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21 pages, 3203 KiB  
Article
Spatiotemporal Patterns of Tourist Flow in Beijing and Their Influencing Factors: An Investigation Using Digital Footprint
by Xiaoyuan Zhang, Jinlian Shi, Qijun Yang, Xinru Chen, Xiankai Huang, Lei Kong and Dandan Gu
Sustainability 2025, 17(15), 6933; https://doi.org/10.3390/su17156933 - 30 Jul 2025
Viewed by 299
Abstract
Amid ongoing societal development, tourists’ travel behavior patterns have been undergoing substantial transformations, and understanding their evolution has emerged as a key area of scholarly interest. Taking Beijing as a case study, this research aims to uncover the spatiotemporal evolution patterns of tourist [...] Read more.
Amid ongoing societal development, tourists’ travel behavior patterns have been undergoing substantial transformations, and understanding their evolution has emerged as a key area of scholarly interest. Taking Beijing as a case study, this research aims to uncover the spatiotemporal evolution patterns of tourist flows and their underlying driving mechanisms. Based on digital footprint relational data, a dual-perspective analytical framework—“tourist perception–tourist flow network”—is constructed. By integrating the center-of-gravity model, social network analysis, and regression models, the study systematically examines the dynamic spatial structure of tourist flows in Beijing from 2012 to 2024. The findings reveal that in the post-pandemic period, Beijing tourists place greater emphasis on the cultural connotation and experiential aspects of destinations. The gravitational center of tourist flows remains relatively stable, with core historical and cultural blocks retaining strong appeal, though a slight shift has occurred due to policy influences and emerging attractions. The evolution of the spatial network structure reveals that tourism flows have become more dispersed, while the influence of core scenic spots continues to intensify. Government policy orientation, tourism information retrieval, and the agglomeration of tourism resources significantly promote the structure of tourist flows, whereas the general level of tourism resources exerts no notable influence. These findings offer theoretical insights and practical guidance for the sustainable development and regional coordination of tourism in Beijing, and provide a valuable reference for the spatial restructuring of urban tourism in the post-COVID-19 era. Full article
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15 pages, 749 KiB  
Article
Tourism Gentrification and the Resignification of Cultural Heritage in Postmodern Urban Spaces in Latin America
by Javier Benedí-Artigas, Victoria Sanagustín-Fons and J. Antonio Moseñe-Fierro
Societies 2025, 15(7), 184; https://doi.org/10.3390/soc15070184 - 1 Jul 2025
Viewed by 1577
Abstract
This article presents a social and historical analysis of Barranco district in Lima, Peru, examining its evolution as a postmodern tourism destination. Through documentary analysis of historical records, guidebooks, press articles, and novels, we investigate the significant social milestones along history with cultural, [...] Read more.
This article presents a social and historical analysis of Barranco district in Lima, Peru, examining its evolution as a postmodern tourism destination. Through documentary analysis of historical records, guidebooks, press articles, and novels, we investigate the significant social milestones along history with cultural, and economic impacts on tourism development in Barranco. The research employs a methodology to identify key elements that have shaped Barranco’s trajectory from a fishing settlement to a bohemian district in a lively city and finally to its status as a “hipster” neighbourhood. Drawing on postmodern tourism theory and Hawley’s socioeconomic development theory, we argue that Barranco represents a distinctive case of how cultural capital transforms and resignifies tourism spaces through complex identity processes. Findings reveal that Barranco’s development follows three clear phases: rural settlement (until the 19th century), seaside resort (mid-19th century to 1940s–60s), and urban district with postmodern tourism appeal (1990s onward). The study concludes that while Barranco’s bohemian and artistic identity has become a distinctive tourism asset, the district faces gentrification challenges that threat its sociocultural diversity and authenticity. This research contributes to understanding how postmodern tourism influences territorial identity transformation and illuminates the social, historical, and economic forces that shape distinctive urban tourism destinations. Full article
(This article belongs to the Special Issue Embodiment and Engagement of Tourism with Social Sustainability)
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19 pages, 546 KiB  
Article
Antecedents and Consequences of Flow Experience in Virtual Reality Tourism: A Path Analysis of Visit Intention
by Lei Zhou, Huaqing Zhou, Xiaotang Cui and Jing Zhao
Information 2025, 16(6), 484; https://doi.org/10.3390/info16060484 - 11 Jun 2025
Viewed by 614
Abstract
This study examines the psychological mechanisms underlying virtual reality (VR) tourism experiences through an integrated theoretical framework centered on flow experience and visit destination intention. Drawing upon flow theory, the research investigates how interactivity, perceived vividness, and telepresence influence flow experience and subsequently [...] Read more.
