Search Results (16)

In enterprises, managers often intentionally break the rules out of altruistic motives, which is called managerial pro-social rule breaking (MPSRB). Most studies have focused on its positive consequences, while its potential dark side is neglected and lacks exploration. To bridge this gap, based on the broken windows theory, this study tries to investigate the mechanism and boundary of MPSRB’s influence on employees’ workplace deviance, introducing organizational anomie as a mediating variable and normative conflict as a moderating variable. An experiment study and a time-lagged questionnaire survey were conducted in mainland China. The results revealed the following: MPSRB had a positive impact on the perceived organizational anomie of employees; organizational anomie mediated the influence of MPSRB on employees’ workplace deviance; normative conflict moderated the influence of MPSRB on organizational anomie; normative conflict negatively moderated the indirect effect of organizational anomie. This study provides a new perspective on the mechanism and boundary of the negative consequences of MPSRB and provides practical implications for enterprises to reduce the employees’ deviance caused by MPSRB. Full article

In today’s dynamic organizational environments, interpersonal conflict and social exclusion can significantly impact employee behavior and organizational effectiveness. This study explores the complex interplay between interpersonal conflict, workplace ostracism, and interpersonal deviance in Jordan’s public sector, emphasizing the moderating role of supervisors’ active empathic listening. Using the stressor–emotion model, conservation of resources (COR) theory, and conflict expression (CE) framework, this study examined these relationships through a two-wave survey design. Data were collected from 501 public sector employees using validated scales, and an analysis was conducted using SPSS and AMOS, with structural equation modeling employed for hypothesis testing. The findings reveal that interpersonal conflict strongly predicts workplace ostracism and interpersonal deviance. Workplace ostracism mediates the relationship between conflict and deviance, while supervisors’ active empathic listening moderates these effects, reducing the likelihood of deviant behaviors. These results underscore the importance of fostering empathetic leadership and inclusive workplace environments to mitigate conflict’s negative impact. This research contributes to understanding workplace dynamics by highlighting the critical role of supervisors in moderating conflict and ostracism. The findings have practical implications for public sector organizations. Beyond training programs, supervisors can implement active empathic listening in practical settings by regularly holding one-on-one meetings in which they actively listen to employee concerns, using verbal and non-verbal cues to show engagement, asking open-ended questions to encourage deeper discussion, reflecting employee emotions to validate their feelings, and following up on issues raised to demonstrate concrete action based on what they have heard; this creates a culture of open communication in which employees feel heard and valued, leading to increased employee engagement and improved problem-solving abilities. Full article

This study looked at the complex interactions between agreeableness as a personality trait and five deviant workplace behaviours (including experienced incivility and innovative deviant behaviour) and the role of perceived stress as a mediating mechanism in front-of-house hotel workers. The study adopted a convenience sampling approach to improve access to frontline employees in the hotel sector in Turkey; a total of 500 questionnaires were collected, and 360 were usable. A partial least square structural equation modelling (PLS-SEM) was used to test the conceptual model and hypothesised associations. The findings show that agreeableness has a negative association with perceived stress and experienced incivility but is positively correlated with innovative deviant behaviour. In contrast, perceived stress is negatively correlated with innovative deviant behaviour but positively associated with experienced incivility. We also found that perceived stress serves as a mediating mechanism in this relationship. According to the findings, the personalities of employees and how they perceive stress could shape how it impacts workplace deviance, depending on whether it is constructive or destructive. The study’s findings have significance for managerial policies aimed at building a collaborative and innovative workplace and understanding how personality traits and perceived stress impact broader workplace deviance. Full article

