Transforming Cyber Security Provision through Utilizing Artificial Intelligence

Special Issue Editors

Special Issue Information

Dear Colleagues,

This Special Issue focuses on how developments in artificial intelligence are helping to improve cyber security provision and counteract the actions of those seeking to cause social harm and disruption. Considering the challenges and ethical issues associated with artificial intelligence and its rapidly growing influence, it is of particular interest to determine how the challenges created, both positive and negative, can be dealt with by managers and security specialists in the private and public sectors alike. Hence, this Issue will bring together various researchers that can offer solutions to recurring cyber security-related problems and simultaneously offer new insights into how cyber security policy can be improved to result in the protection of organizations and the wider community. We are open to papers of various types and various methodological approaches. Researchers involved in various industry studies are welcome to submit research for possible publication in this Special Issue. It is hoped that single-discipline, inter-disciplinary and multi-disciplinary studies will feature in the SI and those that submit a paper will benefit from a rigorous peer review process. Papers submitted for peer review can be theoretical in nature, empirical, or conceptual and written in the form of a literature review. Case studies are also welcome. Both early-career researchers and established authors are welcome to submit papers for review.

This Special Issue will add to the existing literature relating to cyber security and will broaden the base of cyber threat intelligence and counterintelligence, highlighting the processes, concepts and models that can be deployed against an ever-increasing cyber threat. Papers can be specific in nature or broad-based, and should appeal to various audiences including academics, researchers, students, business practitioners and government representatives. 

Dr. Peter R. J. Trim
Dr. Yang-Im Lee
Guest Editors

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Keywords

  • business-to-business relations
  • business continuity planning
  • business consumer interaction
  • chatbots
  • code generation
  • critical infrastructure
  • data management
  • ethical factors
  • foundation models
  • generative AI
  • language modelling
  • management issues
  • malware detection
  • model trading tools
  • neural networks
  • problem solving
  • resilience
  • risk management
  • scenario analysis
  • standards
  • threat hunting
  • transformers
  • self-supervised learning

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Published Papers (1 paper)

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Research

21 pages, 748 KiB  
Article
How Cyber Security Enhances Trust and Commitment to Customer Retention: The Mediating Role of Robotic Service Quality
by Roshan Panditharathna, Yang Liu, Fabio Vinicius de Macedo Bergamo, Dominic Appiah, Peter R. J. Trim and Yang-Im Lee
Big Data Cogn. Comput. 2024, 8(11), 165; https://doi.org/10.3390/bdcc8110165 - 20 Nov 2024
Viewed by 712
Abstract
Cyber security is supportive of robotic service provision, the objective of which is to help marketers achieve their aim of providing a high level of service. Marketers need to be aware of cyber security issues and adhere to established cyber security policies. We [...] Read more.
Cyber security is supportive of robotic service provision, the objective of which is to help marketers achieve their aim of providing a high level of service. Marketers need to be aware of cyber security issues and adhere to established cyber security policies. We investigate trust and commitment in relation to customer retention while assessing the mediating role of robotic service quality (RSQ). We employ a survey-based study that utilises 231 valid responses from customers in São Paulo, Brazil. To analyse the data, we used partial least squares structural equation modelling (PLS-SEM). The results show that trust and commitment have a positive impact on customer retention. RSQ has a partial mediation effect on the relationship between the latent constructs of trust, commitment, and customer retention. Thus, it can be suggested that RSQ, which embeds trust and commitment, assists in building a loyal customer base. Marketers outside the Latin American region can benefit from the results of this study since it incorporates cyber security awareness and policy within marketing strategy implementation, ensuring that RSQ is aligned in terms of the digitalisation goals of the company. Full article
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