1,163 Results Found

The COVID-19 pandemic has formed a new reality for customers around the world. In response to this situation, users of digital technologies are facing the necessity to adopt and use specific technologies almost overnight. This research aims to examin...

In order to respond to sustainable consumption and production, customers today are more aware of how their actions affect the environment. As a result, customers are looking for products that use sustainable practices and are environmentally consciou...

Background: Obesity and thinness are serious diseases, but cases with abnormal maternal weight have not been excluded from the calculations in the construction of customized fetal growth curves (CCs). Method: To determine if the new CCs, built exclud...

The present study attempted to provide foresight into the hotels of the future in response to the Fourth Industrial Revolution. In particular, this research aimed to understand customers’ expected benefits, many of which are rooted in the characteris...

The COVID-19 pandemic markedly changed the human shopping nature, necessitating a contactless shopping system to curb the spread of the contagious disease efficiently. Consequently, a customer opts for a store where it is possible to avoid physical c...

The effect of long-term ageing (1000, 2000, and 3000 h) at 475 °C on mechanical properties, microstructure, and substructure of CUSTOM 465^® maraging stainless steel was studied. The additional precipitation of nanometric particles of η-Ni...

We reviewed 58 empirical articles from the last two decades on experiential marketing in the e-commerce context. This literature review seeks to shed light into the fields of experiential and digital marketing, addressing the gaps in experiential asp...

Many developed countries are experiencing a marked rise in the ageing population, with a growing proportion of adults entering older age groups. Whilst the literature has focused on the design, management, and quality of services within senior living...

Contemporary muralism has gained increasing cultural and social relevance in recent years, becoming a prominent form of urban artistic expression. However, its outdoor exposure makes it highly vulnerable to environmental degradation, raising signific...

This paper explores the relationship between urban traffic, retail location and disease control during the COVID-19 pandemic crisis and tries to find a way to simultaneously address these issues for the purpose of street recovery. Drawing on the conc...

Background: Skin aging processes impair biochemical, structural, and physical properties, leading not only to aesthetic changes but also to the impairment of skin barrier functions. Although the biological efficacy of isolated phytic acid is well doc...

Shopping through Live-Streaming Shopping Apps (LSSAs) as an emerging consumption phenomenon has increased dramatically in recent years, especially during the COVID-19 lockdown period. However, insufficient studies have focused on the psychological pr...

This paper proposes a Home Energy Management System (HEMS) that optimizes the load demand and distributed energy resources. The optimal demand/generation profile is presented while considering utility price signal, customer satisfaction, and distribu...

Elastin, a key structural protein essential for the elasticity of the skin and elastogenic tissues, degrades with age. Replenishing elastin holds promise for anti-aging cosmetics and the supplementation of elastic activities of the cardiovascular sys...

This study focuses on discovering sustainable practices and possible innovative practices according to factors of Contingency Theory. In order to achieve this, a qualitative approach has been conducted. The study analyses 24 independent hotels. Semi-...

This paper examines the customers’ experience assessment with the luxury daily sailing tours in the area of the Elaphite Islands of Dubrovnik. For the purpose of this study, the influence of the entertainment opportunities, the educational oppo...

Social media usage has grown rapidly in recent years, and with it companies’ interest in interacting with their customers on these platforms. It is, however, not yet clear whether customers welcome more intense relationships on social media and...

This study examines technology effectiveness for industry demand in which artificial intelligence (AI) is applied in the financial sector. It summarizes prior studies on chatbot and customer service and investigates theories on acceptance attitudes f...

Physical activity is an important tool for promoting women’s health. Increasing adherence to physical activity is a challenge for governments and private entities. One of the main objectives of the fitness sector is to build customer loyalty. T...

Small-for-gestational-age (SGA) infants have been associated with increased risk of adverse perinatal outcomes (APOs). In this work, we assess the predictive ability of the ultrasound-estimated percentile weight (EPW) at 35 weeks of gestational age t...

Objective: To investigate the impact of parity-customized versus population-based birth weight charts on the identification of neonatal risk for adverse outcomes in small (SGA) or large for gestational age (LGA) infants compared to appropriate for ge...

Real-time customer purchase prediction tries to predict which products a customer will buy next. Depending on the approach used, this involves using data such as the customer’s past purchases, his or her search queries, the time spent on a prod...

During recent years, bike sharing systems (BSS) have been adopted in many large cities around the world. Thanks to their environmental and health benefits, BSS’ popularity as a green transportation mode is exponentially increasing and many smal...

In a bonus-malus system in car insurance, the bonus class of a customer is updated from one year to the next as a function of the current class and the number of claims in the year (assumed Poisson). Thus the sequence of classes of a customer in cons...

