Sustainable Value Creation and Service Quality Management

Dear Colleagues,

Considering that the productivity and efficiency in industry have resulted in the development of infrastructures, our social interests have shifted to sustainability, which respects environmental issues; digital transformation; human well-being; and the equality of human life.

Our society needs to advance digital transformation (DX) and create new value by making full use of ICT to connect people, things, organizations, and regions. DX makes it possible for the manufacturing industry to develop new services using data collected from the Internet of Things (IoT) and to collaborate with different industries using automation technology. In addition, DX supports sharing services and promotes the transition from a society where people own things to a society where people use things only when needed. In this way, DX can transform systems that were partially optimized within a specific field or organization into one that is optimal for the whole society.

To realize this envisioned life, this Special Issue solicits advanced research papers and empirical papers that create social value and realize high-quality services. By publishing accepted papers, this Special Issue promotes the sharing of wisdom and contributes to the realization of a society that creates sustainable value.

In this Special Issue, original research articles and reviews are welcome. Research areas may include (but not limited to) the following:

• Innovation for sustainability;
• Innovative design for sustainability;
• Knowledge management for sustainability;
• Value creation for sustainability;
• Digital transformation (DX);
• Service quality;
• Quality management;
• Organization management for sustainability;
• Knowledge for SDGs;
• Knowledge for well-being;
• Knowledge for social system design.

We look forward to receiving your contributions.

Prof. Dr. Yoshiki Shimomura
Dr. Shigeru Hosono
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

• knowledge management
• value creation
• digital transformation (DX)
• service quality
• organization management for sustainability
• knowledge for SDGs
• well-being and social system design