Search Results (40)

The growing number of senior experts leaving the workforce (especially in more developed economies, such as in Europe), combined with the ubiquitous access to artificial intelligence (AI), is triggering organizations to review their knowledge transfer programs, motivated by both financial and management perspectives. Our study aims to contribute to the field by analyzing options to integrate intergenerational tacit knowledge transfer (InterGenTacitKT) with AI-driven approaches, offering a novel perspective on sustainable Knowledge and Human Resource Management in organizations. We will do this by building on previous research and by extracting findings from 36 in-depth semi-structured interviews that provided success factors for junior/senior tandems (JuSeTs) as one notable format of tacit knowledge transfer. We also refer to the literature, in a grounded theory iterative process, analyzing current findings on the use of AI in tacit knowledge transfer and triangulating and critically synthesizing these sources of data. We suggest that adding AI into a tandem situation can facilitate collaboration and thus aid in knowledge transfer and trust-building. We posit that AI can offer strong complementary services for InterGenTacitKT by fostering the identified success factors for JuSeTs (clarity of roles, complementary skill sets, matching personalities, and trust), thus offering organizations a powerful means to enhance the effectiveness and sustainability of InterGenTacitKT that also strengthens employee productivity, satisfaction, and loyalty and overall organizational competitiveness. Full article

Research work on the relationship between Corporate Social Responsibility and financial performance has been going on for seven decades. Even when the prevailing studies are those that found a positive influence of social responsibility on financial performance, strong conclusive results are still unavailable. Some explanations for this situation are based, among other reasons, on the fact that the variables have a relation mediated by multiple factors. Additionally, it is still unknown whether the results obtained can be extrapolated to all types of companies since the majority of studies have focused on large companies listed on the stock exchange. This research studied how one of those factors (stakeholder satisfaction) mediated in companies of different sizes (including SMEs) and different types of companies (publicly listed companies or private ownership companies). A questionnaire was used, including indices relative to (1) the degree of development of the company’s social responsibility policies, (2) the changes in the satisfaction of four key stakeholders (employees, customers, suppliers, and shareholders) and financial performance (sales and profitability). Findings show the existence of a correlation between social responsibility and financial performance and also that such a relationship is mediated by the satisfaction of stakeholders. That relationship was also found to be independent of company sizes and the type of company This research work is intended to be a contribution towards that field of study, as it has detected a relationship between variables in medium-sized and private ownership companies. Full article

Assessing the levels of job satisfaction among educators and identifying the factors that contribute to their augmentation or diminution holds paramount importance for both educational quality and favorable organizational behavior. Furthermore, job satisfaction also bears significant relevance in terms of sustainability in education. In this context, the purpose of this study is to determine the levels of job satisfaction among teachers using a sample from Turkey and to identify the factors influencing these levels of job satisfaction. The research was conducted within public and private schools affiliated with the province of Muş and its adjacent regions, encompassing educators as its participants. Employing a mixed methods approach with a concurrent design, the present investigation aims to synergistically harness the strengths of both quantitative and qualitative methodologies. This methodological choice is underpinned by the intention to capture a more comprehensive understanding of teachers’ perspectives on job satisfaction. By complementing the data acquired from online scale forms with succinct narrative responses from the educators, a more nuanced comprehension of their viewpoints is achieved. The findings of this study reveal that the levels of job satisfaction among teachers remain situated at a “moderate” threshold (x = 1.85). Among the variables influencing job satisfaction, significant differences have emerged in terms of educational background and the type of school a teacher works in (public/private). The qualitative findings of the study reveal the influential role of the “salary” factor in job satisfaction. Accordingly, the provision of both financial and non-financial support for teachers’ professional development and advancement is considered valuable for job satisfaction and the sustainability of the teaching profession. Full article

The study presents the economic, managerial, and societal perspectives on corporate social responsibility (CSR) as a basis for adding value to enterprises. It investigates the interplay between the digitalisation of activities and the management of Bulgarian financial enterprises, with a focus on HRM and CSR initiatives in a pandemic situation. The study tests the hypothesis that, in pandemic conditions, the CSR of Bulgarian financial enterprises is positively correlated with the digitalisation of general and human resource management. To assess the level of engagement of financial enterprises with CSR causes during the pandemic, the study employs a methodology comprising descriptive statistics and ordinal regression. The main conclusion, based on a nationally representative survey of Bulgarian financial enterprises, is that banks and insurers that heavily invest in digitalisation have demonstrated a higher level of commitment to CSR causes during the COVID-19 pandemic, while conservative and less digitally advanced financial enterprises have had limited CSR activity. By adopting fintech and insurtech solutions directed towards societal needs, market demands, and customer satisfaction, financial enterprises increase their efficiency. Our analysis confirms the interplay between the digitalisation of financial enterprises and support for CSR causes. Full article

