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Experience of Good Practice in an Occupational Accident Mutual Insurance Society, Based on the Voice of Patients and Professionals

1
Health and Economic Benefits Department, Mc-Mutual. Barcelona, 08037 Cataluña, Spain
2
Hospital Vall Hebron, Barcelona, 08035 Cataluña, Spain
3
Health Psychology Department, Universidad Miguel Hernández, Elche, 03202 Comunidad Valenciana, Spain
*
Author to whom correspondence should be addressed.
Int. J. Environ. Res. Public Health 2019, 16(20), 3856; https://doi.org/10.3390/ijerph16203856
Received: 8 September 2019 / Revised: 6 October 2019 / Accepted: 7 October 2019 / Published: 12 October 2019
(This article belongs to the Special Issue Patient Satisfaction with Health Services)
In Spain, the protection of workers’ health is organized through what are known as occupational accident mutual insurance societies. While health protection is a fundamental issue within a mutual society, dimensions, such as patient quality and safety, are measured in the same way as in the conventional healthcare sector. However, in mutual societies, it is traditionally acknowledged that experiences of medical evaluation systems of healthcare provision and quality improvement are less frequent. The following is an example of how a Quality Plan has been structured within an organization with these characteristics, and instruments and measures have been developed to capture information in decision making from the perspective of patients and professionals. The Quality Plan represents the ongoing commitment of this organization to achieve patient-centered care. These changes revolve around these measures and, therefore, it is defined as a good practice. View Full-Text
Keywords: patient-centered care; patient outcome assessment; patient satisfaction; mutual insurance societies patient-centered care; patient outcome assessment; patient satisfaction; mutual insurance societies
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Moya, D.; Iglesias, M.; Manzanera, R.; de la Torre, F.; Plana, M.; Gálvez, G.; Guilabert, M. Experience of Good Practice in an Occupational Accident Mutual Insurance Society, Based on the Voice of Patients and Professionals. Int. J. Environ. Res. Public Health 2019, 16, 3856.

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