Search Results (77)

The management of transfer pricing operations is considered from the perspective of modeling financial and accounting processes for various organizations, using agricultural enterprises as an example. It is demonstrated that the execution of transfer pricing operations between related parties—which may function as responsibility centers within an organizational holding structure—serves as a managerial lever influencing the financial income and expenses of individual business units. It is revealed that the developed model of managerial accounting for transfer pricing operations, grounded in tax compliance and the balancing of stakeholder interests, is based on two key aspects: first, to ensure the balanced development of the company’s business units, a list of key performance indicators (KPIs) is developed and integrated into a balanced scorecard (BSC), promoting the sustainable and stable operation and growth of the company; second, with access to this list of KPIs, the manager of each business unit can exert indirect influence over a segment of the final product’s value chain by selecting transfer prices that adhere to the arm’s length principle. The practical application of the proposed model is illustrated using previously formed economic operations from the research base. Full article

This paper tackles the logistics dilemma of how to meet customer expectations while at the same time respecting the internal processes and financial interests of the company and ensuring long-term sustainability. In this paper, integrated Quality Function Deployment (QFD) and Balanced Scorecard (BSC) techniques developed a method for the structured planning of logistics strategies. BSC, combined with QFD, gives the opportunity not only to “translate” the voice of the customer but also to focus on the company’s interests from four perspectives. For example, for products, we evaluated the interactions between different expectations, and the focus was on the disputes that arise during the expectations. The result of this paper is that Extended QFD provides a new method to formulate the various requirements. This method is suitable for creating a sustainable logistics strategy. Full article

Sustainability has become one of the main drivers of organizational performance. This study investigates the integration of sustainability with the balanced scorecard (BSC) as a framework for translating environmental management strategy into organizational performance. This review also seeks to map sustainability balanced scorecard (SBSC) research, clarifying its current role and identifying gaps and opportunities for future research. To achieve this, we sourced and reviewed 247 publications from the Web of Science index, corresponding to 129 scientific journals and 57 conference proceedings. Our analysis included content analysis and bibliometric analysis performed using the R packages Bibliometrix (version: 4.3.5), Biblioshiny, and CiteSpace (6.3.R1 Basic). The findings revealed that the SBSC enhances organizational capacity to align sustainability with strategic objectives, although significant implementation barriers remain, such as the selection of appropriate sustainability indicators and organizational resistance. This study contributes to advancing the theoretical and practical understanding of the SBSC while offering pathways for future research and application across sectors. Full article

The advancement of sustainable economic development has become a strategic imperative for enterprises aiming to combine financial development with environmental and social responsibility. In this regard, strategic enterprise management (SEM) has a critical role in incorporating the aspects of sustainability into decision making. The present paper suggests a multicriteria decision-making framework that utilizes fuzzy TOPSIS in assessing and ranking sustainability integration aspects in organizations. By considering the intrinsic vagueness of sustainability analysis, the fuzzy TOPSIS model enables the systematic analysis of environmental, social, and governance (ESG) factors by companies for ensuring their alignment to corporate strategic goals. A case study of a major international airport in Greece demonstrates how the proposed methodology assists strategic choice making, balancing economic viability and sustainable value creation. The results show primary trade-offs among human capital investment, environmental footprint reduction, and stakeholder communication, demonstrating how companies can enhance long-term resilience and competitiveness. This research adds to the existing literature by giving an integrated strategic enterprise management framework with the use of decision support instruments to foster sustainability-oriented corporate governance and strategic efficacy. The suggested model is flexible and can be applied in any industry, hence being a benchmark for sustainable business practice. This paper contributes to the literature by integrating fuzzy TOPSIS with balanced scorecard in the context of airport strategic sustainability management, offering both methodological advancement and empirical insights for transport and supply chain enterprises. Full article

