Search Results (9)

The present study investigates the association between perceived authenticity (PAU), GCON, and behavioral intention within heritage restaurants in Hail, Saudi Arabia. By integrating cognitive appraisal theory (CAT) and the Stimulus-Organism-Response (SOR) framework, this research explores how authenticity perceptions influence both cultural and gastronomic experiences and contribute to sustainable consumption behavior. Also, it investigates the moderating role of consumer knowledge (CKNOW) in enhancing GCON and its subsequent impact on the behavioral intention (BINT) to dine at heritage restaurants. Employing a mixed-methods approach, this study first conducted a content analysis on online reviews to identify key attributes that shape authenticity perceptions. Subsequently, Smart PLS software was employed to conduct an analysis of 417 valid customers of heritage restaurants in Hail. The current study aims to investigate the customers of heritage restaurants in Hail, Saudi Arabia. The current findings showed that students formed a significant market share of heritage restaurants in Hail, Saudi Arabia. The findings confirm that perceived authenticity significantly enhances consumers’ cultural and gastronomic experiences, which in turn fosters GCON and strengthens the behavioral intention to visit authentic restaurants. Furthermore, GCON mediates the association between authenticity, cultural experiences, and purchase intention. Consumer knowledge further moderates this relationship, amplifying the positive effect of GCON on behavioral intention. This study contributes to the growing literature on sustainable gastronomy tourism by demonstrating the crucial interplay between authenticity, sustainability, and consumer knowledge in the heritage restaurant sector. It also offers practical recommendations for restaurant managers, policymakers, and tourism marketers to enhance the authentic dining experience while promoting environmentally responsible behavior. By fostering an awareness of cultural and environmental values, heritage restaurants can serve a critical role in advancing sustainable tourism development in Hail and beyond. Full article

It is becoming increasingly difficult to ignore circular and sustainable economies. A traditional chain transits to a dual-channel supply chain, extending its online channel for more customers, and keeping its offline channel so as to reduce resource utilization for sustainable business. However, there exists some conflict between offline and online channels, such as the showrooming effect (i.e., customers visit an offline store to experience products but then buy them online with a lower price). This work studies a three-echelon book dual-channel supply chain involving an author, an online publisher and an offline retailer. Based on Stackelberg game theory, it investigates the optimal pricing solutions and the optimal retailer’s service effort level with two copyright models and considers the showrooming effect based on either decentralized or centralized decision-making. Afterwards, it develops a cost-sharing contract to make them achieve Pareto optimality. Furthermore, this research studies the influence of the showrooming effect on the optimal decisions and the profits of each member through theoretical and numerical analyses. The findings show that a well-designed contract can lead dual-channel members to cut down the negative impact of the showrooming effect and realize the win–win situation. Finally, it proposes some managerial insights and possible directions for the future. Full article

This paper proposes a new approach, i.e., virtual pooling, for optimising returnable transport item (RTI) flows in a two-level closed-loop supply chain. The supply chain comprises a set of suppliers delivering their products loaded on RTIs to a set of customers. RTIs are of various types. The objective is to model a deterministic, multi-supplier, multi-customer inventory routing problem with pickup and delivery of multi-RTI. The model includes inventory-level constraints, the availability of empty RTIs to suppliers, and the minimisation of the total cost, including inventory holding, screening, maintenance, transportation, sharing, and purchasing costs for new RTIs. Furthermore, suppliers with common customers coordinate to virtually pool their inventory of empty RTIs held by customers so that, when loaded RTIs are delivered to customers, each may benefit from this visit to pick up the empty RTI, regardless of the ownership. To handle the combinatorial complexity of the model, a new artificial-immune-system-based algorithm coupled with deep reinforcement learning is proposed. The algorithm combines artificial immune systems’ strong global search ability and a strong self-adaptability ability into a goal-driven performance enhanced by deep reinforcement learning, all tailored to the suggested mathematical model. Computational experiments on randomly generated instances highlight the performance of the proposed approach. From a managerial point of view, the results stress that this new approach allows for economies of scale and cost reduction at the level of all involved parties to about 40%. In addition, a sensitivity analysis on the unit cost of transportation and the procurement of new RTIs is conducted, highlighting the benefits and limits of the proposed model compared to dedicated and physical pooling modes. Full article

Sharing activities are receiving greater attention due to increasing popularity in recent years. This article focuses on how the use of digital sharing platforms by customers to share products and services helps to increase the saving of natural resources and support sustainable development. In the paper, the authors investigated the main elements affecting ICT based sharing. (1) Literature review: The theoretical part starts with the revision of definitions of sharing activities; descriptions of the links between sharing and sustainable development, policy recommendations, and relevant regulation in the field. Further on, the study emphasises key elements, including ICT ones, that are important for sharing. Finally, the authors investigate how the COVID-19 pandemic affected sharing activities in previously published studies. (2) Methods: During empirical research, the authors revised a list of 33 variables, among which are 16 indicators describing network infrastructure, internet literacy and online shopping. The study uses data for each of the 27 EU countries from 2011 to 2020. The authors investigated correlations between macroeconomics and other variables to determine key variables for the regression model. (3) Results: The authors constructed a dynamic regression model that can be applied to predict the number of participants visiting digital sharing platforms in the European Union (EU). (4) Conclusions: The study shows that, when seeking to forecast the number of visits to digital sharing platforms, it is necessary to use values of main macroeconomic and ICT variables. Among these variables, ICT based indicators are highly dominating. Full article

