Search Results (40)

This study examines how memorable tourism experiences (MTEs) influence tourists’ intention to recommend coastal tourism destinations. Using a quantitative approach of PLS-SEM analysis and a disjoint two-stage approach, this study examines MTE as a higher-order construct (HOC) with its seven dimensions and the moderating role of coastal destination competitiveness (CDC) in structural relationships. Data were collected through purposive sampling from 339 tourists who had visited Likupang, one of the priority tourism destinations in Indonesia. The results show that MTE plays a crucial role in increasing perceived economic value (PEV) and place attachment (PLA), and it is directly related to the intention to recommend the destination (ITRD). In addition to the prominent mediation role of PEV, these findings reveal that the CDC can strengthen or weaken the influence of these factors on tourists’ intention to provide recommendations. Specifically, the CDC can strengthen PLA influence towards intention to recommend, whereas, in contrast, it weakens the PEV in driving these intentions. The findings of this study expand the horizon of managing coastal tourism with an understanding of tourist behavior, particularly through a focus on improving MTE from the dynamics of its seven dimensions in encouraging promotion through tourist recommendations while optimizing the natural competitiveness elements of Likupang. Full article

As health and well-being become central concerns in the post-pandemic tourism landscape, health tourism is evolving to prioritize not only physical recovery but also psychological engagement and emotional value. This study explores how gamified design can enhance tourist participation and experience quality within health-related tourism contexts. By integrating theories from tourism psychology and game-based experience design, a structural equation model is proposed to examine the relationships among memorable tourism experiences, tourist motivation, game design elements, flow experience, and perceived value, and their joint influence on behavioral intention. Data collected from tourists who engaged in gamified experiences were analyzed using structural equation modeling (SEM) techniques. The results identify a dynamic “participation–immersion–value” mechanism, in which gameful design fosters flow and perceived value, thereby mediating gamification’s impact on behavioral intention. These findings offer valuable insights for health tourism developers and experience designers seeking to create emotionally engaging, motivating, and sustainable visitor experiences in the context of health and well-being. Full article

The growing importance of customer experience management (CEM) in the tourism sector has led to a proliferation of research interests in satisfaction enhancement, loyalty, and value co-creation. This study proposes a systematic and exhaustive thematic and bibliometric analysis of 3874 articles on CEM in the tourism industry published in the Scopus database between 1979 and 2024. Following the guidelines of the PRISMA protocol, the study uses Bibliometrix (version 4.4.1) in R and VOSviewer (version 1.6.20) to map publication trends, author networks, thematic and chronological evolution, and influential contributions. A qualitative content analysis of the most cited works, guided by grounded theory, revealed the main antecedents, consequences, mediators, and moderators of customer experience management. This analysis is embodied in the proposal of a conceptual model that illustrates the dynamic relationship between these elements and provides the basis for future research for theoretical enrichment and empirical validation. The results offer actionable insights for academics and industry practitioners alike, with the aim of promoting authentic and memorable tourism experiences. Full article

Gastronomic event tourism is an emerging phenomenon that attracts an increasing number of tourists seeking a memorable gastronomic experience based on its cultural uniqueness, highlighting the need to understand the behavior of this tourism demand. This study proposes a model to determine the importance of food tourism events in developing the cultural identity of tourist destinations by analyzing the tourist experience concerning their motivation, satisfaction, and loyalty, understood as variables of sustainable tourism behavior. The hypotheses in the model have been tested using non-linear structural equations modeling (SEM), estimated with data from the Resident Tourism Survey of the National Statistics Institute (NSI), on domestic demand for value-added gastronomic tourism in Spain. The data analyzed covers the period from January 2019 to December 2022 (n = 3483). The results show a significant relationship between the variables influencing overall tourist satisfaction with gastronomic events and tourist loyalty. This research provides knowledge on the behavior of gastronomically motivated tourists with practical implications for destinations, aimed at improving decision-making in the definition of tourism strategies, focusing on the preservation and enhancement of their gastronomic offer as a cultural identity through the offer of food events. Full article

