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Impact of Prioritization on the Outpatient Queuing System in the Emergency Department with Limited Medical Resources

1
School of Mechanical, Electronic and Control Engineering, Beijing Jiaotong University, Beijing 100044, China
2
School of Economics and Management, Beijing Jiaotong University, Beijing 100044, China
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Author to whom correspondence should be addressed.
Symmetry 2019, 11(6), 796; https://doi.org/10.3390/sym11060796
Received: 21 May 2019 / Revised: 11 June 2019 / Accepted: 12 June 2019 / Published: 14 June 2019
The emergency department has an irreplaceable role in the hospital service system because of the characteristics of its emergency services. In this paper, a new patient queuing model with priority weight is proposed to optimize the management of emergency department services. Compared with classical queuing rules, the proposed model takes into consideration the key factors of service and the first-come-first-served queuing rule in emergency services. According to some related queuing indicators, the optimization of emergency services is discussed. Finally, a case study and some compared analysis are conducted to illustrate the practicability of the proposed model. View Full-Text
Keywords: emergency department; queuing theory; analytic hierarchy process emergency department; queuing theory; analytic hierarchy process
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Zhang, A.; Zhu, X.; Lu, Q.; Zhang, R. Impact of Prioritization on the Outpatient Queuing System in the Emergency Department with Limited Medical Resources. Symmetry 2019, 11, 796.

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