This study examines the psychological mechanisms underlying virtual reality (VR) tourism experiences through an integrated theoretical framework centered on flow experience and visit destination intention. Drawing upon flow theory, the research investigates how interactivity, perceived vividness, and telepresence influence flow experience and subsequently affect hedonic motivation and perceived visual appeal in VR tourism contexts. Using partial least squares structural equation modeling (PLS-SEM) analysis of data collected from 255 VR tourism users across major Chinese metropolitan centers, the study reveals that perceived vividness and telepresence significantly impact flow experience, while interactivity shows no significant effect. Flow experience demonstrates significant positive relationships with hedonic motivation and perceived visual appeal. Furthermore, hedonic motivation and perceived visual appeal significantly positively affect visit destination intention. The findings advance the theoretical understanding of VR tourism by illuminating the psychological pathways through which technological characteristics influence behavioral intentions. These results offer practical implications for destination marketers and VR tourism developers in designing more effective virtual experiences that enhance destination visit intentions. Full article
(This article belongs to the Special Issue Extended Reality and Its Applications)
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24 pages, 345 KiB  
Article
Sustainable Tourism: Factors Influencing Arab Tourists’ Intention to Revisit Turkish Destinations
by Abdulfattah Yaghi, Husam Aldean Yaghi and Murat Bayrak
Sustainability 2025, 17(11), 5194; https://doi.org/10.3390/su17115194 - 5 Jun 2025
Cited by 1 | Viewed by 1145
Abstract
This study explores the factors influencing Arab tourists’ intention to revisit Turkish destinations, contributing to the theoretical discourse on tourist behavior, destination loyalty, and sustainable tourism development. Over the past decade, Türkiye (Turkey) has experienced a steady increase in tourists, with Arab visitors [...] Read more.
This study explores the factors influencing Arab tourists’ intention to revisit Turkish destinations, contributing to the theoretical discourse on tourist behavior, destination loyalty, and sustainable tourism development. Over the past decade, Türkiye (Turkey) has experienced a steady increase in tourists, with Arab visitors forming a significant segment. This growing market segment presents unique opportunities and challenges that remain understudied in academic literature. Despite their prominence, limited research exists on Arab tourists’ behavior, needs, and experiences in Türkiye. This study employs a mixed-method approach, combining surveys and interviews conducted between July and December 2024. Data from 713 surveys and 14 interviews were analyzed, revealing that 72% of Arab tourists were satisfied with their current visit, 49% with previous visits, 57% indicated a strong intention to revisit, and 81% recommended Turkish destinations to others. The study identifies seven key dimensions of revisit intention through Exploratory Factor Analysis that collectively explain 79.841% of the variance in revisit intention. The regression analysis demonstrates how different factors contribute to revisit decisions, with overall satisfaction (β = 0.622), loyalty (β = 0.521), financial status (β = 0.507), behavior of staff and locals (β = 0.484), cultural and social appeal (β = 0.478), overall experiences (β = 0.329), educational level (β = 0.333), accessibility and convenience (β = 0.288), service quality (β = 0.216), and length of stay (β = 0.128) emerging as significant predictors. These findings underscore the complexity of the decision-making process, suggesting that no single theory can fully explain tourists’ behavior and the sustainability of their visits. The study recommends further exploration of the proposed model and investments in tourism staff training, particularly in foreign languages, to enhance service quality and encourage repeat visits. Addressing issues such as unprofessional behavior and language barriers can improve overall satisfaction and loyalty, increasing the likelihood of Arab tourists revisiting Türkiye. This research highlights the importance of sustainable tourism practices in fostering long-term economic and social benefits for Turkish destinations. Full article
28 pages, 1403 KiB  
Article
Sustainable Tourism and Its Environmental and Economic Impacts: Fresh Evidence from Major Tourism Hubs
by Siyang Wang and Onanong Cheablam
Sustainability 2025, 17(11), 5058; https://doi.org/10.3390/su17115058 - 30 May 2025
Cited by 1 | Viewed by 1296
Abstract
This study probes the complex interplay between tourism development (TDI), economic growth (GDP), and environmental sustainability, focusing on the ten most influential tourism nations: China, France, Italy, the United Kingdom, Mexico, Germany, Turkey, Spain, the United States, and Russia, covering the time from [...] Read more.