Due to inappropriate operational strategies, the operational outcomes of education PPP projects often fail to meet expected goals, posing challenges to the sustainable operation of these projects. Through an operational performance evaluation, deviations between operational outcomes and intended goals and the underlying causes of these deviations can be identified, thereby supporting the adjustment of operational strategies. Therefore, this study proposed a performance evaluation model based on the Limited Cloud Model for education PPP projects. Firstly, this study refined the evaluation dimensions of the Balanced Scorecard based on the stakeholder needs and the Asset-Classified Operation characteristics of education PPPs, and an indicators system for the operational stage was developed. Secondly, a performance evaluation model was constructed using the COWA-Critic-Game Theory weighting method and the Finite Cloud Model. Finally, the performance evaluation model was applied to a newly operated university PPP project in Yantai, China, to conduct a case study. The evaluation results demonstrated the practicality and superiority of the proposed model in addressing the complex performance management challenges of education PPPs. This model assisted Special Purpose Vehicles (SPVs) in identifying issues within operational strategies and making necessary adjustments. Full article

Ports play a crucial role in Indonesia’s economy, yet many, particularly smaller ports, lack standardized port performance indicators (PPIs) to assess and improve operational efficiency. Existing studies primarily focus on financial and operational performance, often employing either the balanced scorecard (BSC) or PESTLE analysis in isolation, with limited integration of sustainability concepts, such as smart port and green port frameworks. This study bridges this gap, aiming to develop and validate a comprehensive PPI framework that combines BSC, PESTLE, and circular economy smart and green port principles to create holistic performance assessment tools for ports. The research used a three-round Delphi method, incorporating expert evaluations and consensus from academics, consultants, port authorities, and customers to validate key performance indicators. A total of 127 PPIs were initially identified through a literature review and expert consultations, using strict selection criteria—standard deviation ≤ 1.5, interquartile range (Q3–Q1) ≤ 2.5, and ≥51% expert agreement (ratings 8–10). The final validated framework includes 114 indicators covering financial, operational, environmental, and strategic dimensions. This study provides valuable insights for port authorities to optimize performance and align with global best practices by integrating internal and external factors into a comprehensive model. Full article

There are conflicting findings in the literature regarding the factors that influence school success. This uncertainty complicates the effective allocation of resources. The present study aims to identify critical success factors (CSFs) for schools by incorporating the perspectives of various stakeholders and addressing this gap in the literature. Additionally, a comprehensive performance measurement model is developed to ensure the sustainability of success. A three-phase complementary methodology was employed with 330 participants, including school administrators, students, and parents, from 23 high schools in Istanbul. Fuzzy cognitive mapping (FCM) was utilized to identify critical success factors (CSFs) by calculating centrality index values. Additionally, a SWOT (Strengths, Weaknesses, Opportunities, and Threats) analysis was conducted to assess the institutional context, and a balanced scorecard (BSC) was developed for performance measurement. According to the results from FCM and SWOT analysis, the factors related to teachers, students, and school physical conditions were identified as the most critical success factors. The BSC model was employed in four high schools, yielding performance scores of 81.12 and 92.52, 67.89, 77.58, respectively. With its unique methodological approach integrating three analytical techniques, this study highlights the critical role of teacher experience, student quality, and appealing physical conditions in school success. It offers school administrators a scientifically grounded, practical performance evaluation tool. This study is significant as it establishes a foundation for monitoring large-scale investment performance in schools, encompassing Environmental, Social, and Governance (ESG) dimensions, and providing a basis for sustainability initiatives within educational institutions. Full article

Conceptualized in this paper is the integration of sustainability into the strategic balanced scorecard for event tourism (SBSC-ET), emphasizing a holistic approach to managing event tourism. The community perspective focuses on cultural preservation and social equity, while the host location perspective addresses site sustainability, economic impacts, and stakeholder balance. The providers perspective highlights operational efficiency and sustainability, and the tourist perspective promotes responsible tourism and value co-creation. By organizing metrics according to stakeholder roles and objectives, the SBSC-ET ensures improved management of event tourism, addressing multiple dimensions of sustainability, including community needs, economic impacts, operational efficiency, and tourist experiences, ultimately benefiting all stakeholders involved. Full article

