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Gamification of Enterprise Systems

1
Department of Business and Information Technology, Missouri University of Science and Technology, Rolla, MO 65409, USA
2
Department of Accounting, Finance, and Economics, University of Nebraska at Kearney, Kearney, NE 68849, USA
3
Department of Business and Information Technology, Missouri University of Science and Technology, Rolla, MO 65409, USA
4
Department of Information Technology, Missouri University of Science and Technology, Rolla, MO 65409, USA
*
Author to whom correspondence should be addressed.
Systems 2019, 7(1), 13; https://doi.org/10.3390/systems7010013
Received: 21 November 2018 / Revised: 10 February 2019 / Accepted: 18 February 2019 / Published: 27 February 2019
(This article belongs to the Special Issue Enterprise Systems & Gamification)
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PDF [405 KB, uploaded 28 February 2019]

Abstract

Enterprise systems have become an integral part of an organization’s operations. However, they also pose many challenges to organizations from the perspective of implementation, user training, as well as use and acceptance. Without effective usage, enterprise systems may not be able to provide the strategic or competitive advantages that organizations desire. Therefore, organizations may consider gamification to enhance training, acceptance, and usage. We discuss the various ways in which enterprise system challenges can be addressed through the lens of gamification and present a framework for gamification of enterprise systems. The framework is comprised of basic principles and key design elements of gamification, as well as their application to enterprise systems. The specific principles of gamification include Challenge, Interactivity, Goal Orientation, Social Connectivity, Competition, Achievement, Reinforcement, and Fun Orientation. Design elements, such as points, levels, badges, leaderboards, progress bars, quests, and avatars, represent the application of these gamification principles, which can foster engagement with enterprise systems. The framework was validated by a group of experts. We also provide practical and theoretical implications, as well as suggestions for future research. View Full-Text
Keywords: gamification; design elements; enterprise system; challenge; interactivity; goal orientation; social connectivity; competition; achievement; reinforcement; fun orientation gamification; design elements; enterprise system; challenge; interactivity; goal orientation; social connectivity; competition; achievement; reinforcement; fun orientation
This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).
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Nah, F.-H.; Eschenbrenner, B.; Claybaugh, C.C.; Koob, P.B. Gamification of Enterprise Systems. Systems 2019, 7, 13.

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