Search Results (95)

This study applied the Stimulus–Organism–Response Theory to investigate the impact of sustainable destination management on perceived luxury service quality, taking into account the mediating role of perceived environmental responsibility and the moderating effect of tourist environmental awareness. Data were obtained from 541 tourists in Northern Cyprus, and the analysis was conducted using Herman’s single-factor test in SPSS version 23 and partial least squares structural equation modeling in SmartPLS version 4.1.1.2. The study’s results revealed a significant positive influence of sustainable destination management on both perceived luxury service quality and environmental responsibility. Furthermore, the study showed a significant positive relationship between perceived environmental responsibility and perceived luxury service quality. Additionally, tourist environmental consciousness was found to be an important influencing factor in perceived luxury service quality. The mediating role of perceived environmental responsibility was revealed to be a significant partial mediator between sustainable destination management and perceived luxury service quality pathways. Although environmental awareness revealed an insignificant moderating influence on the relationship between sustainable destination management and perceived luxury service quality, it indicated a negative significant moderating influence on the relationship between perceived environmental responsibility and perceived luxury service quality. The study highlights how assessments of luxury services are contingent upon perceived environmental responsibility through sustainable destination activities. Emphasizing both academic and management perspectives, it encourages future research to explore broader psychological and contextual factors. Therefore, it underscores the strategic necessity of sustainability in enhancing the luxury tourism experience. Full article

This study aims to examine the influence of sustainable leadership, organizational culture, and digital marketing on sustainable performance in tourism sector companies in Indonesia. In addition, the research investigates the indirect effects through knowledge sharing. Specifically, the study explores the moderating role of knowledge sharing in the relationship between sustainable leadership and organizational culture with sustainable performance. The research gap in this study lies in its approach, which combines several variables that have not been widely explored in the context of sustainability in the tourism facilities sector. The population of this research comprises all tourism facility companies operating in natural tourism areas in Indonesia that have been officially licensed by the Ministry of Environment and Forestry. The sample consists of 103 tourism facility companies. Respondents selected were company leaders or managers deemed to possess in-depth knowledge of the company’s operations and business strategies. The analysis method employed was Structural Equation Modeling-Partial Least Squares (SEM-PLS), utilizing SmartPLS 4.1.1.2 software to test the hypotheses. The findings indicate that sustainable leadership, organizational culture, and digital marketing significantly influence sustainable performance. However, sustainable leadership and organizational culture do not significantly influence digital marketing. Furthermore, the study confirms that knowledge sharing serves as a moderating variable that strengthens the relationship between sustainable leadership and organizational culture with sustainable performance. The results of this study are expected to provide valuable insights for tourism sector companies to enhance sustainable performance through the implementation of sustainable leadership, a supportive organizational culture, and effective utilization of digital marketing. Full article

The subway is crucial for urban operations, especially during holidays. Unlike traditional studies using smart card data, this research analyzes National Day holiday subway travel patterns with Hangzhou’s 2021 mobile payment data, covering 42 days from 6 September to 17 October for comprehensive comparison. Considering spatial passenger flow correlations, a Composite Weight (CW) matrix integrating network distance and time is defined and integrated into a Spatial Error Model (SEM), Spatial autoregressive model (SAR), and Spatial Durbin Model (SDM) to create CW-SEM, CW-SAR, and CW-SDM. The CW matrix innovatively considers network distance and time, overcoming traditional spatial weight matrix limitations to accurately and dynamically capture passenger flow spatial correlations. The results show the following: (1) Hangzhou saw 37% and 49% increases in average daily passenger flow during the extended holiday versus workdays and weekends, with holiday peak hour flow declining 16% compared to workdays but increasing 18% versus weekends, likely due to shifted travel purposes from commuting to tourism; (2) strong spatial passenger flow correlations existed in both workdays and weekends, attributed to urban functional zoning and transport network connectivity; (3) key factors such as population, social media activity, commercial facilities and transportation hubs show significant positive correlations with holiday passenger flow. Medical facility reveals significant negative correlations with holiday passenger flow. These findings highlight the need to incorporate spatial variations into major holiday subway travel studies for urban planning and traffic management insights. Full article

