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Open AccessArticle

Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China

by Jinlin Liu 1,2,* and Ying Mao 2,3,*
1
Walter H. Shorenstein Asia-Pacific Research Center, Stanford University, Stanford, CA 94305, USA
2
Research Center for the Belt and Road Health Policy and Health Technology Assessment, Xi’an Jiaotong University, Xi’an 710049, China
3
School of Public Policy and Administration, Xi’an Jiaotong University, Xi’an 710049, China
*
Authors to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2019, 16(20), 3968; https://doi.org/10.3390/ijerph16203968
Received: 21 September 2019 / Revised: 9 October 2019 / Accepted: 17 October 2019 / Published: 17 October 2019
(This article belongs to the Special Issue Patient Satisfaction with Health Services)
Rural medical services play an important role in protecting and promoting the health of the rural population; however, patient satisfaction with rural medical services has been understudied in China. A better understanding of the actual situation and the determinants involved will provide evidence for health-related policy makers and hospital managers to further improve rural medical services. A total of 9811 patients (5208 outpatients and 4603 inpatients) were included in this study from a cross-sectional survey conducted in rural hospitals from 11 western provinces in China. Three in five patients (including outpatients and inpatients) were satisfied with rural medical services. The mean overall satisfaction scores were 3.61 ± 0.857 and 3.80 ± 0.829 (out of a maximum of 5) for rural outpatients and inpatients, respectively. The most satisfying domains for outpatients and inpatients were medical service attitude and illness explanation, and waiting time and medical expenses were the domains that outpatients and inpatients were least satisfied with. Satisfaction with medical technology (OR: 1.73; 95% CI: 1.57–1.92) and satisfaction with trust in physicians (OR: 2.05; 95% CI: 1.85–2.28) were identified as the strongest predictors of outpatients’ and inpatients’ overall satisfaction with rural medical services, respectively. This study might shed light on rural medical services management in China. View Full-Text
Keywords: patient satisfaction; rural medical services; China patient satisfaction; rural medical services; China
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Liu, J.; Mao, Y. Patient Satisfaction with Rural Medical Services: A Cross-Sectional Survey in 11 Western Provinces in China. Int. J. Environ. Res. Public Health 2019, 16, 3968.

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