The ambivalent experience of superior–subordinate relationships is widespread in organisations and has gradually become an important factor influencing employees to actively engage in extra-role behaviours. However, employees’ constructive deviance is extremely important for organisational development as they are important extra-role behaviours for organisational innovation and change. Owing that academic research on the antecedents of employees’ constructive extra-role behaviours has lacked attention to individual emotional variables such as the leader–member exchange ambivalence, by drawing on self-control resource theory and social cognitive theory, this study examined the effects of leader–member exchange ambivalence on employees’ constructive deviance, as well as the role of ego depletion and role-breadth self-efficacy. Based on a two-point questionnaire survey of 332 employees from different industries in China, the study tested hypotheses with SPSS 27 and AMOS 27 and found that the more leader–member exchange ambivalence, the less likely they were to engage in employees’ constructive deviance, leader–member exchange ambivalence affected employees’ constructive deviance through ego depletion, and when role-breadth self-efficacy is high, the lower the ego depletion of employees with leader–member exchange ambivalence, the more likely they are to engage in employees’ constructive deviance. This study is intended to guide organisations to pay attention to the problem of individual internal conflict arising from superior–subordinate relationships, to remove the barriers to constructive transgression by individuals, and to truly exploit the innovative capacity of individual organisations. The study suggests that managers should pay attention to the negative effects of employees’ perceived ambivalent experiences of supervisor-subordinate relationships, maintain consistency, and build positive social exchange relationships with their employees. Organisations should strengthen the training of leaders and employees to eliminate the serious internal attrition that organisations face from social network relationships. And employees should face the limitations of resources and reduce dependence on the leader–member exchange relationship as the dependence for their work attitudes and behaviours. Full article

Drawing upon the conservation of resource theory, we offer a framework for understanding the mechanism underlying the effect of public employees’ overqualification on their cognitive and behavioral outcomes, through both positive and negative paths. We propose that perceived overqualification elicits two subjective cognitions, namely, perceived control and psychological entitlement, which further lead to public employees’ behaviors through approach (organizational citizenship behavior) and avoidance (workplace deviance behavior) tendencies. A total of 421 public employees participated in the three-stage time-lag investigation. The findings indicated that public employees’ perceived overqualification is positively related to perceived control, and perceived control is positively related to organizational citizenship behavior. Perceived control completely mediates the relationship between perceived overqualification and organizational citizenship behavior. Perceived overqualification is positively related to psychological entitlement, and psychological entitlement is positively related to workplace deviance behavior. Psychological entitlement completely mediates the relationship between perceived overqualification and workplace deviance behavior. This study constructed a double-edged sword model of perceived overqualification based on the public sector, discussing the influence of public employees’ perceived overqualification on their workplace behaviors from the perspective of resource assessment and self-evaluation, and providing theoretical guidance for the practice of human resource management within the public sector. Full article

Despite the significance of pro-environmental behavior (PEB) in the workplace, most of the existing studies have neglected its negative work outcomes. Drawing upon moral licensing theory and cognitive dissonance theory, we construct a conceptual model of the influence mechanism of employees’ PEB (i.e., public-sphere PEB, private-sphere PEB) on workplace deviance through psychological entitlement, and the moderating effect of rationalization of workplace deviance on the relationship between psychological entitlement and workplace deviance. Using two-stage survey data from 216 employees in China, we performed hierarchical regression analysis and structural equation modeling method to test our hypotheses. Our findings reveal that public-sphere PEB positively affects psychological entitlement, while private-sphere PEB negatively affects psychological entitlement. Psychological entitlement further positively affects workplace deviance. In addition, rationalization of workplace deviance strengthens the positive impact of psychological entitlement on workplace deviance. This study offers novel insights into the dark side of PEB literature by exploring the PEB–workplace deviance relationship. This study also contributes to managerial implications of how PEB leads to workplace deviance and how to address this issue. Full article