This study probes the complex interplay between tourism development (TDI), economic growth (GDP), and environmental sustainability, focusing on the ten most influential tourism nations: China, France, Italy, the United Kingdom, Mexico, Germany, Turkey, Spain, the United States, and Russia, covering the time from 1994 to 2023. This study uses feasible generalized least squares (FGLS) and Two-Stage Least Squares (2SLS) together with Driscoll–Kraay (DK) and panel quantile regression (PaQR) to examine the environmental as well as economic effects of TDI combined with trade openness (TOPE), foreign direct investment (FDI), energy prices (EPS), and population density (POPD). All models show that tourism development, indicated by TDI, and economic growth increase carbon emissions, demonstrating these variables’ adverse environmental impact. Energy prices, trade openness, and foreign direct investment lead to decreased emissions because these factors help promote energy-efficient clean technology. Furthermore, GDP growth positively influences TDI, while excessive carbon emissions negatively impact the appeal of tourism. The results indicate the need for sustainable tourism policies and investment in clean energy and green infrastructure, aligned with SDG 9, to foster innovation in energy-efficient practices and infrastructure. The research also supports SDG 13 by advocating climate-resilient tourism models and policies that decouple economic growth from environmental degradation. By adopting various advanced econometric approaches, this study provides strong evidence on the relationship between tourism, the macroeconomy, and environmental results. It offers fresh insights on how to achieve the growth of tourism and climate protection at the world’s top tourist destinations. Full article
(This article belongs to the Section Tourism, Culture, and Heritage)
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28 pages, 428 KiB  
Article
From Local Product to Destination Identity: Leveraging Cave-Aged Cheese for Sustainable Rural Tourism Development
by Aleksandra Vujko, Martina Arsić and Radmila Bojović
Agriculture 2025, 15(11), 1137; https://doi.org/10.3390/agriculture15111137 - 24 May 2025
Cited by 3 | Viewed by 690
Abstract
This study investigates how local gastronomic products with strong cultural and heritage value can contribute to destination identity and sustainable rural tourism development. Focusing on cave-aged cheeses, it emphasizes the case of Roquefort-sur-Soulzon (France), where traditional cheese-making and natural cave-aging have been successfully [...] Read more.