This study presents a comprehensive supply chain performance optimization model that addresses the trade-off between supply chain cost and customer service level in the distribution network. The model incorporates both deterministic and scenario-based approaches, allowing for a more realistic representation of supply chain operations. The model is applied to a case company operating in the pharmaceutical supply chain in Ethiopia. The goal is to improve the company’s supply chain performance by optimizing various factors such as establishment costs, handling costs, transportation costs, and demand satisfaction. The study considers both financial measures (supply chain cost) and non-financial measures (customer service level) to evaluate the performance of the supply chain. The results of the study demonstrate the effectiveness of the proposed model in identifying the optimal trade-off between supply chain costs and customer service levels. By comparing the results of the model with the current situation of the case company, it is determined that the company can achieve significant cost reductions of up to 25.26% while still meeting customer demands. The model also takes into account the uncertainty in demand, providing more realistic recommendations for distribution center locations, transportation planning, and order fulfillment. The implications of using this optimization model include the potential for cost savings, improved decision-making, enhanced customer satisfaction, and, ultimately, a more successful supply chain. However, the study has some limitations, including a need for further research on other objectives and considerations, such as environmental impacts and disruptions, which could be addressed in future research directions. Full article

The COVID-19 pandemic has significantly impacted the tourism and hospitality industry. This study aims to reconceptualize the concept of customer perceived value (CPV) in Isfahan’s five-star hotels during the pandemic using the grounded theory (GT) approach in the context of qualitative research. The objective of this study is to explore the key dimensions of CPV and identify the main strategies that enhance the value perceived by hotel customers. Data were collected with interviews with 30 experts in the hotel and hospitality industry, and MAXQDA software was used to analyze the data. The dominant themes that emerged from the content analysis included health-oriented self-gratification value, financial value, quality value, emotional value, social value, epistemic value, information value, and health security value. Additionally, the subthemes identified were trust, satisfaction, and information access. All these themes could potentially be employed by hotel sectors as solutions to enhance customer satisfaction during the pandemic. From a practical standpoint, this study provides insights to hotel managers or practitioners to implement updated strategies that contribute to knowledge development about customer perceived value in the hotel sector, which can lead to enhanced customer satisfaction and loyalty. The article makes theoretical contributions to the literature on CPV by identifying new dimensions that are relevant to the pandemic. This extension of the literature provides a more comprehensive understanding of CPV in crisis situations and can inform future research on the topic. The article also discusses future research directions. Full article

Background: The problem of care rationing is widespread all over the world and results from many factors affecting nurses. These factors may result from the environment in which the nurses work, e.g., the atmosphere at work, or may not be related to work, e.g., place of residence. The aim of this study was to examine the impact of sociodemographic factors (place of residence, satisfaction with the financial situation, number of forms of postgraduate education, work system, number of patients per nurse, number of diseases) on care rationing, job satisfaction and quality of nursing care. Methods: The study is a cross-sectional study which includes 130 nurses from all over Poland who work in urology wards. The criteria for inclusion were consent to the examination, practicing the profession of a nurse, work in the urology department and work experience of at least 6 months, regardless of the number of hours worked (full-time/part-time). The study was conducted using the standardized PIRNCA (Perceived Implicit Rationing of Nursing Care) questionnaire. Results: The average rationing nursing care was 1.11/3 points which means nursing care was rarely rationed. The average job satisfaction was 5.95/10 points, and the assessment of the quality of patient care was 6.88/10 points, which means a medium level of the job satisfaction and the quality of patient care. The rationing of care was affected by the number of nurse illnesses; job satisfaction was influenced by the place of residence and satisfaction with the financial situation, while the quality of care was not influenced by any of the analyzed factors. Conclusions: The result of care rationing is at a similar level as the results in Poland and abroad. Despite the rare rationing of care, employers should take corrective action, especially in terms of increasing the staff and health prevention of nurses. Full article

Most studies have shown that self-employed people have higher levels of life satisfaction than employed people due to high levels of job satisfaction, work flexibility, and job control. However, during the COVID-19 pandemic, many self-employed people experienced economic strain and worried about the situation of their employees and survival of the company. The aim of this study was to examine the level of life satisfaction among self-employed people during the COVID-19 pandemic in different welfare regimes. Analyses were mainly based on Eurofound’s “Living, Working and COVID-19” online survey. Fieldwork took place between April and June 2020 in 27 EU countries. The results showed that there was a significantly lower level of life satisfaction among self-employed people than employed people during the pandemic. This was in contrast to analyses from approximately one year before the pandemic, which showed that life satisfaction was higher among self-employed people. The main reasons for this lower level of life satisfaction among the self-employed during the pandemic were worse household financial situation and more worries about their job. Analyses of life satisfaction among the self-employed in different welfare regimes indicated that self-employed people in the Nordic welfare state regime largely kept their relatively high level of life satisfaction during the pandemic, but this was not the case for self-employed people in other welfare regimes. Full article