The hotel industry has faced significant challenges in both the short and long term, particularly due to the impact of COVID-19, highlighting the need for strategic adjustments to ensure sustainability and growth. This study investigates the strategic elements emphasized in CEO messages published on hotel company websites and their relationship with current and future corporate performance. Utilizing text mining techniques and the Sustainability Balanced Scorecard (SBSC) framework, this research classifies key strategies into financial, customer, internal business processes, learning and growth, social responsibility, and security and safety perspectives. Empirical analysis using the 2SLS regression model reveals several critical findings. First, strategies emphasizing financial and customer perspectives positively influence future corporate performance, though no significant impact is observed on current performance. Second, internal business processes and learning and growth perspectives show no statistically significant relationship with either current or future corporate performance. Third, social responsibility initiatives have an immediate positive effect on current performance, but their long-term impact is negligible. Finally, security and safety perspectives negatively affect both short-term and long-term corporate performance, largely due to the associated costs. However, additional network analysis demonstrates that security and safety factors are interconnected with other strategic elements, suggesting their complementary importance for overall operational stability. The study highlights the critical role of transparent information delivery through CEO messages as a tool for communicating corporate vision and strategy, offering insights into how stakeholders can utilize this information for decision-making. These findings provide valuable theoretical and managerial implications for sustainable hotel management in a post-pandemic environment. Full article

Informatization is an essential component of becoming a sustainable and competitive SMEs in a rapidly changing society. Previous studies suggest that the informatization leadership of CEOs and executives, especially in SMEs, can have a significant impact on business performance. To empirically analyze this possibility, this study analyzes the impact of CEOs’ and executives’ informatization leadership on business performance using data from 4000 SMEs in Korea in 2020. In particular, we also examine it from the perspective of BSC business performance, which includes non-financial indicators along with financial performance, which is a short-term indicator. In this study, exploratory factor analysis was conducted to extract variables based on secondary data. And multiple regression analysis was conducted to examine the relative importance and direction of the influence of independent variables on dependent variables. The results show that informatization leadership does not have a statistically significant impact on financial performance. In other words, informatization leadership does not affect short-term financial performance. However, there is a statistically significant positive impact on BSC business performance. This means that the higher the informatization leadership, the higher the BSC business performance, including non-financial performance. Therefore, it implies that the CEOs and executives of SMEs should have informatization leadership for long-term performance. This study reveals the importance of informatization leadership of CEOs and executives in SMEs and suggests that CEOs and executives should strive to improve their informatization leadership for sustainable management in the future. This study also provides policy implications for improving informatization leadership. Full article

The increasing focus on sustainability and climate change mitigation necessitates that corporate strategies not only build competitive advantage but also contribute to the creation of sustainable operations. The purpose of the article is to present, based on the analyses of the development of the strategic targets of leading Fast-Moving Consumer Goods (FMCG) companies, a method for operationalizing an ESG-adapted corporate strategy within FMCG companies using the Balanced Scorecard (BSC). ESG, encompassing environmental, social, and governance factors, requires a shift in both strategic management theory and practice. The author explores how ESG metrics can be integrated into the traditional BSC framework alongside financial, customer, and business processes and learning and growth perspectives to align with the growing importance of sustainability. The study identifies specific measures that contribute to a successful transition toward sustainable business practices. The findings demonstrate that the BSC, when adapted to incorporate ESG considerations, is an effective tool for strategy implementation and operational management in FMCG companies. While the proposed framework focuses on the FMCG sector, it has potential applications across other industries. The article makes important theoretical contributions, though it would benefit from further empirical research, sector-specific comparisons, and a more detailed examination of external ESG factors that impact corporate strategy. Full article

