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Sustainability 2018, 10(11), 4097;

Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol

Department of Statistics, COMSATS University Islamabad, Lahore Campus 54000, Pakistan
Business Developments & Technology Department, Aarhus University, 1, 8000 Herning, Denmark
Management Department, College of Business & Entrepreneurship, Fort Hays State University, Hays, KS 67601, USA
Technology & Innovation Department, Faculty of Engineering, University of Southern Denmark, 55, 5230 Odense, Denmark
Management Department, Aarhus BSS, Aarhus University, 1, 8000 Aarhus, Denmark
Arriyadh Community College, King Saud University, Riyadh 11451, Saudi Arabia
KSA Workers University, Cairo 11311, Egypt
College of Business Administration, King Saud University, Muzahimiyah 11451, Saudi Arabia
Author to whom correspondence should be addressed.
Received: 4 October 2018 / Revised: 24 October 2018 / Accepted: 31 October 2018 / Published: 8 November 2018
(This article belongs to the Section Economic, Business and Management Aspects of Sustainability)
PDF [449 KB, uploaded 8 November 2018]


This paper is intended to design and provide a reliable and valid measurement instrument to aid organizations that wish to self-assess their performance and positioning relative to sustainable enterprise excellence. Recent research trends in performance excellence, quality management, and organizational sustainability have been directed towards integrated management systems (IMS). Sustainable Enterprise Excellence (SEE) is among these integrated management systems. SEE is undergoing ongoing development and its measurement scale is rudimentary, hence it lacks the more sophisticated sorts of measurement scales often used for organizational self-assessment purposes. A scientific approach is used herein to devise a more comprehensive SEE-oriented organizational assessment against six proposed performance results-oriented domains or constructs: governance and strategy, process implementation, sustainability performance, financial performance, innovation performance, and human capital performance. Each organizational performance construct is to be measured by ten attributes-based items. Maturity scale ratings that range from 0 to 10 reflect organizational performance relative to the associated item and the sum of item ratings across a construct reflects performance within the specific domain, the summation of the six construct scores then yields a measure of the overall organizational performance with respect to SEE. The assessment areas against which organization performance compares poorly suggest opportunities for improvement of associated business processes, the achievement of which will contribute to a sustainable future. View Full-Text
Keywords: business excellence; sustainability; governance; process orientation; innovation; scale development; human capital; capacity building business excellence; sustainability; governance; process orientation; innovation; scale development; human capital; capacity building

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This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited (CC BY 4.0).

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Hussain, T.; Edgeman, R.; Eskildsen, J.; Shoukry, A.M.; Gani, S. Sustainable Enterprise Excellence: Attribute-Based Assessment Protocol. Sustainability 2018, 10, 4097.

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