Using New Zealand Household Economic Survey (HES) 2018 data, we examine the impact of direct financial market participation post-retirement on retirement income in New Zealand. Our results demonstrate the importance of post-retirement financial market participation in the enhancement of retirees’ financial well-being. We conclude that retirees who participate in the financial market enjoy a 78% increase in overall annuitised net wealth; further analysis also reveals a substantial 154% increase if government pensions are excluded from calculations of annuitised net wealth. Moreover, these retiree participants also show higher probabilities of financial-situation satisfaction. These results highlight the significant contribution to retirement income of direct financial market participation. Our paper sheds extra light on issues related to retirement financial well-being and has important implications for policy makers in New Zealand. Full article

The study aims to investigate the role of financial well-being of the investor on psychological fitness of clients and organizations in the emerging financial markets of India. A survey was conducted during the pandemic in Indian financial markets wherein most of people’s financial situation was extremely poor and uncertain. During the COVID-19 pandemic, retail investors who availed themselves of financial products and services from leading brokerage houses of India were investigated. The study was conducted on 290 retail investors of Delhi, National Capital Region (NCR) and the financial hub of Mumbai. The participants were approached using the purposive sampling method. The study further examined moderating effects of pleasant and unpleasant experience of investors during difficult times. The study applied partial least square multi-group analysis (PLS–MGA) for measuring invariance for pleasant and unpleasant scenarios of investors in the Indian context. The findings suggested that consumers’ well-being enhances individual satisfaction at higher enterprise levels, it also motivates individuals to manage their finances to deal with uncertain times. Additionally, the control variables of age and gender were used to measure pleasant and unpleasant experiences of investors from the base of their satisfaction level. The results suggest that during difficult times in financial markets, females exhibited higher unpleasant experiences than male investors. Further, consumers’ well-being was primarily driven by older investors with pleasant experiences during the pandemic. The present study offers an interdisciplinary approach towards measuring consumers’ psychology in the domain of behavioral finance. Full article

The traditional performance evaluation method, which is mainly based on financial indexes, is no longer applicable to the current dynamic, complex, and coordinated evaluation of the service quality of fresh agricultural produce supply chains. Comprehensive evaluations regarding the quality of coordination-based supply chain services are now required. Specific analyses of index weights, the identification of potential problems, the exploration of the best solutions, and efforts to improve the current situation—regarding the circulation of fresh agricultural products—are also required. By carrying out this research, this paper aims to construct a coordination-based service quality evaluation index system for the fresh agricultural produce supply chain platform. The evaluation system that was created covered the four dimensions involved in platform supply chain coordination. These dimensions are capital flow, logistics, business flow, and information flow. On this basis, this study designed a survey questionnaire to collect data to evaluate customer service quality satisfaction. The research used AHP and the Fuzzy Comprehensive Evaluation method to calculate and analyze indexes and models in the “Fresh Networking” project. Furthermore, this paper proposed a sensitivity analysis model of MCDM evaluation indexes and their weights. In order to verify whether the numerical analysis method was suitable for use in the MCDM evaluation system, in this paper, the sensitivity analysis process of the indexes and their weights was introduced in the evaluation of the “Fresh Networking” project. The evaluation results may reflect the real quality of service in the “Fresh Network” supply chain. The final conclusion to be drawn from this paper is that capital flow is the most sensitive weight, which means that it should be designed and implemented in accordance with optimization-based decisions. The novelty of this paper lies in: (1) the proposal of a coordination-based service quality evaluation index system which includes four dimensions: capital flow, logistics, business flow, and information flow; (2) the design of a research questionnaire for data collection; and (3) the introduction of an improved sensitivity analysis method for the MCDM index. The results presented in this paper will enrich the theoretical research related to MCDM in supply chain evaluations. The results of the analysis can be used to guide supply chain decision makers to make optimization decisions accordingly, which will ensure overall benefits in terms of supply chain coordination, improving the capacity of preservation services, and loss reduction. Full article