The objective of this study was to develop healthcare service design concepts through an empirical study utilizing design thinking to improve the quality of caregiver education provided in the neonatal intensive care unit (NICU). This study adopted the Double Diamond Process of service design comprising the discover, define, and development stages. We identified 7 issues, organized into 10 healthcare service design concepts associated with NICU education: improving the design of educational material, improving materials for high-risk infant guidance, a practicum kit, a parent proficiency checklist, a systematic parent education manual, predictable guidelines for tests and treatment plans, waiting time that provides comfort, message cards that convey feelings, a reservation system for visits, and a post-discharge information sharing platform. The service concepts’ effectiveness was verified through evaluations by healthcare experts. The results represent customers’ perspectives and experiences regarding parental education. The application of the healthcare service design method could be further developed in future studies. The 10 service concepts derived from this study can be applied and evaluated as specific NICU educational programs. Full article

In the context of football’s globalisation, some of the most important football clubs (FCs) can currently be classified as ‘entertainment multinationals’. Sport hospitality provides opportunities to maximise club stadiums’ use so that they can increase clubs’ annual turnover and function as branding platforms. This study sought to identify the main narratives shared online about—and the dimensions of—visitors’ experiences with top football brands in stadium tours. The data collected for this research comprised 400 text reviews for 10 European FCs’ stadiums (i.e., 4000 reviews) written by visitors in the post-experience phase. Content analysis of these Web reviews was conducted using Leximancer software. The results confirm the existence of 15 themes: fan, tour, stadium, team, museum, room, staff, game, (best) place, ticket, seating, recommend(ation), food, shop and attraction. Most researchers have examined stadium tours from a supply-side perspective. The present study’s aim was, therefore, to contribute to the existing literature by analysing stadium tours’ dimensions from the visitors’ point of view. Stadium tours and museum visits are important sources of revenue that contribute to FCs’ economic sustainability. Offering outstanding customer experiences is thus of utmost importance to maximise club stadiums’ usage and strengthen fans’ engagement. Full article

Online customer reviews increasingly influence customer purchase decisions. Indeed, many customers have highlighted the significance of online reviews as an influential source of information. This study reports an investigation of the differential effects of online reviews, such as valence and volume, on the customer share of visits. Our findings suggest that valence (i.e., star rating) had more effect, giving a higher average check size to restaurants on the share of visits, while number reviews (volume) did not drive the share of visits to restaurants regardless of the average check size. Therefore, the ideal for casual dining restaurant brands would be to manage highly positive ratings to retain their customers. Full article

Future Smart and Connected Communities (SCC) will utilize distributed sensors and embedded computing to seamlessly generate meaningful data that can assist individuals, communities, and society with interlocking physical, social, behavioral, economic, and infrastructural interaction. SCC will require newer technologies for seamless and unobtrusive sensing and computation in natural settings. This work presents a new technology for health monitoring with low-cost body-worn disposable fully passive electronic sensors, along with a scanner, smartphone app, and web-server for a complete smart sensor system framework. The novel wireless resistive analog passive (WRAP) sensors are printed using an inkjet printing (IJP) technique on paper with silver inks (Novacentrix Ag B40, sheet resistance of 21 mΩ/sq) and incorporate a few discrete surface mounted electronic components (overall thickness of <1 mm). These zero-power flexible sensors are powered through a wireless inductive link from a low-power scanner (500 mW during scanning burst of 100 ms) by amplitude modulation at the carrier signal of 13.56 MHz. While development of various WRAP sensors is ongoing, this paper describes development of a WRAP temperature sensor in detail as an illustration. The prototypes were functionally verified at various temperatures with energy consumption of as low as 50 mJ per scan. The data is analyzed with a smartphone app that computes severity (Events-of-Interest, or EoI) using a real-time algorithm. The severity can then be anonymously shared with a custom web-server, and visualized either in temporal or spatial domains. This research aims to reduce ER visits of patients by enabling self-monitoring, thereby improving community health for SSC. Full article

The Sustainable Development Goals will challenge low- and middle-income settings to look at new approaches for rural sanitation. In 2013, Mzuzu University, in partnership with United Nations Children’s Fund (UNICEF) Malawi, started a low-cost latrine program in rural areas using the corbelled latrine design supported by locally owned sustainable businesses. The objective of this work was to trace customers (early household adopters) and non-customers through field observations and interviews in 15 districts of Malawi. The research team spent 193 personnel work days in data collection and found 21 households as adopters in 7 districts. Most respondents had a preference with regard to the design of the sanitation facility they would like to use. Although sharing of sanitation facilities was common, the corbelled latrine is promoted as a single household pit latrine design. Unfortunately, 8% (23/304) of non-adopters responded they practiced open defecation. Households were satisfied with the corbelled latrine design, and no latrine was found to have collapsed during field visits. To promote the corbelled latrine in Malawi, the following are recommended: (1) education of frontline government extension workers towards non-subsidized household latrines; (2) identification of rural low-income households as the best target for potential adopters; and (3) linkage of low-cost sanitation technologies to community mobilization campaigns led by the government, such as Community Led Total Sanitation. Full article