This study aims to unveil the role of corporate social responsibility (CSR), service quality, and perceived value in shaping customer loyalty. A meta-analysis was conducted using 123 primary studies published between 2004 and 2024, with effect sizes...

Existing literature presents multiple perspectives on quality within organizational contexts. Although these perspectives may differ, they universally emphasize the importance of meeting customer expectations regarding products/services. Consequently...

The rapid growth of e-commerce has transformed customer behaviors, demanding deeper insights into how demographic factors shape online user preferences. This study performed a threefold analysis to understand the impact of these changes. Firstly, thi...

In order to enhance social trust in intelligent aging services, the formation mechanism of public trust in the intelligent aging community was studied. Based on the classic American Customer Satisfaction Index (ACSI) model, this paper establishes the...

Climate change is a significant threat, and insurance can provide a significant impulse to provide systemic responses. While several normative frameworks for sustainable business models have been developed, it is still unclear what customers expect a...

Unlike conventional virtual idols like Hatsune Miku, which rely on pre-set voice libraries and stage scripts, AI-customized virtual idols achieve real-time interaction through generative artificial intelligence, continuously iterating their personali...

The aspiration of this paper is to examine the impact of corporate social responsibility (CSR) and service quality on customer loyalty and their relationship in the Indian telecommunication industry. A model was proposed and a total of 377 responses...

Online banking services have emerged as pivotal drivers of customer satisfaction and sustainable development. However, the mediating role of customer experience in linking online banking service clues to satisfaction remains underexplored. Grounded i...

Retailers have traditionally prioritised younger customers, often overlooking the distinct needs of older consumers. As this demographic grows, it is increasingly important to cater to their shopping preferences. This study explores the behaviours, n...

In this age of consumerism, most companies are doing their utmost to convince their customers of their products and to attract new customers. The IT development we see today is a perfect solution for strengthening the relationship between companies a...

Efficient and power-dense electrical machines are critical in driving the next generation of green energy technologies for many industries including automotive, aerospace and energy. However, one of the primary requirements to enable this is the fabr...

The purpose of the current study was to comparatively estimate, for generation X and generation Y, the impact of corporate environmental and social responsibility on customer loyalty, via customer–company identification and customer satisfactio...

In the age of technology, continuous innovation is the ultimate motto of the financial sector to attract customers. Firms in the financial sector must be innovative in terms of service quality and operational performance to obtain customer loyalty an...

The primary goal of this research is to identify which factors most significantly influence customer satisfaction in the last-mile delivery (LMD) process. The sample comprised 907 participants (63.4% female) with a mean age of 34.90. All participants...

As the size of the domestic credit card market is steadily growing, the marketing method for credit card companies to secure customers is also changing. The process of understanding individual preferences and payment patterns has become an essential...

The article aims to identify the effects and determinants of implementing digital customer service tools in Polish SMEs in terms of digital customer requirements. Quantitative research was conducted among Polish SMEs using a survey. The following sta...

The aggravating trend of the aging population, the miniaturization of the family structure, and the increase of families with empty nesters greatly affect the sustainable development of the national economy and social old-age security system of China...

Modern businesses in the present digital age are facing different challenges for survival and growth due to the stiff competitive environment that prevails almost in every sector. Technology, especially digital technology, has changed the way of doin...

Recent advances in mobile technologies, especially in the utility payment space, are having an increasingly profound impact on our daily lives and offer advantageous services in the utility sectors. This paper examines the prevalence and patterns of...

This manuscript concerned customer recognition of biodegradable packaging. The authors of this study took up this issue due to its topicality and importance for enterprises and customers. The authors conducted a survey among consumers that showed how...

We compared the image quality of abdominopelvic single-energy CT with 100 kVp (SECT-100 kVp) and dual-energy CT with 65 keV (DECT-65 keV) obtained with customized injection protocols to standard abdominopelvic CT scans (SECT-120 kVp) with fixed volum...

This study examines how digital technologies are reshaping customer–brand relationships and contributing to social change in the hospitality sector by humanizing brands in the digital age. Drawing on Social Exchange Theory (SET), the research i...

The importance of measuring service quality for business performance has been widely recognized in service marketing literature due to its pivotal influence on customer satisfaction and its long-term impact on customer loyalty. The SERVQUAL model, co...

Due to the aggressive competitive climate in practically every sector, modern firms in the digital age confront a variety of hurdles for survival and growth. Technology, mainly digital technology, has altered global business practices. To stay ahead...

Low price or convenience? What is more important for online and offline bookings? For the sustainable development of the hospitality industry, it is necessary to know the opinions of customers about their online/offline hotel booking experiences. Thi...

Nowadays, we live in the age of Marketing 4.0. Historically, marketing has often depended on changing consumer habits and needs. Thus, it is necessary to understand the new habits and needs of the consumer to make companies more and more effective. C...