This study investigates how local gastronomic products with strong cultural and heritage value can contribute to destination identity and sustainable rural tourism development. Focusing on cave-aged cheeses, it emphasizes the case of Roquefort-sur-Soulzon (France), where traditional cheese-making and natural cave-aging have been successfully integrated into tourism experiences that reflect terroir, authenticity, and rural heritage. To explore tourist motivations, a survey of 416 visitors was conducted. Factor analysis and Structural Equation Modeling (SEM) were used to identify the main drivers behind cheese-related tourism. The analysis revealed three key motivational factors: Traditional Gastronomy, linked to interest in regional food practices; Cheese Experience, emphasizing the unique appeal of Roquefort cheese; and Heritage Tourism, reflecting a desire to connect with rural identity and sustainable traditions. These results support the hypothesis that culturally significant local food products can serve as central elements in shaping place identity and attracting visitors through immersive, heritage-based experiences. The study concludes that food heritage can be a powerful tool for rural development, offering economic, cultural, and experiential value. It also identifies similar opportunities in Serbian regions such as Pirot and Sokobanja, where traditional kačkavalj cheese and natural cave environments present strong potential for tourism growth rooted in local identity. Full article
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21 pages, 2705 KiB  
Article
Innovation and Competitiveness in the Territorial Brand of the Algarve: A Comparative Analysis of Its Social Media Communication and Web Content
by Francisco J. Cristòfol, Diego Berraquero-Rodríguez, Gorka Zamarreño-Aramendia and Paulo Falcão Alves
Tour. Hosp. 2025, 6(2), 88; https://doi.org/10.3390/tourhosp6020088 - 17 May 2025
Viewed by 530
Abstract
In an increasingly competitive global tourism context, territorial branding plays a key role in enhancing the visibility, identity, and resilience of regions. This study focuses on the Algarve, a region in southern Portugal, and investigates how innovation and competitiveness are reflected in its [...] Read more.
In an increasingly competitive global tourism context, territorial branding plays a key role in enhancing the visibility, identity, and resilience of regions. This study focuses on the Algarve, a region in southern Portugal, and investigates how innovation and competitiveness are reflected in its digital communication strategy. Using a mixed-methods approach, this research combines the quantitative analysis of 689 social media posts published in 2024 on Facebook, Instagram, and YouTube with the qualitative content analysis of 38 documents and the official website of Algarve. The findings reveal a coherent and visually appealing brand narrative centred on the coastal identity of the Algarve, complemented by content related to nature, gastronomy, and cultural heritage. Instagram stands out as the most engaging platform, particularly when posts adopt a participatory tone, emotional storytelling, and references to specific locations. However, only 6.4% of the content surpassed the 1% engagement threshold, suggesting limited audience connection. The website presents a broader thematic range but under-represents intangible heritage and local products.The Algarve brand successfully projects an aspirational image based on landscape and leisure but would benefit from greater content diversification, enhanced stakeholder integration, and expanded narrative strategies to strengthen digital engagement and destination competitiveness. Full article
(This article belongs to the Special Issue Innovations as a Factor of Competitiveness in Tourism, 2nd Edition)
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20 pages, 953 KiB  
Article
Risk and Resilience in Tourism: How Political Instability and Social Conditions Influence Destination Choices
by Panagiotis Grigoriadis, Asimenia Salepaki, Ioannis Angelou and Dimitris Kourkouridis
Tour. Hosp. 2025, 6(2), 83; https://doi.org/10.3390/tourhosp6020083 - 14 May 2025
Cited by 1 | Viewed by 1516
Abstract
In an era of increasing global uncertainty, tourism destinations face significant challenges due to political instability and social unrest, which shape travelers’ perceptions and decision making. This study examines the relationship between perceived risk, resilience, and destination choice, focusing on the extent to [...] Read more.
