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Journal: Sustainability, 2019
Volume: 11
Number: 4930
Article:
Service Quality and Customer Loyalty in a Post-Crisis Context. Prediction-Oriented Modeling to Enhance the Particular Importance of a Social and Sustainable Approach
Authors:
by
Diego Monferrer, José Ramón Segarra, Marta Estrada and Miguel Ángel Moliner
Link:
https://www.mdpi.com/2071-1050/11/18/4930
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