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Journal: Behavioral SciencesVolume: 14Number: 1182
Article: The More Realism, the Better? How Does the Realism of AI Customer Service Agents Influence Customer Satisfaction and Repeat Purchase Intention in Service Recovery
  • Authors:
  • Yuting Hu1,
  • Ya Xiao1 and
  • Yi Hua2
  • et al.
Link: https://www.mdpi.com/2076-328X/14/12/1182

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