This study investigates the extending negative effects of impression management (IM) on organizational outcomes in the nursing context. Specifically, this study aims to understand the impact of IM on workplace exclusion through workplace deviance. The data came from 277 head nurses (nurses in leadership positions) in elderly care homes in Belgium. Structured paper-and-pencil questionnaires were administered on site in the respondents’ workplaces. In the findings of the current research, IM is positively related to workplace exclusion and the relationship is mediated by workplace deviance. Although, initially, IM is performed by the actors as a natural behavior to maintain their image, at some point, the actors can become fatigued with maintaining their image. Under ego depletion theory, the exhausted IM actors will be highly experienced in deviance or bad performance. Furthermore, consistent with social information processing theory and a correlation study between employees’ poor performance and workplace exclusion, the IM actors who fail to deliver good performance or behavior following their like-based rewards may be subject to social exclusion in their workplace. Full article

In the wake of the current socio-economic crisis, discovering an effective strategy for managing uncertainty and successful reallocation of resources became key to ensuring sustainable economic performance. More recent evidence pointed to the entrepreneurial leadership style as an effective means for engaging employees in a more proactive pursuit of organizational goals. This article introduces a novel approach to sustainable economic performance during the COVID-19 pandemic considering entrepreneurial leadership, entrepreneurial bricolage, and job insecurity. The empirical study was performed on a sample of 410 employees from Croatian organizations working in different industries during the COVID outbreak. The study results reveal that entrepreneurial leadership positively impacts sustainable economic performance but does not lead to decreased job insecurity. Expectedly, job insecurity was found to have a negative effect on sustainable economic performance. The results confirmed a positive influence of entrepreneurial bricolage on sustainable economic performance, which is in line with existing literature. However, the moderating effect of entrepreneurial bricolage on the relationship between entrepreneurial leadership and job insecurity was not significant. The findings suggest that companies can sustain their performance or even thrive under entrepreneurial leadership. The study lays the groundwork for further investigation on how entrepreneurial leaders can influence followers’ creative self-efficacy to decrease job uncertainty and prevent fear-induced hindrances, such as organizational deviance and turnover intention in the context of the pandemic. Full article

Drawing from social exchange theory, we developed a dual-path model of employees’ reactions to episodic help received from colleagues. Through a diary study, using data collected from 127 full-time employees working in a large Chinese bank, we tested this model, revealing that receiving episodic help from colleagues is positively related to the help receivers’ gratitude and ego depletion. Through these two ambivalent psychological states, help receivers were found to simultaneously engage in more organizational citizenship behaviors and deviance behaviors on a daily basis. These empirical findings contribute to research that adopts a target-centric perspective in examining the consequences of helping behavior in the workplace. Full article

Previous research on antecedents to constructive deviance remains scattered and inclusive. Our study conceptualizes constructive deviance from the perspective of ethical decision making and explores its antecedents, mechanism, and conditions. Drawing on moral licensing theory and social information processing theory, we propose that group citizenship behavior facilitates moral justification and constructive deviance when environmental dynamism is high and inhibits them when it is low; and moral justification fully mediates the relationship between the interaction of group citizenship behavior and environmental dynamism and constructive deviance. With two-wave panel data collected from 339 employees in 54 groups of five service companies in retailing, finance, and tourism randomly selected from three provinces in southern China, these hypotheses are all supported empirically. Our findings broaden the antecedents and occurrence mechanism of constructive deviance through an ethical decision-making lens. Our study contributes to the moral licensing literature by enriching the sources of moral licensing in the workplace and empirically demonstrating that moral justification may function as an underlying mechanism of moral licensing. Full article

How to regulate employee conduct and engage them in high performance works actively and continuously has always been the important topic for organizations. Based on affective events theory and social exchange theory, a moderated mediating model was constructed with the affective commitment as mediator and the supervisor–subordinate exchange guanxi as moderator. Regression analyses and conditional indirect effects were tested by SPSS and PROCESS with 374 matched supervisor–subordinate pairs. The paper explores the moderated mechanism of supervisor-subordinate guanxi to the chain of “ambidextrous leadership–employee’s affective commitment–workplace deviance behavior.” The results showed that the affective commitment mediated the effect between ambidextrous leadership and employees’ workplace deviance behavior, and supervisor–subordinate exchange guanxi moderated the relationship between ambidextrous leadership and employees’ workplace deviance behavior but also moderated the mediating effect of affective commitment. The results have significances to improve human resource management practices and reduce the workplace deviance behavior of employees. Full article