In an era of increasing global uncertainty, tourism destinations face significant challenges due to political instability and social unrest, which shape travelers’ perceptions and decision making. This study examines the relationship between perceived risk, resilience, and destination choice, focusing on the extent to which political and social conditions influence travel intentions. Using the social amplification of risk framework (SARF) and a quantitative survey, this research identifies key determinants of tourism resilience and risk perception management. Our findings indicate that political instability, safety concerns, and negative media coverage deter travelers, while effective crisis communication, strong governance, and high-quality public services can enhance a destination’s appeal. Based on these findings, the study recommends that destination marketers and tourism policymakers invest in targeted safety communication, service quality improvements, and strategies that address the specific concerns of more risk-sensitive demographics, such as women. The study offers strategic insights for destination marketers, tourism policymakers, and hospitality stakeholders on how to mitigate perceived risks and foster resilience in tourism-dependent economies. Future research could explore cross-cultural traveler behavior and incorporate perspectives from tourism professionals to further inform resilience strategies. By addressing these challenges, destinations can develop sustainable strategies to navigate crises and maintain competitiveness in an unpredictable global landscape. Full article
(This article belongs to the Special Issue Rethinking Destination Planning Through Sustainable Local Development)
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29 pages, 1067 KiB  
Article
Destination Buzzers: Netnographying Digital Nomads
by Ioulia Poulaki, Eirini Vlassi, Eleni Mavragani, Eleftheria Chatzimichali and Andreas Papatheodorou
Tour. Hosp. 2025, 6(2), 81; https://doi.org/10.3390/tourhosp6020081 - 13 May 2025
Viewed by 1986
Abstract
A new way of life and work—digital nomadism—is increasingly appealing to a growing global workforce, while many destinations are beginning to view this form of tourism not only as an economic opportunity but also as a strategic tool for mitigating seasonality and promoting [...] Read more.
A new way of life and work—digital nomadism—is increasingly appealing to a growing global workforce, while many destinations are beginning to view this form of tourism not only as an economic opportunity but also as a strategic tool for mitigating seasonality and promoting sustainable destination development. This paper aims to identify the key criteria that digital nomads consider when selecting a temporary residence base, contributing to the growing body of research on digital nomadism by analysing the relative impact of various factors influencing destination choice. The originality of this study lies in its mixed-method approach, which combines secondary and primary data through a netnographic analysis of online communities and semi-structured interviews with digital nomads. Findings from the secondary data highlight the cost of living, internet quality, and lifestyle offerings of a destination as the most influential factors in nomadic decision-making. Additionally, primary data further illustrate the hierarchy of digital nomads’ needs and preferences, which are classified and prioritised based on Maslow’s hierarchy of needs. These insights carry significant implications for destination managers and tourism stakeholders. Understanding and responding to the evolving expectations of digital nomads can help destinations not only attract this emerging market segment but also design policies and infrastructure that align with principles of sustainable tourism. Full article
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18 pages, 1470 KiB  
Article
From Iceland to the Canary Islands: Understanding the Appeal of Mass Tourism in the Age of Over-Tourism
by Kristín Loftsdóttir and Már Wolfgang Mixa
Tour. Hosp. 2025, 6(2), 76; https://doi.org/10.3390/tourhosp6020076 - 29 Apr 2025
Viewed by 1356
Abstract
The Canary Islands have long been a major European destination for mass tourism, often associated with ‘sun-and-beach’ vacations. Critiques of mass tourism have intensified in recent years, as reflected in the 2024 protests in the Canary Islands, which linked mass tourism to economic [...] Read more.
The Canary Islands have long been a major European destination for mass tourism, often associated with ‘sun-and-beach’ vacations. Critiques of mass tourism have intensified in recent years, as reflected in the 2024 protests in the Canary Islands, which linked mass tourism to economic inequalities and concerns about sustainability. Through the case example of Icelandic tourism to the Canary Islands, this research asks two questions: (a) why mass tourism destinations are appealing, and (b) how these reasons can be more fully understood within a broader geopolitical and structural context. The research methods include a survey conducted in Iceland in 2022 and an analysis of media coverage in Iceland related to the Canary Islands from 2017 to 2022. Survey data indicate that the islands are primarily perceived as an easily accessible, well-established holiday destination. Simultaneously, an analysis of media discussions reveals a limited discourse on the islands in Icelandic media, mainly focusing on tourism. The results illustrate how specific destinations become desirable by prioritizing infrastructure associated with mass tourism, where tourism’s impact on host communities, economies, and environments tends to be invisible. Full article
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14 pages, 998 KiB  
Article
Developing an Umbrella Brand for Cross-Border Maritime Destinations: A Case Study of Baltic Sustainable Boating
by Marta Czarnecka-Gallas, Liisi Lees and Jonne Kotta
Sustainability 2025, 17(9), 3978; https://doi.org/10.3390/su17093978 - 28 Apr 2025
Viewed by 508
Abstract
The article explores the development of Baltic Sustainable Boating 2030 (BSB2030), a cross-border destination brand for the Baltic Sea Region. Based on stakeholder engagement from 2022–2024, including a branding workshop and preliminary market testing at BOOT Düsseldorf 2024, the study highlights how shared [...] Read more.