This study examines the key factors that influence tourists’ perceptions of destination quality and loyalty in the context of adventure tourism in Santa Elena, Ecuador, an emerging destination in Latin America. A quantitative approach was used, with data collected through an online questionnaire completed by 318 participants. Structural equation modeling was conducted using SmartPLS 4 to examine the relationships between motivational constructs (intellectual curiosity, health assurance, stress relief, physical condition, and social connection), perceived destination quality, and loyalty. The findings reveal that health assurance (β = 0.395, p < 0.001), stress relief (β = 0.417, p < 0.001), and intellectual curiosity (β = 0.143, p = 0.010) significantly influence perceived destination quality, while social connection and physical condition did not show significant effects. Moreover, perceived destination quality strongly predicts tourist loyalty (β = 0.634, p < 0.001). The model explains 63.5% of the variance in destination quality and 48.1% of that in loyalty. These results highlight the importance of post-pandemic health concerns, emotional well-being, and intellectual engagement as drivers of satisfaction and loyalty in adventure tourism. While existing research has largely focused on motivations and quality perceptions in adventure tourism within developed regions, studies in post-pandemic settings across Latin America—especially using validated structural models—remain scarce. This study also contributes to filling a gap in the literature by analyzing post-pandemic tourist behavior in Latin America, an underexplored context in existing research on sustainable and adventure tourism. The findings offer theoretical contributions to the field of adventure tourism and practical recommendations for destination managers seeking to enhance their competitiveness and visitor retention in the post-pandemic context. Full article

This study explores the factors influencing the adoption of Metaverse technology in the Indonesian tourism sector through the lens of the Technological–Organizational–Environmental (TOE) framework. Data collected from 303 respondents representing academia, government, and industry were analyzed using Structural Equation Modeling (SEM) with SmartPLS 4. The findings reveal that relative advantage, compatibility, top management support, government policy and regulation, and competitive pressure significantly influence the intention to adopt Metaverse technology, while complexity does not. Notably, competitive pressure emerged as the most critical factor, especially among university and government respondents. The study provides theoretical insights into technology adoption and practical recommendations for fostering Metaverse integration in tourism. Despite its contributions, limitations such as sample composition and excluded TOE variables suggest avenues for future research. This work underscores the importance of strategic collaboration among academia, government, and industry to enhance Metaverse adoption in the tourism industry, paving the way for innovation and competitive advantage. Full article

Historic Cairo, recognized as a UNESCO World Heritage Site in 1979, is renowned for its rich Islamic architecture, including sabils, which have played a crucial role in the urban fabric of this arid region. This study focuses on the oldest surviving Ottoman sabil in Cairo—the Sabil and Kutab of Khusru Pasha—as a case study for digital heritage preservation using advanced documentation technologies. We propose a flexible, dynamic documentation workflow based on the heritage digital twin (HDT) framework, which integrates both physical and digital-native processes. Through a hybrid methodology that combines 3D laser scanning, photogrammetry, and building information modeling (BIM), this study aims to transition from static heritage record-keeping to an interactive, semantically structured digital representation. This approach enhances the efficiency and accuracy of documentation, supports long-term conservation, and facilitates immersive public engagement. Quantitative data, including scan resolution and processing time, are used to assess the effectiveness of the adopted workflow. The digital twin created from this case study offers a replicable model for safeguarding similar mid-scale heritage assets across Islamic Cairo. Furthermore, integrating HDTs into virtual tourism frameworks creates new possibilities for cultural accessibility, education, and sustainable tourism development. By illustrating how historical buildings like the Khusru Pasha Sabil can be virtually preserved, monitored, and promoted, this study highlights the transformative potential of digital twin technology in heritage conservation. It contributes to the evolving discourse on smart documentation and management strategies, aligning with global sustainability goals and digital heritage preservation initiatives. Full article

The present study investigates the association between perceived authenticity (PAU), GCON, and behavioral intention within heritage restaurants in Hail, Saudi Arabia. By integrating cognitive appraisal theory (CAT) and the Stimulus-Organism-Response (SOR) framework, this research explores how authenticity perceptions influence both cultural and gastronomic experiences and contribute to sustainable consumption behavior. Also, it investigates the moderating role of consumer knowledge (CKNOW) in enhancing GCON and its subsequent impact on the behavioral intention (BINT) to dine at heritage restaurants. Employing a mixed-methods approach, this study first conducted a content analysis on online reviews to identify key attributes that shape authenticity perceptions. Subsequently, Smart PLS software was employed to conduct an analysis of 417 valid customers of heritage restaurants in Hail. The current study aims to investigate the customers of heritage restaurants in Hail, Saudi Arabia. The current findings showed that students formed a significant market share of heritage restaurants in Hail, Saudi Arabia. The findings confirm that perceived authenticity significantly enhances consumers’ cultural and gastronomic experiences, which in turn fosters GCON and strengthens the behavioral intention to visit authentic restaurants. Furthermore, GCON mediates the association between authenticity, cultural experiences, and purchase intention. Consumer knowledge further moderates this relationship, amplifying the positive effect of GCON on behavioral intention. This study contributes to the growing literature on sustainable gastronomy tourism by demonstrating the crucial interplay between authenticity, sustainability, and consumer knowledge in the heritage restaurant sector. It also offers practical recommendations for restaurant managers, policymakers, and tourism marketers to enhance the authentic dining experience while promoting environmentally responsible behavior. By fostering an awareness of cultural and environmental values, heritage restaurants can serve a critical role in advancing sustainable tourism development in Hail and beyond. Full article

