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Open AccessArticle

Product Design Supporting Improved Water, Sanitation, and Energy Services Delivery in Low-Income Settings

1
Mortenson Center in Global Engineering, University of Colorado Boulder, Boulder, CO 80303, USA
2
School of Public Health, University of Nairobi, Nairobi 00100, Kenya
*
Author to whom correspondence should be addressed.
Sustainability 2019, 11(23), 6717; https://doi.org/10.3390/su11236717
Received: 21 September 2019 / Revised: 19 November 2019 / Accepted: 25 November 2019 / Published: 27 November 2019
(This article belongs to the Special Issue Global Engineering and Sustainable Development)
Several approaches have been proposed in the literature supporting product design applied in low-income settings. These approaches have typically focused on individual- and household-level beneficiaries, with an emphasis on participatory, human-centered co-design methods. In this paper, we present a design approach that is, in contrast, focused on supporting providers of improved water, sanitation, and energy services. We establish requirements for design in these contexts, especially addressing design iteration. We describe sets of feedback systems between designers and various sources of expert knowledge, codifying roles of design stakeholders in this context. We demonstrate these principles across three case studies: a sanitation service monitoring technology in Kenya; a water flowmeter technology in Kenya; and a water storage monitoring technology in Sierra Leone. View Full-Text
Keywords: service design; service delivery; global health; water and sanitation; IOT service design; service delivery; global health; water and sanitation; IOT
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Sharpe, T.; Muragijimana, C.; Thomas, E. Product Design Supporting Improved Water, Sanitation, and Energy Services Delivery in Low-Income Settings. Sustainability 2019, 11, 6717.

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