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Journal: Engineering ProceedingsVolume: 74Number: 47
Article: Turning Crises into Business Opportunities: An Exploratory Investigation of Customers’ Pain Points in the Automobile Maintenance Industry Based on a Computer Database
- Authors:
- Shu-Chin Huang1,
- Yen-Wen Chen1 and
- Hi-Ta Hsieh2
- et al.
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