This study employs the push–pull theory to analyze tourism motivations (push and pull), perceived risk (financial risk and perceived risk), perceived value, educational level and smartphone usage and their effect on willingness to pay (WTP) and electronic word-of-mouth (E-WOM) behavioural intentions in Smart Tourism Destinations (STDs). With a significant sample of 504 respondents in the STD of Cáceres, the push–pull theory is used to assess its impact on smartphone usage. Results reveal that motivations, financial risk, perceived value and educational level positively affect smartphone usage, directly influencing WTP and E-WOM. Managers are advised to prioritize privacy in mobile payments, implement security services against financial risks and promote specialized applications and encourage the personalization of offers through artificial intelligence. Understanding these variables, which explain 41.5% of WTP and 65.8% of E-WOM, provides a basis for strategic decision-making in STDs. Full article

In terms of the sustainability of the tourism sector, the green organisational identity and green behaviour of all employees are of great importance in successfully implementing environmental management practices. In this context, the purpose of this study is to determine the mediating role of environmental commitment (EC) in the relationship between green organisational identity (GOI) and employees’ green behaviour (EGB) among individuals working in the tourism sector. The data were collected through a questionnaire administered to 607 participants working in tourism enterprises operating within the borders of the Muğla province in Turkey. As part of the research study, analyses of the validity and reliability of the scales were carried out, and an analysis of the structural equation model was carried out using the SmartPLS 4.1 software to determine the relationships between the variables. As a result of this investigation, it was found that GOI has a significant positive effect on EGB and EC and that EC has a partial mediating effect on the effect of GOI on EGB. The findings of this research study can be considered to contribute to the literature both theoretically and practically. Full article

The hospitality industry, well-known for its energetic and people-intensive nature, frequently depends on effective leadership to motivate teamwork and safeguard sustainable operational success. Nevertheless, leadership approaches may significantly influence workplace dynamics and leader narcissism appears to be a probable disruptor. This study explores the dual-edged influence of leader narcissism in the hospitality industry, specifically in determining employee unheard voice behavior and bullying in the workplace. While leader narcissism can amplify unheard voices by nurturing an environment where staff feel forced to speak up, it can also fuel workplace conflict by generating toxic interactions and advancing bullying in the workplace. This research utilized a self-administrated questionnaire, collecting data from employees in five-star hotels and category (A) tourism companies in Cairo, Egypt, from May to August 2024 through a convenience sampling technique. Of the 425 distributed questionnaires, 394 valid responses were received, and Smart PLS-3.0 was employed for hypothesis testing. The study’s findings indicate that employee voice behavior positively influences workplace bullying. There exists a favorable correlation between employee voice behavior and leader narcissism. Moreover, leader narcissism is proven to have a positive relationship with workplace bullying. Leader narcissism was recognized as a mediating variable in the connection between employee voice behavior and workplace bullying. While previous research has investigated how these factors influence work-related outcomes in broader organizational settings, this study focuses on their implications in tourism and hospitality. Additionally, the study delves into how leader narcissism mediates the connection between employee voice behavior and workplace bullying in the tourism industry. By highlighting and exploring the complexities of leader narcissism and its influence on workplace interrelationships, this research paper may offer valuable insights for top managers, policymakers, and academics seeking to generate healthier and more productive workplace environments in the tourism industry. Full article

This research aims to conceptualise the use of the digital twins (DT) tool in tourism to address smart tourist destinations’ future challenges to enhance tourists’ experiences and residents’ quality of life through better services developed by DTs. This paper investigated the use of DT technology to tackle the new challenges facing smart tourist destinations (STDs) in terms of urban planning, sustainability, security, marketing, and tourism activities by using data on this topic from expert researchers and public and private organisations. Also, this research adopted a systematic review approach to analyse and illustrate the existing literature on the topic of DTs and their use for STDs, which helped us develop the DT concept in a STD context. The findings of this research reveal that DT technology is emerging as a disruptive technology tool that is being used to improve the management of STDs in terms of their efficiency, safety, sustainability, environmental protection, productivity, and energy consumption. Moreover, DT technology is a nascent tool in the tourism and marketing industries, but its versatility in relation to its capacity to analyse data and predict the behaviour of tourism and business ecosystems to address relevant issues at STDs gives it a key role in the tourism industry. Finally, a new definition of DT technology has been included in this study within a tourism and STDs context, filling the gap in this topic in the tourism industry according to some researchers’ suggestions. There are limited scientific publications about DT technology that jointly tackle the DT technology and STDs sphere. Accordingly, this manuscript defines DT technology and provides a new viewpoint of this technology that will help to initiate academic discussions on DT tourism within the context of STDs. Full article