Kruger National Park is one of the most well-preserved national parks in the Southern Hemisphere. However, cases of visitors participating in deviant leisure practices (DLPs) are reported in the park, threatening the sustainability of sensitive tourism resources. Adopting a deviant leisure lens, this study assesses the extent to which visitors participate in DLPs at the Kruger National Park (KNP) and the causes of those behaviours. Variables adopted from the KNP codes of conduct for visitors were used to measure the DLPs based on the visitors’ perception of the park. A quantitative survey design, with a sample size of 237 respondents, assessed respondents’ participation in DLPs. The study results reveal that visitors participate in DLPs at KNP. However, the level at which visitors participate in DLPs is inconsistent. The most common DLPs by visitors are getting close to animals to take pictures and driving off-road to see animals. The reasons for visitors participating in these behaviours are the need to create memorable experiences and being in “holiday mode”. The least violated codes of conduct in the park are picking up archaeological objects to keep them as souvenirs and bringing prohibited items into the park without declaring. This study is significant as it is the first to investigate the extent visitors participate in DLPs using a self-reported instrument. Based on the results, park managers may develop effective strategies to reduce the number of visitors getting close to animals to take pictures and driving off-road to observe animals at close range. Full article

Artificial intelligence (AI) stands out as a transformative force in various sectors, offering both new opportunities and challenges. In tourism and music events, AI has proven to be a powerful tool for improving the attendee experience, personalizing artist recommendations, optimizing event logistics in real time, and enhancing audience interaction through virtual assistants and immersive visual effects, thus highlighting its transformative potential. This study aims to analyze the impact of applying AI to the experience of consumers at music festivals. In particular, the research examines the impact of AI on the quality of information delivered, the extent of consumer engagement with brands at the event, and the level of trust in the technology. A quantitative methodology was used, collecting 400 responses from Portuguese consumers who attended music festivals. The results show that the quality of information and the AI positively influence customer engagement with the brand. Greater customer engagement, in turn, increases the willingness to use AI solutions. Trust in AI is significantly shaped by the quality of the information and the reliability of the system, which further promotes electronic word-of-mouth (eWOM) and the willingness to adopt AI. In addition, eWOM plays a key role in encouraging the use of AI technologies. Finally, memorable tourist experiences positively influence the willingness to adopt AI, underlining the importance of experiential factors in promoting adoption. These results highlight the interconnected roles of information quality, trust, involvement, and user experiences in shaping attitudes toward artificial intelligence applications. This study expands the literature by analyzing how AI-driven information quality influences consumer trust and engagement, thus emphasizing the need to optimize these factors for better festival strategies. It highlights the link between trust and positive eWOM, showing that trust based on high-quality information enhances the festival’s reputation and attracts participants. A key contribution is its exploration of how trust and eWOM influence AI adoption at future festivals, which offers insights to boost credibility and acceptance. Lastly, it provides strategic guidelines that improve attendee experience and festival management. Full article

This study examines the role of Komodo Island in boosting Indonesia’s status as a leading global tourism destination, emphasizing the importance of balancing environmental preservation with visitor satisfaction for sustainable growth. By conducting a comprehensive analysis of online reviews from Google Travel, this study identifies key factors that shape tourists’ experiences on Komodo Island. Specifically, the objectives are to uncover the primary drivers of visitor satisfaction and offer practical recommendations for tourism operators and policymakers. Using text mining and semantic network analysis through RStudio and UCINET 6.0 to analyze word associations, alongside exploratory factor analysis and linear regression in SPSS 29, this study focuses on aspects such as “Value for Money” and “Service Quality”. The results show that natural attractions greatly enhance visitor satisfaction, whereas high expenses and inconsistent service quality are sources of dissatisfaction. These insights highlight the importance of revisiting pricing approaches and enhancing training for frontline staff. The study’s recommendations for sustainable tourism on Komodo Island center on recalibrating pricing and improving service quality, fostering a memorable experience for visitors. Full article

