Human Factor in Information Systems Development and Management

Dear Colleagues,

The significance of the “human factor” is beginning to dawn on software vendors, and though difficult and intangible to measure by nature, the human factor is starting to be seen for what it is: the core of an information system (IS). Yet, in many cases, the collaboration and communication with the users is still ineffective or simply neglected.

Nowadays, information systems are fuelled by large datasets and embedded with artificial intelligence (AI) capabilities driven by machine learning (ML) methods and techniques. The requirements formulated toward modern software systems have considerably changed, imposing novel challenges and vast opportunities. However, while organizations are rushing to deploy AI solutions, the voice of users often seems faint.

Moreover, with the proliferation of information systems (ISs) in both business and personal applications increasing, the growing research interest across diverse disciplines in the human factor is unsurprising. Although many studies have been devoted to addressing the role of the human factor in IS development and management, one can notice the vastly different circumstances due to the COVID-19 pandemic.

In the current situation, COVID-19 has appeared as a real challenge; however, it has also presented an opportunity to tackle a plethora of issues related to work processes, procedures and policies. Therefore, decision makers need to adapt and apply new way of managing communication and collaboration with IS users.

In summary, this Special Issue of the Big Data and Cognitive Computing journal aims to collect and disseminate actual state-of-the-art research regarding the role and impact of the human factor in information system development and management.

Dr. Paweł Weichbroth
Dr. Jolanta Kowal
Dr. Mieczysław Lech Owoc
Guest Editors

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