This study comprises a systematic literature review of 68 articles published between 2010 and 2024, identifying and coherently grouping the wine tourism sector’s adoption of technological innovation practices. The articles were analyzed using a framework developed from the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). The selection criteria included peer-reviewed, full-length articles in English emphasizing technological innovations in the wine tourism sector. The results highlight several key trends in technological innovation applied to wine tourism. The innovations were categorized into five areas: digital marketing and promotion, sustainability and innovation, immersive technologies (AR/VR), e-commerce and distribution models, and smart technologies for winery management. The review reveals a growing interest in digital marketing and immersive technologies in promoting wine tourism through digital platforms and creating engaging tourist experiences through virtual and augmented reality. The review focuses only on peer-reviewed studies published in English, which may limit its global scope. Books and non-peer-reviewed articles may have introduced further developments in technological innovation that are not captured in this review. This study is a post-COVID-19 review of technological innovation in wine tourism. The findings provide significant implications for researchers and policymakers, suggesting future research areas and offering insights on how public funds can support wine tourism’s digital transformation and sustainability Full article

Smart Heritage, a concept closely linked to Smart Cities and Smart Tourism, is an emerging field focused on enhancing heritage identity, visitor experience, and cultural sustainability. While initial frameworks have been developed, there is a gap in applying Smart Heritage at the precinct level, especially in large-scale heritage sites. This study addresses this gap by examining how open-access data can be utilised in a real-world case study of Chinatown Melbourne, a key urban heritage precinct. Data sources include archival maps, open-access databases, and 3D models provided by the local city council, covering resources such as on-street parking, pedestrian activity, microclimate, and dwelling functionalities. This study employed a structured methodology that transitions from global best practices to local applications, linking these data resources to Smart Heritage applications and identifying opportunities for improving urban management, heritage curation, and the tourism experience within the case study precinct. The findings offer practical insights for researchers and policymakers, demonstrating how data can support the development of culturally sustainable and technologically integrated heritage precincts. Future research should explore additional data types and case studies to further advance the field of Smart Heritage. Full article

The level of success in tourism is gauged by several metrics; however, the most widely used is the level of tourist arrivals. However, this research answered the call for greater investigation of the impacts of qualitative factors and intangible cultural–heritage assets on destination performance. The primary research purpose was to analyze the effect of implementing a local well-being philosophy (Tri Hita Karana) on tourist revisit intentions for Bali and the mediation of destination quality and destination image. A research model was developed to examine the relationships among local wisdom (TKH), destination quality, destination image, and revisit intentions. Data were collected via a survey of 520 digital nomadic tourists and analyzed using SmartPLS 4. The results indicated that the implementation of THK positively and significantly affected revisit intentions, destination image, and destination quality. Destination image and destination quality had positive and significant effects on revisit intentions, and destination image and destination quality also significantly mediated the effect of THK implementation on revisit intentions. The findings suggested that implementing local wisdom values such as THK in the management of a destination makes visitors feel more favorably about the quality and image of the destination and they have the intention to revisit. Full article

Artificial intelligence (AI) is a disruptive technology that is being used by smart tourist destinations (STDs) to develop new business models and marketing services to increase tourists’ experiences and sales, revenue, productivity, and efficiency and STDs. However, the adoption of AI applications and platforms requires a high economic budget for STDs that want to integrate this digital tool into their future agenda and tourism development plans, especially when they set them up for marketing plans and operational processes. This iterative technology needs regular maintenance as well, leading to recurring costs and specialised crews in advanced technologies and marketing activities. This study aims to show the impact of AI advancements on STDs’ tourism marketing to enhance the quality of services and illustrate their future agenda to improve tourists’ experiences. A comprehensive literature review on AI technology and STDs has been conducted to illustrate new tourism marketing in their future agenda. Moreover, this study presents real examples of AI technology in a tourism context to better understand the potential of this digital tool. The findings of the current study support the idea that AI is a multipurpose tool that helps manage, monitor, and analyse sales information; revenue management; minimise prediction errors; streamline operations; and develop better marketing strategies, optimising economic resources, reducing marketing costs, and responding dynamically to changing needs for tourists and residents in STDs. Furthermore, the investment in AI technologies by STDs helps enhance the quality of products and services, and attract new investments, which benefit the regional economies and population’s quality of life. This study is the first to address the use of AI to improve tourist marketing in STDs, which is its primary uniqueness. Also, this study identifies new opportunities and initiatives through AI that can be developed to help tourism marketing in STDs. Full article