Financial support for environmental causes is more urgent than ever before. Thus, understanding consumer willingness to pay (WTP) for tourism is vital for policymakers, businesses, and researchers. This bibliometric study examined the trend of research on willingness to pay and tourism using 428 articles published in the Scopus indexed database between 1994 and 2023. The articles were extracted using the keywords “Willingness to pay tourism”. A Microsoft Excel sheet was used in the descriptive analysis, and a VOSviewer version 1.6.20 was used for the citation and co-occurrence analysis. The study found that willingness to pay is a complex aspect of environmental economics and tourism behaviour that is shaped by various aspects. Amongst other things, willingness to pay is shaped by aspects such as tourist biogeography, amongst others is the level of environmental awareness, environmental sensitivity, and education. In many respects, it is shaped by demographic factors such as age, gender, income bracket, and area of origin. Even though the major thrust of willingness to pay was anchored on sustainability and environmental protection, recent events in the mold of climate change, the COVID-19 pandemic, and technological innovation have played major roles in shaping tourists’ behaviour. Given the emerging thrust and focus, there is a need to respond to geographic knowledge gaps in tourism hotspots to understand how this will shape tourism sustainability from a Sustainable Development Goals (SDG) perspective going forward. In doing so, it will be critical to ensure continued fostering and understanding of how tourists’ willingness to pay for tourism destinations can lead to better design, marketing, and managed services to create memorable experiences that drive consumer loyalty. Full article

This study examines the role of agritourism in developing strategies to promote a circular economy by applying the 3Rs (reduce, reuse, and recycle) and improving guests’ satisfaction. It contributes to filling the gap in the literature regarding the challenges posed, impact evidence, potential trade-offs, and socioeconomic considerations for the application of the 3Rs strategy in small tourism businesses. Interviews with hotel owners/hosts and guests were conducted through mainly qualitative methods, and the content was analyzed. This study reports on a case study conducted with a convenience sample of customers from a rural tourism company in Portugal to assess their position concerning the company’s 3Rs strategy. The case study reveals that common categories—hosts, breakfast, decoration, environment, and comfort—appreciated by guests align with the 3Rs practices. It was found that being environmentally responsible, taking part in the circular economy, and interacting with it can improve not only the satisfaction of guests but also hosts, thus creating memorable experiences for both. This study also shows that the position of customers regarding the 3Rs is not monolithic, with reusing and recycling emerging most prominently. This study shows that, in this context, a circular economy is feasible, provides tangible benefits, and successfully combines operational efficiency and guest convenience. This study also shows that it is possible to establish a successful tourism supply strategy based on a circular economy, particularly the 3Rs. Still, this strategy should not look at the 3Rs as if they were a uniform reality. Full article

Organic agricultural tourism integrates organic, toxin-free natural environments with agricultural industry and cultural lifestyles, creating a liminal space and experience away from everyday life. This study explores how this environment influences tourists’ memorable tourism experiences and subjective well-being. The research employed a questionnaire survey targeting tourists engaged in organic agricultural tourism in the Hualien and Taitung regions of Taiwan. This study used convenience sampling and collected a total of 440 valid questionnaires from 1 October to 30 December 2023. SPSS and PLS-SEM were employed as the analysis tools. The findings are as follows: 1. Developed scales for organic agricultural tourism liminal space, liminal experience, liminal place, and liminal benefits, validating their reliability and validity. 2. Verified that liminality has a significant positive impact on memorable tourism experiences, which in turn positively affect subjective well-being. 3. Identified and validated the mediating role of memorable tourism experiences in the relationship between liminality in organic agricultural tourism and subjective well-being. 4. Found that liminal experience has the most significant impact on memorable tourism experiences, followed by liminal benefits, highlighting the critical role of liminal experience in tourists gaining benefits from liminal spaces. 5. Expanded the application of liminality theory in tourism-related research, providing theoretical support for how organic agricultural tourism can deepen tourists’ memorable tourism experiences and enhance their subjective well-being through liminality. This study is innovative both in its theme and theoretical contributions, offering significant academic and practical implications for the field. Full article

Destinations seek to increase their competitiveness by offering memorable experiences that can stimulate repeat visitation and positive word of mouth. Travel experiences centered on agrifood systems (i.e., agrifood tourism) encompass a set of attributes (e.g., authenticity and interaction with locals) that tend to be memorable. However, the extent to which these attributes contribute to memorability warrants further investigation. Thus, this study identified common and distinct elements of memorability across agritourism, culinary tourism, and craft-beverage tourism compared to beach tourism (control group). We surveyed a panel (n = 1019) in 2023 using a hypothetical travel scenario with four experience options. A multivariate analysis of variance showed high levels of memorability across various attributes of the agrifood experiences (e.g., learning opportunities and hands-on participation), with few differences across them, as compared to beach tourism. This study advances the scholarly construct of agrifood tourism by incorporating memorability within its complex dynamics. The study results also provide insights that marketers and managers of destinations with a mix of agrifood experiences can use to improve destination competitiveness and memorability (e.g., increasing educational offerings and adding more participative activities). Full article

