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Circular Economy as a Glocal Business Activity: Mobile Phone Repair in the Netherlands, Poland and China

1
School of Business and Economics, United Nations University-MERIT/Maastricht University, 6211AX Maastricht, The Netherlands
2
School of Environment and Architecture, University of Shanghai for Science and Technology, Shanghai 200093, China
3
Department of Management in Network Society, Koźmiński University, 03-301 Warsaw, Poland
*
Author to whom correspondence should be addressed.
Energies 2019, 12(3), 498; https://doi.org/10.3390/en12030498
Received: 24 December 2018 / Revised: 23 January 2019 / Accepted: 27 January 2019 / Published: 5 February 2019
Repair of mobile phones fits with the vision of a circular economy in an urban context and with the Sustainable Development Goal 11 Sustainable Cities and Communities. Drawing on the literature about firm level competitiveness and closed-loop design through repair, remanufacturing or recycling, we analyze the business ecosystem of independent mobile phone repair shops in the Netherlands, Poland and China as a glocal business activity. The analysis is based on primary data collection through a questionnaire to independent repair shops in the Netherlands (n = 130), Poland (n = 443) and China (n = 175) with response rates of 13%, 12%, 40%, respectively; and 17 interviews in the Netherlands, 40 in Poland, and 70 in China. Findings indicate that to maintain a strong position in the local market and to sustain the trust of customers, independent mobile phone repair shops offer a range of customized services based on direct contact with customers. In China, the increasing prices of spare parts and falling prices of mobile phones constitute the most important challenges, whereas in the Netherlands and Poland, the most important challenges are the competitive pressures from informal repair activities, and new repair shops. Our research also revealed that repairability strongly depends on the global manufacturers’ circularity choices. View Full-Text
Keywords: circular economy; business ecosystem; glocality; mobile phone repair; the Netherlands; China; Poland circular economy; business ecosystem; glocality; mobile phone repair; the Netherlands; China; Poland
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Türkeli, S.; Huang, B.; Stasik, A.; Kemp, R. Circular Economy as a Glocal Business Activity: Mobile Phone Repair in the Netherlands, Poland and China. Energies 2019, 12, 498.

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