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Enterprise Architecture and Organizational Benefits: A Case Study

Information Systems Department, Faculty of Computing and Information Technology, King Abdulaziz University, Jeddah 21589, Saudi Arabia
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Sustainability 2020, 12(19), 8237; https://doi.org/10.3390/su12198237
Received: 11 August 2020 / Revised: 13 September 2020 / Accepted: 27 September 2020 / Published: 7 October 2020
(This article belongs to the Special Issue The Role of Enterprise Architecture for Digital Transformations)
Enterprise architecture (EA) is a framework that consists of multiple processes to align business strategies with information technology (IT) architecture. It helps the organization standardize business operations and incorporate systems in different layers to achieve business goals and organizational benefits. This study focuses on identifying organizational benefits that can be achieved through EA implementation. The study comprises three main phases: (i) benefits realization (from literature review), (ii) benefits reconfirmation (from EA experts), and (iii) benefits validation (through a case study). Specifically, the benefits considered in this study are related to EA products, services, and strategies are known as: (i) business agility, (ii) creating competitive advantage, and (iii) increasing value. The study covers a vast literature review to define the current status of EA and organizational benefits. In addition, the study incorporates a number of measuring factors for each EA benefits with the help of a literature review. The initial findings reconfirmed and modified based on the experts’ opinions collected through interview sessions. The research applied the grounded theory and qualitative approach to analyze the interview sessions. Accordingly, using the experts’ advice, we proposed a model to show the steps and guidelines for assessing EA organizational benefits using corresponding measuring factors and sub-criteria. Finally, the proposed model validated through an in-depth case study to get final confirmation and see the model fits reality. Overall, this research highlight the potential benefits an organization can achieve from EA framework implementation. The proposed framework can assist EA decision-makers to understand and realize the EA benefits and its assessment process. View Full-Text
Keywords: enterprise architecture; organizational benefits; business agility; creating competitive advantage; increasing value; qualitative study enterprise architecture; organizational benefits; business agility; creating competitive advantage; increasing value; qualitative study
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MDPI and ACS Style

Saleem, F.; Fakieh, B. Enterprise Architecture and Organizational Benefits: A Case Study. Sustainability 2020, 12, 8237. https://doi.org/10.3390/su12198237

AMA Style

Saleem F, Fakieh B. Enterprise Architecture and Organizational Benefits: A Case Study. Sustainability. 2020; 12(19):8237. https://doi.org/10.3390/su12198237

Chicago/Turabian Style

Saleem, Farrukh, and Bahjat Fakieh. 2020. "Enterprise Architecture and Organizational Benefits: A Case Study" Sustainability 12, no. 19: 8237. https://doi.org/10.3390/su12198237

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