The purpose of this article is to present a multi-criteria model designed to evaluate the potential of Sincelejo’s cultural identity in tourism development. A descriptive quantitative methodology was used, which included a survey of 211 participants. A decision support method was applied using the weighted additive sum approach and following the multi-attribute method. From the information gathered, the elements of cultural identity shared by most of the criteria were identified, highlighting the gastronomic, social, and cultural traditions and customs of the region, the results of which allowed a composite indicator to be designed to evaluate the tourism potential of cultural identity in the area. This indicator takes into account the idea that the authenticity and cultural uniqueness of a city or region can be a key factor in attracting tourists and providing them with enriching and memorable experiences, promoting the preservation of cultural heritage, environmental protection, and improvement in the quality of life of residents in the search for sustainable tourism development. Full article

The application of augmented reality (AR) technology has revolutionized the memorable tourism experience (MTE) of travelers, while challenging traditional destination marketing practices. As AR technology emerges as a promising approach to enhancing tourists’ experiences in tourism destinations, it becomes increasingly crucial to delve into the specific mechanisms through which AR generates MTE. Therefore, this study integrated MTE into the various conceptual structures of the Technology Acceptance Model (TAM), aiming to explore the antecedents and consequences of MTE formation within the TAM framework. Additionally, the specific relationship between TAM and different degrees of MTE was also discussed. The results indicated that perceived usefulness (PU) and perceived ease of use (PEOU) of AR technology are antecedents for MTE formation. In the High-MTE group, both PU and PEOU had a significant effect on MTE, but in the Low-MTE group, only PEOU had a significant effect on MTE. At the same time, the attitude towards usage (ATU) and the behavioral intention (BI) of AR are two significant consequences of MTE, in which ATU also plays the role of mediator between MTE and BI. Specifically, in the high-MTE group, MTE has a significant positive effect on both the ATU and BI of AR, while the Low-MTE group influences BI only through the complete mediating effect of ATU. This study enriched the existing literature by exploring a new model of using AR to enhance MTE, providing significant implications for future tourism research and the sustainable development of tourist destinations. Full article

Sensory experiences play a remarkable role in the visitor’s satisfaction and behavioral intention to return to a wine tourism unit, so it is important to frequently review the environment in which the experience is lived, to make it memorable. This study aimed to perform a comparative analysis of the perception of sensory experiences between the Abruzzo region in Italy and the Douro region in Portugal. This study also intended to understand the most important sensations sought by wine tourists in each region. A quantitative methodology was used, based on a questionnaire survey that analyses the perceptions of sensory experiences and some variables that characterize the profile of wine tourists. The sample consisted of 199 wine tourists who visited the wine tourism units of the aforementioned regions. The structural equation model results showed that sensory experiences were composed of five factors: sight, hearing, smell, taste, and touch, and sensory experiences manifested with greater intensity in the hearing and smell factors. By comparing the results between the two regions, it can be concluded that smell is the most important factor for wine tourists who visit the Douro region, while for those who visit the Abruzzo region, it is the taste. The obtained results are important, in that they allow perceiving the differences in perception in sensory experiences, which has an impact on the management of companies in the two regions studied. This comparison between two wine regions in two different countries is pioneering work. Different wine regions have different attractiveness factors. Full article

The southern journey by Emperor Qianlong left behind a wealth of cultural resources in the Jiangnan region. While elucidating the intricate facets of these diverse cultures, the tour guide adeptly fulfills the elevated cultural expectations of the tourists. This, in turn, fosters a deeper sense of attachment and loyalty towards the destination among the tourists. This study investigates the influencing mechanism of tour guide cultural interpretation (TCI) on tourists’ loyalty in the context of the southern tour by Emperor Qianlong. The research was conducted with 416 tourists from tour groups visiting Huishan Ancient Town Scenic Area. The results show that TCI has a direct effect on revisit intention (RI) and has an indirect effect on intention to recommend (IR); both memorable tourism experience (MTE) and place attachment (PA) mediate and serially mediate the association between TCI and tourists’ loyalty. The findings enrich the research on the relationship between tour guides’ interpretation and tourists’ loyalty by including MTE and PA as mediating variables. Full article