The article explores the development of Baltic Sustainable Boating 2030 (BSB2030), a cross-border destination brand for the Baltic Sea Region. Based on stakeholder engagement from 2022–2024, including a branding workshop and preliminary market testing at BOOT Düsseldorf 2024, the study highlights how shared maritime identity and sustainability values can support transnational branding. The findings show that multi-level stakeholder involvement and values-based narratives strengthen regional appeal, yet the brand still lacks emotional resonance, clear messaging, and coherent governance. While BSB2030 successfully promotes eco-consciousness, regional diversity, and accessibility, it faces challenges related to long-term strategy, financing, and cross-border communication. Full article
(This article belongs to the Section Sustainable Oceans)
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23 pages, 4267 KiB  
Article
A Deep Learning-Based Analysis of Customer Concerns and Satisfaction: Enhancing Sustainable Practices in Luxury Hotels
by Tiantian Pang, Juan Liu, Li Han, Haiyan Liu and Dan Yan
Sustainability 2025, 17(8), 3603; https://doi.org/10.3390/su17083603 - 16 Apr 2025
Viewed by 1017
Abstract
Hotels are one of the fastest-growing sectors in the tourism industry, and sentiment analysis plays a vital role in improving business performance and supporting sustainable practices. This paper proposes a novel framework combining topic mining and aspect-based sentiment analysis to examine 29,334 hotel [...] Read more.
Hotels are one of the fastest-growing sectors in the tourism industry, and sentiment analysis plays a vital role in improving business performance and supporting sustainable practices. This paper proposes a novel framework combining topic mining and aspect-based sentiment analysis to examine 29,334 hotel reviews in Henan province in China, with the aim of informing strategies for sustainable hotel development. Our results reveal six key attributes of customer concern, particularly emphasizing family experiences, which reflect Henan’s appeal as a family tourism destination. Additionally, we uncover sentiment quadruples, including categories, aspect terms, opinion terms, and polarities, thus enabling a dual-dimensional evaluation of factors influencing customer satisfaction. The results reveal that service mainly influences overall category-level satisfaction, while bed, front desk, and breakfast primarily drive aspect-level satisfaction. This study provides valuable insights into customer feedback, offering empirical support for optimizing services and guiding the sustainable strategic development of regional hotels. Full article
(This article belongs to the Section Tourism, Culture, and Heritage)
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15 pages, 554 KiB  
Article
Leveraging Virtual Reality Experiences to Shape Tourists’ Behavioral Intentions: The Mediating Roles of Enjoyment and Immersion
by Sinh Hoang Nguyen
J. Zool. Bot. Gard. 2025, 6(2), 24; https://doi.org/10.3390/jzbg6020024 - 14 Apr 2025
Viewed by 2230
Abstract
This study investigates how virtual reality (VR) experiences influence tourists’ intentions to visit Da Lat, Vietnam, as a botanical destination, emphasizing the mediating roles of enjoyment and immersion. By integrating flow theory with the Information Systems Success model, this research develops a comprehensive [...] Read more.
