- Article
ODIN IVR-Interactive Solution for Emergency Calls Handling
- Bogdan-Costel Mocanu,
- Ion-Dorinel Filip,
- Remus-Dan Ungureanu,
- Catalin Negru,
- Mihai Dascalu,
- Stefan-Adrian Toma,
- Titus-Constantin Balan,
- Ion Bica and
- Florin Pop
Human interaction in natural language with computer systems has been a prime focus of research, and the field of conversational agents (including chatbots and Interactive Voice Response (IVR) systems) has evolved significantly since 2009, with a majo...