Deviant workplace behavior is one of the widely present employee behaviors that create significant organizational cost, create an unhealthy working environment, and lead to various social and psychological job- and non-job-related consequences. Although various personality, situational, and organizational factors have been analyzed as instigators of such behavior, literature calls for a more comprehensive approach that analyzes interaction and mutual effects of different sources of deviant behavior. This paper explores organizational culture and individual personality as the antecedents of deviant workplace behavior. A multilevel perspective is applied in empirical research that was done on a sample of 251 employees from 11 organizations in Croatia. Results of our research and hierarchical linear modeling imply that individual-related factors, namely, age and gender, as well as personality traits, are greater predictors of both individual and organizational deviance as opposed to organizational culture. Full article

This study attempts to advance the current research debate on corporate social responsibility (CSR) at the micro-level by empirically examining the effect of perceived CSR on employee behaviors such as turnover intention and workplace deviance with the mediation mechanism of organizational identification. The boundary condition of group-level abusive supervision also enhances the novelty of this research. Social identity theory is used for hypotheses development. Multilevel data is collected from 410 middle managers working in thirteen commercial banks in Pakistan by conducting three surveys with temporal breaks. Our results suggest that employees’ perceived CSR is statistically and inversely related to their turnover intention and deviant behavior, along with the mediation mechanism of organizational identification. Further, this relationship is weakened with the moderation of abusive supervision. Specifically, our findings indicate that employees’ positive CSR perceptions minimize their undesired workplace behaviors through the mediation of organizational identification. But this effect becomes less effective with the contingency of abusive supervision. Our results reveal several means by which organizations can manage their CSR initiatives and human resources, for instance by concentrating on abusive supervision while evaluating their employees’ behavior. Full article

As a specific form of constructive deviance, it is difficult to judge how managerial pro-social rule-breaking will affect employees’ performance and when it will have a positive or negative impact on employees’ performance. This paper explores boundary conditions under which managerial pro-social rule-breaking behavior is sustainably beneficial or harmful to employees’ performance, through the meditating mechanism of leadership identification from a social identity perspective. Data were gathered across three phases from 283 pairs of individuals and their managers in three companies. A structural equation modeling (SEM) approach was adopted in this paper and the Monte Carlo method was used to estimate 95% confidence intervals (CIs). Results showed that for employees with high psychological work maturity, managerial pro-social rule-breaking behavior was negatively related to leadership identification, while the relationship was positive when employees have low psychological work maturity. Leadership identification, in turn, was positively related to employees’ performance (in and extra-role). Full article

Lack of sustainability in ethical behavior is one of the principal reasons for unsustainable outcomes. The present study observes how sustainability in ethical leadership affects employee outcomes like trust, effective commitments, and organizational deviance. Ethical behavior and decisions of leaders will continue to be a source of concern in organizations where deviant actions are carried out by employees. The perception of bad ethics becomes a threat to the success of the organization. This study examines the impact of ethical leadership (EL) on trust (TR), affective commitment (AC), and deviance behavior of employees in the hotel industry. Using convenience sampling and a cross-sectional research method, the study made use of 150 questionnaires to get the perceptions of the respondents about the constructs. Data were obtained from employees of hotels in Cameroon. Confirmatory factor analysis, path analysis, and correlation analysis were conducted to assess the primary outcomes and to test the causality between each set of variables. The results showed that ethical leadership encourages employees to build trust in their leaders. Employees become effectively committed to their jobs and, thus, find no reason to engage in deviance actions. Furthermore, the results also confirm that trust feelings towards the leader by the employees positively influence affective commitment, hence, prevent deviance actions. Therefore, effectively committed employees do not engage in organizational deviance behaviors (OD). In light of these results, practical implications and recommendations are provided for decision-makers and future researchers. Full article