Purpose: Addressing sustainability challenges in additive manufacturing (AM) is critical due to high energy consumption and waste. Optimising AM operations is vital for sustainability. However, the existing literature lacks practical examples for AM companies on how to enhance sustainability. To address this gap, a case study within an AM firm was conducted. Design approach: Using the analytical hierarchy process (AHP), sustainability key performance indicators (KPIs) were identified, aligned with the firm’s strategic objectives. Sustainable value stream mapping (Sus-VSM) analysed the production process for sustainability performance. A sustainability strategy map (SSM) was created based on the five perspectives of the 4th generation balanced scorecard (BSC) approach and the results from the case study. Findings: The research identified optimisation areas in the multi-jet-fusion (MJF) process, crafted tailored sustainability KPIs, and developed a SSM to seamlessly integrate sustainability initiatives into the company’s vision. Value: This contribution provides a structured methodology for selecting KPIs and offers a holistic approach to implementing Sus-VSM within the AM industry. The manuscript emphasises the need to incorporate a fifth perspective into the BSC and proposes a framework for developing a SSM. This study aims to guide AM companies toward a more environmentally responsible and socially conscious approach to manufacturing. Full article

The development of ports for the sake of tourism is one of the key strategies in developing and strengthening a solid foundation in the tourism industry. The integration of a supply chain into port management for the purposes of tourism that is sustainable balanced can be used as a model for planning sustainable port development for tourism purposes. However, there are scarcely any studies on this topic, while plenty focus on the general concepts involved. To fill this gap, this article presents a model of a Sustainability Balanced Scorecard for ports. The author proposes a new approach to planning port development and supply chain management for tourism, particularity to provide recommendations and further our understandings of the relationships involved in the Sustainable Balanced Scorecard from the stakeholder perspective, the learning and growth perspective, the internal process perspective, the financial perspective and the environmental perspective. Using these five perspectives, the literature review identifies 56 indicators of 15 factors that can be used in the model. Therefore, this research helps to enhance and develop sustainable and efficient conditions in tourism while reducing future risks. Moreover, the research enables stakeholders to gain an understanding of and knowledge about the sustainable development and management of ports and for tourism. The insights can be applied in policy and strategy development according to the sustainable development goals (SDGs) to accommodate social movement, environmental risk and economic inequality. Full article

The performance of supply chains significantly impacts the success of businesses. In addressing this critical aspect, this article presents a methodology for analyzing and predicting key performance indicators (KPIs) within supply chains characterized by limited, imprecise, and uncertain data. Drawing upon an extensive literature review, this study identifies 21 KPIs using the balanced scorecard (BSC) methodology as a performance measurement framework. While prior research has relied on the grey first-order one-variable GM (1,1) model to predict supply chain performance within constrained datasets, this study introduces an artificial intelligence approach, specifically a GM (1,1)-based artificial neural network (ANN) model, to enhance prediction precision. Unlike the traditional GM (1,1) model, the proposed approach evaluates performance based on the mean relative error (MRE). The results demonstrate a significant reduction in MRE levels, ranging from 77.09% to 0.23%, across various KPIs, leading to improved prediction accuracy. Notably, the grey neural network (GNN) model exhibits superior predictive accuracy compared to the GM (1,1) model. The findings of this study underscore the potential of the proposed artificial intelligence approach in facilitating informed decision-making by industrial managers, thereby fostering economic sustainability within enterprises across all operational tiers. Full article

Among the main obstacles affecting the competitiveness of Peruvian Small and Medium Enterprises (SMEs) are poor strategic planning and incipient use of management control systems that support the integration of sustainable practices for the growth of the organization. Not considering sustainability in the strategy and management control systems of Peruvian SMEs can jeopardize their stability and growth, as they are part of the supply chain of large companies that look for suppliers that comply with sustainability standards. Since manufacturing SMEs play a vital role in the economies and social welfare of countries, providing them with appropriate management tools to evaluate the sustainable performance of their activities is urgent to assure their survival. Thus, the aim of this study is to design a holistic sustainability assessment framework that enables Peruvian manufacturing SMEs to evaluate the full integration of sustainability into their business strategy and the creation of value for each stakeholder. Based on the gaps found in the literature review, a conceptual assessment framework was designed, then a multiple-case study was conducted in three Peruvian manufacturing SMEs in the plastic sector, and the data obtained were used to deploy the proposed conceptual assessment framework. Full article