneous triangulation design, which is one of the mixed-methods designs. The research is [...] Read more.
This research aims to examine the effect of artificial intelligence (AI)-supported sustainable geography education on the preparation process for the International Geography Olympiad (IGEO). Research was designed according to the simultaneous triangulation design, which is one of the mixed-methods designs. The research is a quasi-experimental model in terms of revealing the effects of independent variables (IGEO) on dependent variables (artificial). In this study, a quasi-experimental design with a pre-test–post-test control group was used. In this mixed-method study, quantitative data were obtained from questionnaires and achievement tests, while qualitative data were obtained from semi-structured interviews with students and teachers. The quantitative data collection tools used in the study were a mapping literacy achievement test and a problem-solving skills perception scale. The data were obtained from students across various class sections of the same school. Qualitative data were collected through semi-structured individual interview forms, observation forms, participant diaries, and focus group interview forms. Hierarchical regression analysis and ANOVA were used to analyze the statistical data, and the inductive analysis technique was used to analyze the qualitative data. The findings show that AI-supported sustainable geography education improves spatial thinking skills, individualized learning, and learning motivation. In the IGEO exam, students answered the field questions. Full article
23 pages, 781 KB  
Review
Operational Roles of Artificial Intelligence in Energy Security: A Triangulated Review of Abstracts (2021–2025)
by Małgorzata Gawlik-Kobylińska
Energies 2025, 18(16), 4275; https://doi.org/10.3390/en18164275 - 11 Aug 2025
Cited by 4 | Viewed by 3247
Abstract
The operational roles of artificial intelligence in energy security remain inconsistently defined across the scientific literature. To address this gap, the present review examines 165 peer-reviewed abstracts published between 2021 and 2025 using a triangulated methodology that combines trigram frequency analysis, manual qualitative [...] Read more.
The operational roles of artificial intelligence in energy security remain inconsistently defined across the scientific literature. To address this gap, the present review examines 165 peer-reviewed abstracts published between 2021 and 2025 using a triangulated methodology that combines trigram frequency analysis, manual qualitative coding, and semantic clustering with sentence embeddings. Eight core roles were identified: forecasting and prediction, optimisation of energy systems, renewable energy integration, monitoring and anomaly detection, grid management and stability, energy market operations/trading, cybersecurity, and infrastructure and resource planning. According to the results, the most frequently identified roles, based on the average distribution across all three methods, are forecasting and prediction, optimisation of energy systems, and energy market operations/trading. Roles such as cybersecurity and infrastructure and resource planning appear less frequently and are primarily detected through manual interpretation and semantic clustering. Trigram analysis alone failed to capture these functions due to terminological ambiguity or diffuse expression. However, correlation coefficients indicate high concordance between manual and semantic methods (Spearman’s ρ = 0.91), confirming the robustness of the classification. A structured typology of AI roles supports the development of more coherent analytical frameworks in energy research. Future research incorporating full texts, policy taxonomies, and real-world use cases may help integrate AI more effectively into energy security planning and decision support environments. Full article
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24 pages, 1544 KB  
Article
Artificial Intelligence in Higher Education: Bridging or Widening the Gap for Diverse Student Populations?
by Dorit Hadar Shoval
Educ. Sci. 2025, 15(5), 637; https://doi.org/10.3390/educsci15050637 - 21 May 2025
Cited by 28 | Viewed by 11158
Abstract
This study addresses a critical gap in understanding the differential effects of AI-based tools in higher education on diverse student populations, focusing on first-generation and minority students. Conducted as a case study in an introductory psychology course at a peripheral college, this research [...] Read more.
This study addresses a critical gap in understanding the differential effects of AI-based tools in higher education on diverse student populations, focusing on first-generation and minority students. Conducted as a case study in an introductory psychology course at a peripheral college, this research employed a mixed-methods approach, combining surveys (n = 110), in-depth semi-structured interviews (n = 20 selected to reflect class diversity), and the lecturer’s reflective journal. Data were analyzed using descriptive and inferential statistics (t-tests, Chi-square) and thematic analysis, with triangulation across data sources to examine how AI-based simulations influenced learning experiences and outcomes. The findings reveal that while AI enhanced content understanding and engagement across groups, it also highlighted and potentially widened educational gaps through an emerging “AI literacy divide.” This divide manifested in varying AI engagement patterns and differences in applying AI knowledge beyond the course, which was significantly more pronounced among majority and non-first-generation students compared to minority and first-generation peers. Qualitative data linked these disparities to prior technological exposure, cultural background, and academic self-efficacy. This study proposes an integrative framework highlighting AI literacy, AI engagement, and AI-enhanced cognitive flexibility as mediators between cultural/technological capital and AI adoption. The conclusions underscore the need for inclusive pedagogical strategies and institutional support to foster equitable AI adoption. Full article
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