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Journal: Behav. Sci., 2024
Volume: 14
Number: 1182
Article:
The More Realism, the Better? How Does the Realism of AI Customer Service Agents Influence Customer Satisfaction and Repeat Purchase Intention in Service Recovery
Authors:
by
Yuting Hu, Ya Xiao, Yi Hua, Yi Fan and Feng Li
Link:
https://www.mdpi.com/2076-328X/14/12/1182
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