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Healthcare
Special Issues
Patient-Reported Measures: 2nd Edition
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Patient-Reported Measures: 2nd Edition

A special issue of Healthcare (ISSN 2227-9032).

Deadline for manuscript submissions: 31 July 2026 | Viewed by 852

Special Issue Editor

Dr. Phyllis Lau

E-Mail Website
Guest Editor
1. Melbourne Dental School, University of Melbourne, Carlton, VIC 3053, Australia
2. School of Medicine, Western Sydney University, Campbelltown, NSW 2560, Australia
3. Department of General Practice, University of Melbourne, Melbourne, VIC 3010, Australia
Interests: health service delivery; primary health care; Indigenous health; integrated oral health care; quality care; cultural sensitivity; diabetes; chronic disease
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Patient-reported measures (PRMs) of outcomes and experienceS are an important aspect of providing high-quality primary healthcare (PHC). PRMs provide insight to healthcare professionals, practices, and primary health networks about patient experiences, needs, and expectations, as well as areas of importance to patients, in addition to highlighting areas of achievement and gaps. 

This Special Issue of Healthcare seeks commentaries, original research, short reports, and reviews on the development, function, validation, and evaluation of PRMs in the context of healthcare. The aim is to inform health policies, strategies, and systems to empower the voice of patients.

Dr. Phyllis Lau
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 250 words) can be sent to the Editorial Office for assessment.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Healthcare is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2700 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • patient-reported measures
  • patient-reported experience measures (PREMs)
  • patient-reported outcome measures (PROMs)
  • consumer self-reporting tools/instruments
  • patient satisfaction
  • patient perception

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Published Papers (1 paper)

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Research

16 pages, 417 KB  
Article
How Different Medical Practices Are Associated with Types of Patient Complaints in Russian Clinics
by Irina Evgenievna Kalabikhina, Anton Vasilyevich Kolotusha and Vadim Sergeevich Moshkin
Healthcare 2026, 14(8), 1027; https://doi.org/10.3390/healthcare14081027 - 13 Apr 2026
Cited by 1 | Viewed by 518
Abstract
Background/Objectives: Patient-Reported Experience Measures (PREMs) help us understand how patients perceive healthcare quality. Yet most studies look at complaints in isolation, without tying them to the structural features of medical practice. This study asks whether the nature of clinical work—shaped by diagnostic pathways, [...] Read more.
Background/Objectives: Patient-Reported Experience Measures (PREMs) help us understand how patients perceive healthcare quality. Yet most studies look at complaints in isolation, without tying them to the structural features of medical practice. This study asks whether the nature of clinical work—shaped by diagnostic pathways, interaction patterns, and professional focus—predicts what patients complain about. Methods: We analyzed 18,492 negative reviews from infodoctor.ru, collected between 2012 and 2023 across 16 Russian cities with populations over one million. We used a mix of methods: machine learning (logistic regression) to classify complaints as medical (M-type) or organizational (O-type), statistical tests (chi-square, proportion analysis), and expert validation by nine independent specialists. We also built a novel multidimensional classification of medical practices based on three criteria: diagnostic pathway length, frequency and duration of patient interaction, and whether the work is mainly technical or communicative. Results: Technical specialties received far more medical complaints than communicative ones (39.8% vs. 29.3%, p < 0.001), while communicative specialties received more organizational complaints (45.7% vs. 35.0%, p < 0.001). Specialties that manage chronic conditions over the long term had the highest share of organizational complaints (41.6%). At the city level, the share of communicative specialists correlated negatively with complaints per capita (r = −0.541, p = 0.0306). We found no meaningful gender differences in complaint patterns. Conclusions: The type of medical practice systematically shapes what patients complain about. Technical specialties draw criticism on clinical quality; communicative specialties draw criticism on how care is organized. Long-term care faces challenges rooted more in administrative friction than in clinical competence. These findings show that PREMs, when analyzed through a practice-based lens, can support targeted quality improvement—moving from simply tracking complaints to acting on them in specialty-specific ways. Full article
(This article belongs to the Special Issue Patient-Reported Measures: 2nd Edition)
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