Smart Technologies Shaping the Future of Tourism and Hospitality

A special issue of Technologies (ISSN 2227-7080). This special issue belongs to the section "Information and Communication Technologies".

Deadline for manuscript submissions: 31 May 2026 | Viewed by 2240

Special Issue Editor


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Guest Editor
1. Geographical Institute “Jovan Cvijić”, Serbian Academy of Sciences and Arts, 11000 Belgrade, Serbia
2. Faculty of Organizational Studies Eduka, University Business Academy, 11000 Belgrade, Serbia
Interests: tourism and hospitality management; human resources, service quality; tourism economics; agritourism; gastronomic tourism; sustainable development management; artificial intelligence in hospitality; digital transformation in tourism; customer experience management; innovation in tourism; strategic planning in hospitality; green tourism practices; sustainable destination management; circular economy in tourism; crisis management in hospitality; wellness and health tourism; cultural and heritage tourism; smart tourism technologies; human–environmental sciences
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Special Issue Information

Dear Colleagues,

Tourism and the hotel industry are going through a deep transformation thanks to the accelerated development and application of smart technologies. Artificial intelligence, big data analytics, blockchain, digital twins and immersive technologies like VR/AR are changing the way destinations are managed, services are provided and tourist experiences are shaped. These innovations not only bring greater efficiency and personalization, but also open up opportunities for new models of sustainability, resilience and competitiveness in an increasingly digitized market.

The Special Issue invites papers that explore the multiple role of smart technologies in the future development of tourism and hotel industry. Topics such as personalization of the guest experience based on artificial intelligence, IoT and automation in smart hotels, digital platforms for sustainable business, robotics in service provision, as well as cyber security and data protection issues, are particularly relevant. Interdisciplinary approaches that link technological innovation with economic, social and environmental dimensions of development are welcome.

The aim of this Special Issue is to provide a comprehensive understanding of how new technologies are transforming tourism and hospitality, offering useful insights to researchers, practitioners and decision makers.

Dr. Tamara Gajić
Guest Editor

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Keywords

  • smart technologies
  • tourist experiences
  • tourism and hospitality
  • AI in gastronomic management

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Published Papers (1 paper)

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Research

34 pages, 1179 KB  
Article
Adapting the Smart Village Index as a Technological Tool for Rural Digitalization and Tourism Development in Emerging Economies
by Tamara Gajić, Ivana Blešić, Dragan Vukolić, Milan Ivkov, Milan M. Radovanović, Slavica Malinović-Milićević and Olgica Miljković
Technologies 2025, 13(11), 513; https://doi.org/10.3390/technologies13110513 - 10 Nov 2025
Cited by 1 | Viewed by 1579
Abstract
This research adapts and tests the Smart Village Index (SVI) as a multidimensional technological model designed to assess the digital readiness, institutional maturity, and infrastructural connectivity of rural areas in Serbia. The research was undertaken in 10 rural municipalities that are representative of [...] Read more.
This research adapts and tests the Smart Village Index (SVI) as a multidimensional technological model designed to assess the digital readiness, institutional maturity, and infrastructural connectivity of rural areas in Serbia. The research was undertaken in 10 rural municipalities that are representative of various phases of digital transformation and development typologies. The dimensions included in the analysis were six, which are information and communication technologies, digital governance, leadership and local competences, community participation, a sustainable economy, and infrastructure. The results indicated significant regional differences: About 30% of the municipalities, including Aranđelovac, Kanjiža, and Arilje, fall into the group of smart villages with developed infrastructure and high institutional readiness. About 40% of the municipalities, such as Titel, Knjazevac, and Despotovac, are in the phase of transiting to digital, while the remaining 30% (Knić, Rekovac, Žabari, and Crna Trava) still present a low level of digital connectivity, with limited capacities in their institutions. This research supports the fact that the successful digital transformation of rural communities requires a balance between technological development, institutional support, and social inclusion. The Smart Village Index (SVI) proposed is a robust way to evaluate the digital readiness of villages and to inform targeted policies on achieving sustainable rural development in Serbia. In addition to its analytical and evaluative role, the Smart Village Index (SVI) is a digital–technological innovation and a computational tool that unites data modeling, algorithmic standardization, and digital analytics in order to measure the level of digital readiness of a rural community. It therefore crosses over the thresholds of the conventional social scientist construct and gives a technological implementation that is within the threshold of technology being a reproducible and data-driven instrument for the real-life planning of digital governance and rural development. Full article
(This article belongs to the Special Issue Smart Technologies Shaping the Future of Tourism and Hospitality)
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