This study investigates how virtual reality (VR) experiences influence tourists’ intentions to visit Da Lat, Vietnam, as a botanical destination, emphasizing the mediating roles of enjoyment and immersion. By integrating flow theory with the Information Systems Success model, this research develops a comprehensive framework explaining how content quality, system quality, and VR vividness shape user engagement and travel intentions. Using Structural Equation Modeling (SEM), the study analyzes survey data from 231 valid responses out of 240 participants. The findings reveal that content quality, system quality, and vividness significantly enhance enjoyment and immersion, which subsequently have a positive impact on travel intentions. The study contributes to the tourism and consumer experience literature by demonstrating how multisensory engagement in VR fosters decision-making. Theoretical implications include extending flow theory within virtual tourism and highlighting the joint influence of technological and perceptual factors on user behavior. Practically, these insights inform tourism marketers on optimizing VR environments to evoke emotional engagement and enhance destination appeal through immersive technology. Full article
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17 pages, 10187 KiB  
Article
A Proposal for the Sustainable Enhancement of the Cultural and Social Heritage of the Alps: The Project “La Montagna al Femminile”
by Monica Morazzoni, Valeria Pecorelli and Matteo Di Napoli
Sustainability 2025, 17(4), 1611; https://doi.org/10.3390/su17041611 - 15 Feb 2025
Viewed by 760
Abstract
The snow-based tourism, long a cornerstone of economic development for mountain destinations in the Italian Alps, is increasingly unsustainable. This study explores the potential of a cultural project dedicated to showcasing the representation of women in Alpine spaces as an alternative pull factor [...] Read more.
The snow-based tourism, long a cornerstone of economic development for mountain destinations in the Italian Alps, is increasingly unsustainable. This study explores the potential of a cultural project dedicated to showcasing the representation of women in Alpine spaces as an alternative pull factor to alpine tourism. The project aims to revitalise the cultural and social heritage of Alpine regions, offering them renewed appeal while promoting sustainable development practices. Aligned with the Declaration of Jena, the project also aims to foster cultural sustainability by amplifying the often-overlooked contributions of women across professional, cultural, artistic, and recreational spheres in the Alps. Full article
(This article belongs to the Special Issue Sustainable Heritage Tourism)
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18 pages, 2786 KiB  
Article
Assessing Public Transport Quality Using AHP and SUTI Indicator 4: A Case Study of the Sustainable Mobility Plan in Wrocław, Poland
by Izabela Dziaduch and Piotr Peternek
Sustainability 2024, 16(24), 11182; https://doi.org/10.3390/su162411182 - 20 Dec 2024
Cited by 1 | Viewed by 1635
Abstract
Wrocław is the most congestion-challenged city in Poland. Improving the appeal of public transport over private car use could be an effective remedy for the city’s notorious congestion problems. This article evaluates public transport service quality in Wrocław from the passengers’ perspective. The [...] Read more.
Wrocław is the most congestion-challenged city in Poland. Improving the appeal of public transport over private car use could be an effective remedy for the city’s notorious congestion problems. This article evaluates public transport service quality in Wrocław from the passengers’ perspective. The quality assessment focused on two key areas: the quality of service that passengers expect (preference evaluation) and the quality they perceive are delivered by the transport organiser and operator (satisfaction evaluation). Both passenger preferences and satisfaction were assessed based on 14 selected transport service attributes, referred to as quality attributes. To carry out this analysis, the Analytic Hierarchy Process (AHP) method and the SUTI Indicator 4 (Public Transport Quality and Reliability), which is part of the Sustainable Urban Transport Index (SUTI), were employed. Data were collected via a survey questionnaire with a sample of 500 bus and tram users in the city. Statistical analysis of the data were performed using functions and commands available in Microsoft Excel. The resulting SUTI Indicator 4 values (42.6% for bus services and 45.9% for tram services) suggest that Wrocław residents are moderately satisfied with the current public transport system. The study reveals that the transport organiser and operator should prioritise attributes related to travel time, as their fulfilment levels are shown to be either low or moderate. Therefore, in order to encourage more car users to switch to public transport in Wrocław, emphasis should be placed on solutions that ensure punctual departures and provide passengers with greater confidence in reaching their destinations on time. Full article
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