People’s attachment styles play a fundamental role in shaping their intimate relationships. Anxiously attached individuals have a strong need for closeness but a poor ability to obtain the closeness they seek. In contrast, people high in avoidance tend to avoid intimacy in close relationships. Dyadic coping can strengthen the bond between partners, and develop empathy, commitment, sensitivity, and responsiveness to the partner’s needs, which may be the basis of shaping intimacy and closeness. The effects of attachment on relational intimacy were examined, using the actor–partner interdependence model and data from 144 heterosexual couples, aged 26 to 60. Both partners completed measures of attachment, intimacy as a relationship satisfaction dimension, and dyadic coping. The results showed that men’s attachment-related avoidance is related to their own intimacy; also, the avoidant attachment of both spouses is related to each other’s intimacy. The effect of having children on intimacy was significant for men; the effect of financial situation on intimacy was significant for women. Moreover, problem-focused common dyadic coping appeared to have a significant moderating effect on the relationship between attachment-related avoidance and intimacy. Adult attachment and dyadic coping significantly contributed to partners’ relational intimacy. Full article

Organizational performance, as well as the performance of industrial enterprises, is affected by changes caused by technological progress and the overall societal situation. Industry 4.0 affords the transformation of the industrial economy to the digital economy. In addition to the mentioned important technological initiative, the organizational performance is determined by the pandemic situation related to the disease COVID-19, which shook the economy of many countries. Society-wide measures accelerated the implementation of Industry 4.0 elements in the management of organizations. The main aim of the presented research was to examine the employees’ perception of the impact of the Industry 4.0 implementation (digitalization) on the enterprise’s performance during the COVID-19 pandemic. The results confirmed that employees in various job positions perceive that Industry 4.0 positively affected the organization’s performance during the pandemic. The employees themselves contribute significantly to the enterprise’s performance, but their performance is limited by the number of tasks that the employer can assign to them during pandemic measures. Enterprise performance will be subsequently reflected in the financial condition, which is limiting for many areas of human resource management. Notably, satisfaction with compensation is an area that is a significant predictor of perceived corporate performance. The results also showed that the pandemic had a negatively perceived impact on employee compensation. For the sustainable management of human resources, the perception of remuneration by employees and the appropriate remuneration itself is an important challenge regarding the relationship between employees and the organization. Full article

The compensation system, employee motivation, and employee satisfaction have received much attention from academics for many years. Existing research, however, does not yet detail the mediation effect of employee motivation on the relationship between the entire compensation system and employee satisfaction. The study explores the influence of the compensation structure on employee satisfaction using employee motivation as mediation. This research embraced a quantitative design, positivism paradigm, deductive approach, and explanatory research. Cross-sectional data from 100 employees were drawn with a random sampling technique using a self-administered survey questionnaire. First, in sequence of analysis, descriptive statistics were conducted. After that, a reliability test was used to test internal consistency. Finally, a correlation test, direct effect, indirect effect, and total effect were used to test the hypotheses at the 0.05 level while analyzing the data. The findings show that the compensation system has a favorable impact on employee satisfaction by partially mediating motivation. Concurrently, this study establishes awareness intending to revise a robust compensation strategy so that employee morale, engagement will increase and turnover will reduce. The study outcomes will assist policymakers in improving the situation of the existing workforce in insurance companies and other financial companies in Bangladesh. Full article

Quality of life (QOL) is a complex and multifaceted concept that has been used to study different aspects of people’s lives, including physical and psychological wellbeing, financial independence, social relationships, personal beliefs and living situation. In this study, we aimed to assess the QOL of a group of Spanish university students and identify associated factors. Method: We completed a cross-sectional study of the QOL of 868 university students using the WHOQOL-BREF questionnaire. In addition, data regarding sociodemographic information and self-esteem (Rosenberg Self-Esteem Scale), physical activity (International Physical Activity Questionnaire—Short version), diet (Spanish Index of Healthy Eating), alcohol consumption (CAGE questionnaire) and sleep quality (Pittsburgh Sleep Quality Index) were collected. Results: A total of 66.2% of participants assessed their QOL positively, while 58.8% favorably evaluated their overall health. Students reported the highest scores for the physical health domain of QOL, whereas they gave the lowest scores for the psychological health domain. Age was inversely associated with QOL. Higher self-esteem and satisfaction with academic performance, as well as sleep and diet quality, were directly associated with higher QOL. The physical health domain of QOL was scored more highly by participants who had a healthy body weight or those who reported moderate levels of physical activity. Higher scores in the social relationships domain of QOL were directly linked to alcohol intake, smoking and low body weight in addition to being inversely associated with screen time. The psychological domain of QOL was lower for those who were overweight or lived alone. Conclusion: Many sociodemographic, academic and behavioral variables are associated with university students’ QOL. The present findings underscore the need to direct further initiatives toward identifying and overcoming barriers to increased QOL for university students. Full article